Skip to Main Content
Housing and Residence Life
twoColumn twoRight

Maintenance Request

Non-Emergency Examples

  • Light bulb replacement
  • Pest problem
  • Broken furniture
  • Broken electric outlet
  • Broken cable/Ethernet outlet
  • Installed appliances not working
  • Wall patching
 

Emergency Examples

  • Flooding
  • Total power outage
  • Low/dead lock battery
  • AC not working
  • Broken window
  • Broken railing
  • Clogged sink or toilet
  • Water too hot/too cold
  • All other Safety and Security issues
 

 

Please use this convenient, online system to submit all of your NON EMERGENCY maintenance requests.  

If you have an EMERGENCY request, please call Housing and Residence Life at (904) 620 - 4663. If you are calling before 8 a.m. and after 5 p.m., please call the Welcome Desk number corresponding to your residence hall:

Osprey Clubhouse (Main Campus Housing): (904) 620 - 4999

Osprey Fountains: (904) 620 - 5000

The Flats at UNF: (904) 620 - 3528

 

If you are familiar with submitting online maintenance requests, you may submit your work order now. Users that are unfamiliar with the maintenance request/work order submittal process, follow the instructions below.

  • Access the work order system.
  • Enter the Organization Account Number: 574134613

    Once you connect to the work order system, you must start by entering our Organization Account Number: 574134613.

    enter organization 574134613

  • Enter your e-mail address.

    Next, you'll be asked to enter you email address.

    enter email address

    If this is the first time that you've entered a work order, you will see the screen below. Enter your last name to complete your new account.

    enter contact information

  • Enter your contact information.

    Fill in the required name and contact information. Enter your phone number if you would like the maintenance staff to be able to call you about your requests.

    enter contact information

     

  • Enter Work Order information.

    Next, you'll be taken to the work order request page. Your building should be listed in the "Location" drop-down menu, and for "Area" you will always use "Bedroom." It is very important that you correctly input your room number. Without a room number, the maintenance staff will not be able to process your request.

    indicate location

    Please identify the type of problem as best you can. You will only be able to select one problem type for each request. If you have more than one problem which needs attention, you must submit separate requests for each item.

    select maintenance type

    Describe your problem in as much detail as you can. The better your description, the faster your request can be processed.

    decribe your maintenance request

    The password for making submissions is unfhousing.

    submittal password

    Click "Submit" to finalize your request.

    submit maintenance request

  • Enter the submittal password: unfhousing
    At the end, you will be asked for a submittal password. Enter unfhousing. (All lowercase letters as one word.)
  • Check the status of current and past requests
    After submitting requests, you will be redirected to the "My Requests" tab, where you can view the status of your current and past requests. You may return to this page at any time to check the progress or status of a request.
  • Status Definitions
    • New Request - Request has not yet been processed
    • Work in Progress - Request has been received and delegated to the appropriate staff. Non-emergency requests will be handled on a first-in, first-out basis.
    • Waiting for More Information - Staff has contacted the submitter for additional information.
    • Void - Used when multiple requests for the same problem have been received.
    • Complete/Closed - Work has been completed