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We're Here to Help!

The Help Desk can be reached the following ways:


Monday & Wednesday

Front Desk 8:00 a.m. - 4:00 p.m.
Chat Support 8:00 a.m. - 8:00 p.m.
Email & Voicemail - 8:00 a.m. - 8:00 p.m.

Tuesday & Thursday 

Front Desk - Closed
Chat Support - Closed
Email & Voicemail - 8:00 a.m. - 8:00 p.m.


Front Desk - 8:00 a.m. - 8:00 p.m.
Chat Support - 8:00 a.m. - 8:00 p.m.

Email & Voicemail - 8:00 a.m. - 8:00 p.m.


Front Desk 10:00 a.m. - 4:00 p.m.
Chat Support 10:00 a.m. - 4:00 p.m.
Email & Voicemail - 10:00 a.m. - 4:00 p.m.


Front Desk 1:00 - 7:00 p.m.
Chat Support 1:00-7:00 p.m.
Email & Voicemail - 1:00-7:00 p.m.



Phone: 904-620-HELP (4357)



Online: Submit a request

In Person: Thomas G. Carpenter Library - 1st Floor


(Instructors only!) Classroom Emergency Hotline: 904-620-2909

Trouble Logging into Your Account?

Visit our Single Sign On page for instructions and use the Login Help account recovery page if you need to change your password.   


remote workstation

Working Remotely Resources

Students, faculty and staff have access to a number of key resources that provide remote connection and collaboration. These resources will help make sure you are set up for success to working remotely.

Students who do not have a device to access online instruction should contact the ITS Help Desk for assistance on checking out equipment.

Our Services

We assist the campus community with classroom technology and audio/visual services, campus operating systems and software applications, university-owned computer hardware and peripherals, network connectivity, password resets, and more.


Also, we provide software assistance, malware remediation, and network connectivity troubleshooting for currently-enrolled students.

Mission Statement

The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.

Management Team


ITS Help Desk Manager

 Brittany Walker

Senior IT Support Tech


Senior IT Support Tech


Senior IT Support Tech

Ysabella Banta

IT Support Tech