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UNF ITS HELP DESK

We're Here to Help!

Due to the COVID-19 outbreak, the Help Desk has modified its operations. You can reach us the following ways:

Chat: support.unf.edu

Email: helpdesk@unf.edu

Online: Submit a request

In Person: Thomas G. Carpenter Library - 1st Floor

Phone: (Voicemail Only) 904-620-HELP (4357) 

Classroom Emergency Hotline: 904-620-2909 

COVID-19 Hours of Operation

Monday - Friday: 8:00am - 8:00pm (chat, email, in person)

Saturdays: 10:00am - 4:00pm (chat and email)

Sundays: 1:00pm - 7:00pm (chat and email)

Changes for the Fall Semester

This Fall will be different than any other. Osprey students, faculty and staff are working on and off-campus. To prepare for the needs of the Osprey community we are continuing our successful use of Chat for tech support. 

 

Some of the Help Desk team will be on campus while others work remotely. With the transformation of classrooms across the UNF campus including new technology we are prioritizing on-campus classroom-technology support calls for our limited phone capacity. Expanding our use of Chat-based support gives the entire campus community the same level of access to support. We look forward to returning to our normal phone-based option for support in the future. 

 

You may miss calling us (and we miss talking to you), but we stand by ready to help - just with more emojis...

 

remote workstation

Working Remotely Resources

Students, faculty and staff have access to a number of key resources that provide remote connection and collaboration. These resources will help make sure you are set up for success to working remotely.

Review a list of Corporate Resources for assistance with internet access. 

 

Students who do not have a device to access online instruction should contact the ITS Help Desk for assistance on checking out equipment.

Our Services

We assist the campus community with classroom technology and audio/visual services, campus operating systems and software applications, university-owned computer hardware and peripherals, network connectivity, password resets, and more.

 

Also, we provide software assistance, malware remediation, and network connectivity troubleshooting for currently-enrolled students.

Mission Statement

The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.

Management Team

Nate Edwards

ITS Help Desk Manager

Alex Perez

Senior IT Support Tech

Brittany Walker

Senior IT Support Tech

Wendy Rahman

Senior IT Support Tech

Bella Banta

IT Support Tech