UNF ITS HELP DESK
We're Here to Help!
The Help Desk can be reached the following ways:
Monday - Thursday:
8:00 a.m. - 8:00 p.m. (Phone, Live Chat, Email & in Person)
Friday:
8:00 a.m. - 6:00 p.m. (Phone, Live Chat, Email & in Person)
6:00 - 8:00 p.m. (Phone, Live Chat, & Email)
Saturday:
10:00 a.m. - 4:00 p.m. (Phone, Live Chat, Email & in Person)
Sunday:
1:00 - 7:00 p.m. (Phone, Live Chat, Email & in Person)
Phone: 904-620-HELP (4357)
Chat: support.unf.edu
Email: helpdesk@unf.edu
Online: Submit a request
In Person: Thomas G. Carpenter Library - 1st Floor
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(Instructors only!) Classroom Emergency Hotline: 904-620-2909
Trouble Logging into Your Account?
Visit our Single Sign On page for instructions and use the Login Help account recovery page if you need to change your password.
Hours of Operation
Monday - Friday: 8:00am - 8:00pm (chat, phones, email, in person)
Saturdays: 10:00am - 4:00pm (chat, email, in person)
Sundays: 1:00pm - 7:00pm (chat, email, in person)
Working Remotely Resources
Students, faculty and staff have access to a number of key resources that provide remote connection and collaboration. These resources will help make sure you are set up for success to working remotely.
Students who do not have a device to access online instruction should contact the ITS Help Desk for assistance on checking out equipment.
Our Services
We assist the campus community with classroom technology and audio/visual services, campus operating systems and software applications, university-owned computer hardware and peripherals, network connectivity, password resets, and more.
Also, we provide software assistance, malware remediation, and network connectivity troubleshooting for currently-enrolled students.
Mission Statement
The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.
Management Team
Vacant
ITS Help Desk Manager
Alex Perez
Senior IT Support Tech
Brittany Walker
Senior IT Support Tech
Wendy Rahman
Senior IT Support Tech
Ysabella Banta
IT Support Tech
