The ITS Help Desk has moved to the Thomas G. Carpenter Library. The ITS Help Desk will now be in a centralized location on campus so students will have easier access to all the services they offer.
The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.
The ITS Help Desk takes phone calls, e-mails, and walk-ins from students, staff, and faculty.
For staff or faculty, the ITS Help Desk staff will either visit their office to provide assistance or escalate the problem to the appropriate C-Tech or D-Tech.
Specifically, ITS Help Desk Technical Assistants are trained to help users on campus with problems concerning:
Currently, software support only includes "Up-and-Running" support on application software. Please visit the Center for Professional Development and Training page for more information about software training.
Thomas G. Carpenter LibraryView Campus Map
Monday - Thursday:
7:00 a.m. - 10:00 p.m.
Help by phone begins at 8 a.m.
Friday:7:00 a.m. - 8:00 p.m.Help by phone begins at 8 a.m.
Saturday:9:00 a.m. - 5:00 p.m.
Sunday: Noon - 10:00 p.m.
Monday - Thursday:7:00 a.m. - 10:00 p.m.Help by phone begins at 8 a.m.
Friday:7:00 a.m. - 5:00 p.m.Help by phone begins at 8 a.m.
10:00 a.m. - 6:00 p.m.
1:00 p.m. - 10:00 p.m.
Monday - Friday:8:00 a.m. - 5:00 p.m.Saturday: Closed
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