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We're Here to Help!

Our Services

We assist the campus community with classroom technology and audio/visual services, campus operating systems and software applications, university-owned computer hardware and peripherals, network connectivity, password resets, and more. We also provide software assistance, malware remediation, and network connectivity troubleshooting for currently-enrolled students.


Mission Statement

The mission of the Help Desk is to provide the University's students, faculty, and staff with a centralized point of contact for all supported products and services. The Help Desk is committed to quality service through teamwork and a proactive approach to problem identification and solution.



Contact Us

Voicemail: 904-620-HELP (4357)



Online: Submit a request

In Person: Thomas G. Carpenter Library - 1st Floor


(Instructors only!) Classroom Emergency Hotline: 904-620-2909  



Monday to Thursday

8:00am - 8:00pm



8:00am - 5:00pm


10:00am - 4:00pm



1:00pm - 7:00pm


Trouble Logging into Your Account?

Visit our Single Sign On page for instructions and use the Login Help account recovery page if you need to change your password.   

remote workstation

Working Remotely Resources

Students, faculty and staff have access to a number of key resources that provide remote connection and collaboration. These resources will help make sure you are set up for success to working remotely.

Management Team

Carla Dancer

ITS Help Desk Manager


Ysabella Banta

Senior IT Support Technician


Jacob Titus

IT Support Technician