One-Stop Student Services
Welcome!
One-Stop serves as the student-facing hub for Enrollment Services, which includes Financial Aid, Records and Registration, and Admissions. We're here to help students and families navigate UNF's processes and policies, and provide answers to questions you may have!
Have questions about your bill, making a payment or a refund? Reach out to the Student Financial Services Office.
How do I speak with a One-Stop staff member?
Hold your space in line through our online queue!
One-Stop offers an online queue for students to join to speak with a staff member, without waiting in a physical line or on hold. This allows students to save time while also providing accurate wait times and updates.
Peak times: Please note that our online queue may automatically close early if it reaches capacity. If this occurs, check back later or the next business day.
One-Stop Hours:
Monday–Thursday: 8:30 a.m. – 4:30 p.m.
Friday: 9 a.m. – 4:30 p.m.
In-Person
Building 10, suite 1400 (entrance is on Peace Plaza side).
Phone Call / Video
Speak to a staff member over phone or Zoom.
Submit a Question
With increased inquiries, response time may vary.
Need to submit a document?
The following link contains details about how to submit various documents, including online, left in the document drop box or via mail. Documents submitted online must be an attachment (e.g. PDF), not a link. You can also take a look at the steps for how to sign a PDF document.
How to Submit a Document
Important FERPA Notice for Parents/Guardians/Advocates
Privacy rights afforded under the Family Educational Rights and Privacy Act (FERPA) change significantly once a student enters a post-secondary institution. The laws that give parents access to and control over a child’s education records transfer ownership of records to the student. This means that our One-Stop Coordinators are limited in the information they can provide to individuals other than the student. If you need to discuss any account-specific or detailed account information with us, we recommend that the student be present in the conversation. Parents are also strongly encouraged to contact their student regarding an education record first. Education record information is only shared with the student and may not be shared with the parent, except in the following circumstances:
- The student elects to give parent access through the Parent Portal.
- The requested information is considered public directory information, and the student has allowed disclosure.