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Information Technology Services

Office of Project and Portfolio Management

oneColumn about pmo

The Office of Project and Portfolio Management manages complex, cross-functional IT projects for the university; provides expert services, facilitates governance and promotes the value of project management and business analysis across the University.

The office was established and staffed with project management resources to do the following:

  • Develop and maintain project management methodologies and standards for the organization.
  • Provide Project Managers to manage the larger, more complex, cross-functional projects.
  • Provide Business Analysis and Process Improvement Support to the organization.
  • Support the University's strategic ITS portfolio planning process and provide visibility and governance to the work being done by ITS.
  • Enable communication and collaboration with all stakeholders by trusting and supporting each other, seeking ideas and sharing solutions and working together across boundaries.

Through dedication and leadership, the PMO will provide expert services, facilitate governance and promote the value of project management and business analysis across the University.

Portfolio Management

Portfolio Management at UNF is how we manage the variety of projects that require ITS Resources. Portfolio Management considers the big picture of all of the projects together and includes prioritization and sequencing of those projects based on strategic objectives, criticality and availability of resources.

The Portfolio Management Process is overseen by the Information Technology Governance Council (ITGC). The ITGC meets monthly, under the direction of the PMO Director, to review and prioritize the UNF project portfolio. Once the priorities have been assigned, the Project Managers meet monthly with the ITS Resource Managers to determine how resources will be assigned to the projects and to manage the ongoing resource allocations.

Business Analysis

Business Analysis is the practice of enabling change in an enterprise by defining needs and recommending solutions that deliver value to stakeholders. [Source: IIBA Business Analysis Body of Knowledge (aka BABOK) version 3.0] Business analysis complements project management by identifying the optimal solution to achieve the desired benefits (i.e. getting it right) while project management successfully delivers the desired outcomes (i.e. getting it done).

Process Improvement

Process improvement transforms organizations. Process improvement is about finding ways for employees to be successful in their jobs. Our Business Analysts will work with you to understand the current process from the perspectives of everyone involved. We use structured problem-solving techniques to identify what is working in the current process and where there are issues. We then work with our team to design the desired future process and the strategies for sharing the new process with the campus.

Project Request Process

Requests for Project Management, Business Analysis or Process Improvement Services can be entered in the TeamDynamix Client Portal using the ITS Project Proposal link under the Services tab.

If you have never entered a Project Proposal in TeamDynamix, please contact the PMO at to receive training on the Project Proposal Process. After training, you will be granted access to the ITS Project Proposal service in TeamDynamix to enter your Project Proposal.

Contact PMO to Get Started

Project Management Team

Kim Downs, PMP
(904) 620-5374

Claritza Day, PMP
Assistant Director
(904) 620-5512

Eva Tinc, PMP
Senior Project Manager

Tom Gehret, PMP
Project Manager

Tony Turrin
Business Systems Analyst
(904) 620-2179