|Light bulb replacement
||Total power outage
||Low/dead lock battery
|Broken electric outlet
||AC not working
|Broken cable/ethernet outlet
|Installed appliances not working
||Clogged sink or toilet
||Water too hot/too cold
||All other Safety and Security issues
Please use this convenient, online system to submit all of your NON EMERGENCY maintenance requests.
If you have an
EMERGENCY request, please call the help desk at (904) 620-5000.
If you are familiar with submitting online maintenance requests, you may
submit your work order now
. Users that are unfamiliar with the maintenance request/work order submittal process, follow the instructions below.
How to Submit a Maintenance Request / Work Order
Once you connect to the work order system, you must start by entering our Organization Account Number: 574134613.
Next, you'll be asked to enter you email address.
If this is the first time that you've
entered a work order, you will see the screen below. Enter your last
name to complete your new account.
Fill in the required name and contact information. Enter
your phone number if you would like the maintenance staff to be able to
call you about your requests.
Next, you'll be taken to the work order request page.
Your building should be listed in the "Location" drop-down menu, and for
"Area" you will always use "Bedroom." It is very important that
you correctly input your room number. Without a room number, the
maintenance staff will not be able to process your request.
Please identify the type of problem as best
you can. You will only be able to select one problem type for each
request. If you have more than one problem which needs attention, you
must submit separate requests for each item.
Describe your problem in as much detail as you can. The better your description, the faster your request can be processed.
The password for making submissions is unfhousing.
Click "Submit" to finalize your request.
How to Check the Status of Requests
After submitting requests, you will be redirected to the
"My Requests" tab, where you can view the status of your current and
past requests. You may return to this page at any time to check the
progress or status of a request.
New Request - Request has not yet been processed
Work in Progress - Request has been
received and delegated to the appropriate staff. Non-emergency requests
will be handled on a first-in, first-out basis.
Waiting for More Information - Staff has contacted the submitter for additional information.
Void - Used when multiple requests for the same problem have been received.
Complete/Closed - Work has been completed