UNF ITS HELP DESK
We're Here to Help!
Our Services
We assist the campus community with classroom technology and audio/visual services, campus operating systems and software applications, university-owned computer hardware and peripherals, network connectivity, password resets, and more. We also provide software assistance, malware remediation, and network connectivity troubleshooting for currently-enrolled students.
Mission Statement
The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.
Contact Us
Voicemail: 904-620-HELP (4357)
Chat: support.unf.edu
Email: helpdesk@unf.edu
Online: Submit a request
In Person: Thomas G. Carpenter Library - 1st Floor
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(Instructors only!) Classroom Emergency Hotline: 904-620-2909
SUMMER HOURS
Monday to Thursday
8:00am - 8:00pm
Friday
8:00am - 5:00pm
Saturday
10:00am - 4:00pm
Sunday
1:00pm - 7:00pm
Trouble Logging into Your Account?
Visit our Single Sign On page for instructions and use the Login Help account recovery page if you need to change your password.
Working Remotely Resources
Students, faculty and staff have access to a number of key resources that provide remote connection and collaboration. These resources will help make sure you are set up for success to working remotely.
Management Team
Carla Dancer
ITS Help Desk Manager
Ysabella Banta
Senior IT Support Technician
Jacob Titus
IT Support Technician
