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We're Here to Help!

Phone: 904-620-HELP (4357)


Online: Submit a request

In-Person: Thomas G. Carpenter Library - 1st Floor

Hours of Operation

Spring/Fall Semesters

*Mon. - Thur. 7am - 10pm | *Fri. 7am - 8pm

Sat. 10am - 6pm | Sun. 1pm - 10pm

Summer Semester

*Mon. - Thur. 7am - 10pm | *Fri. 7am - 5pm

Sat. 10am - 6pm | Sun. 1pm - 10pm

*Phone assistance starts at 8am

Our Services

We assist the campus community with classroom technology and audio/visual services, campus operating systems and software applications, university-owned computer hardware and peripherals, network connectivity, password resets, and more.


Also, we provide software assistance, malware remediation, and network connectivity troubleshooting for currently-enrolled students.

Mission Statement

The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.

Management Team

Nate Edwards

ITS Help Desk Manager

Amber Ziegler

Senior IT Support Tech

Brittany Walker

Senior IT Support Tech

Wendy Rahman

Senior IT Support Tech