UNF ITS HELP DESK
We're Here to Help!
Due to the COVID-19 outbreak, the Help Desk is currently working remotely. You can reach us the following ways:
Chat: support.unf.edu
Email: helpdesk@unf.edu
Online: Submit a request
In-Person: Thomas G. Carpenter Library - 1st Floor
Phone: 904-620-HELP (4357)
Working Remotely Resources
Students, faculty and staff have access to a number of key resources that provide remote connection and collaboration. These resources will help make sure you are set up for success as you make the shift to working remotely.
Review a list of Corporate Resources for assistance with internet access.
Students who do not have a device to access online instruction should contact the Library Information Desk for assistance on checking out equipment if needed.
Coronavirus Hours of Operation
Saturday March 28 through foreseeable future: email/chat support only
Mon. - Thur. 7am - 10pm | Fri. 7am - 8pm
Sat. 10am - 6pm | Sun. 1pm - 10pm
Spring/Fall Semesters
*Mon. - Thur. 7am - 10pm | *Fri. 7am - 8pm
Sat. 10am - 6pm | Sun. 1pm - 10pm
Summer Semester
*Mon. - Thur. 7am - 10pm | *Fri. 7am - 5pm
Sat. 10am - 6pm | Sun. 1pm - 10pm
*Phone assistance starts at 8am
Our Services
We assist the campus community with classroom technology and audio/visual services, campus operating systems and software applications, university-owned computer hardware and peripherals, network connectivity, password resets, and more.
Also, we provide software assistance, malware remediation, and network connectivity troubleshooting for currently-enrolled students.
Mission Statement
The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.
Management Team
Nate Edwards
ITS Help Desk Manager
Amber Ziegler
Senior IT Support Tech
Brittany Walker
Senior IT Support Tech
Wendy Rahman
Senior IT Support Tech
