Skip to Main Content

UNF ITS HELP DESK

We're Here to Help!

Due to the COVID-19 outbreak, the Help Desk is currently working remotely. You can reach us the following ways:

Chat: support.unf.edu

Email: helpdesk@unf.edu

Online: Submit a request

 

Coronavirus Hours of Operation

The ITS Help Desk will have the following hours of operation for intersession:

 

Monday, August 3 to Friday, August 7: 8:00 a.m. – 5:00 p.m. (chat)
Saturday and Sunday, August 8 and 9: Closed
Monday, August 10 to Friday, August 14: 8:00 a.m. – 5:00 p.m. (phone, chat, and in person) 

 

remote workstation

Working Remotely Resources

Students, faculty and staff have access to a number of key resources that provide remote connection and collaboration. These resources will help make sure you are set up for success to working remotely.

Review a list of Corporate Resources for assistance with internet access. 

 

Students who do not have a device to access online instruction should contact the Library Information Desk for assistance on checking out equipment if needed.

Our Services

We assist the campus community with classroom technology and audio/visual services, campus operating systems and software applications, university-owned computer hardware and peripherals, network connectivity, password resets, and more.

 

Also, we provide software assistance, malware remediation, and network connectivity troubleshooting for currently-enrolled students.

Mission Statement

The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.

Management Team

Nate Edwards

ITS Help Desk Manager

Alex Perez

Senior IT Support Tech

Brittany Walker

Senior IT Support Tech

Wendy Rahman

Senior IT Support Tech