UNF ITS HELP DESK
We're Here to Help!
Due to the COVID-19 outbreak, the Help Desk is currently working remotely. You can reach us the following ways:
Chat: support.unf.edu
Email: helpdesk@unf.edu
Online: Submit a request
Coronavirus Hours of Operation
The ITS Help Desk will have the following hours of operation until July 31, 2020:
Email and Chat support only
Saturday: 10:00 a.m. – 6:00 p.m.
Sunday: 1:00 – 6:00 p.m.
Monday – Thursday: 8:00 a.m. – 7:00 p.m.
Friday: 8:00 a.m. – 6:00 p.m.
Working Remotely Resources
Students, faculty and staff have access to a number of key resources that provide remote connection and collaboration. These resources will help make sure you are set up for success to working remotely.
Review a list of Corporate Resources for assistance with internet access.
Students who do not have a device to access online instruction should contact the Library Information Desk for assistance on checking out equipment if needed.
Our Services
We assist the campus community with classroom technology and audio/visual services, campus operating systems and software applications, university-owned computer hardware and peripherals, network connectivity, password resets, and more.
Also, we provide software assistance, malware remediation, and network connectivity troubleshooting for currently-enrolled students.
Mission Statement
The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.
Management Team
Nate Edwards
ITS Help Desk Manager
Alex Perez
Senior IT Support Tech
Brittany Walker
Senior IT Support Tech
Wendy Rahman
Senior IT Support Tech
