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ITS Help Desk
HOURS OF OPERATION
Summer Semester
Monday - Thursday: 8 a.m. - 8 p.m.
Friday: 8 a.m. - 5 p.m.
Saturday: 10 a.m. - 6 p.m.
Sunday: 1 p.m. - 8 p.m.
How-To Instructions
- How to access Zoom
- How to access the Wireless Network
- How to set up Challenge-Response Security Questions
- How to access VPN
- How to access Office 365
- How to add a Device to myDevices
- How to use Microsoft Teams
- How to use OneDrive
- How to access Virtual Lab
- How to enroll for Two-Factor Authentication
- How to access Adobe Creative Cloud
- How to check Voicemail
Announcements

Sharepoint Online Collaboration
Microsoft SharePoint Online is a collaborative document system that is part of the Office 365 suite of services. It is ideal for groups of all sizes looking to manage team documents, sites, and content in an organized manner.

Phishing Emails Alert

PowerBI for Data-Driven Decision Making

Audio Conferencing for Microsoft Teams
Audio Conferencing for Microsoft Teams enables UNF and external meeting participants to join a Microsoft Teams meeting by phone. Individuals can create online meetings in Teams that allows participants to use toll-free phone numbers to dial into the audio portion of a meeting if they do not have access to the Teams app.

Using Microsoft Viva Insights to Improve Productivity

UNF Anti-Virus
Antivirus is protective software designed to defend a computer against malicious software. Malicious software, or "malware" includes: viruses, trojans, key loggers, hijackers, and other code that vandalizes or steals your computer contents. Learn more on anti-virus protection at UNF.
Public Anti-Virus Download Options for Clearpass OnGuard Compatibility

Working Remotely
Students, faculty and staff have access to a number of key resources that provide remote connection and collaboration. These resources will help make sure you are set up for success to working remotely.
- Office 365
- OneDrive
- Microsoft Teams
- Virtual Private Network (VPN)
- Accessing Network Drives
- Zoom
- Canvas
- Adobe Creative Cloud Access
- Virtual Lab
- Checking Office Voicemail
Students who do not have a device to access online instruction should contact the Library Information Desk for assistance on checking out equipment if needed.