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We're Here to Help!

Due to the COVID-19 outbreak, the Help Desk is currently working remotely. You can reach us the following ways:



Online: Submit a request

In-Person: Thomas G. Carpenter Library - 1st Floor

Phone: 904-620-HELP (4357)


remote workstation

Working Remotely Resources

Students, faculty and staff have access to a number of key resources that provide remote connection and collaboration. These resources will help make sure you are set up for success as you make the shift to working remotely.

Review a list of Corporate Resources for assistance with internet access. 


Students who do not have a device to access online instruction should contact the Library Information Desk for assistance on checking out equipment if needed.

Coronavirus Hours of Operation

Saturday March 28 through foreseeable futureemail/chat support only

Mon. - Thur. 7am - 10pm | Fri. 7am - 8pm

Sat. 10am - 6pm | Sun. 1pm - 10pm


Spring/Fall Semesters

*Mon. - Thur. 7am - 10pm | *Fri. 7am - 8pm

Sat. 10am - 6pm | Sun. 1pm - 10pm

Summer Semester

*Mon. - Thur. 7am - 10pm | *Fri. 7am - 5pm

Sat. 10am - 6pm | Sun. 1pm - 10pm

*Phone assistance starts at 8am

Our Services

We assist the campus community with classroom technology and audio/visual services, campus operating systems and software applications, university-owned computer hardware and peripherals, network connectivity, password resets, and more.


Also, we provide software assistance, malware remediation, and network connectivity troubleshooting for currently-enrolled students.

Mission Statement

The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.

Management Team

Nate Edwards

ITS Help Desk Manager

Amber Ziegler

Senior IT Support Tech

Brittany Walker

Senior IT Support Tech

Wendy Rahman

Senior IT Support Tech