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ITS Help Desk
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HOURS OF OPERATION
Monday - Friday: 8 a.m. - 9 p.m.
Saturday: 10 a.m. - 6 p.m.
Sunday: 1 p.m. - 8 p.m.
How-To Instructions
- How to access Zoom
- How to access the Wireless Network
- How to set up Challenge-Response Security Questions
- How to access VPN
- How to access Office 365
- How to add a Device to myDevices
- How to use Microsoft Teams
- How to use OneDrive
- How to access Virtual Lab
- How to enroll for Two-Factor Authentication
- How to access Adobe Creative Cloud
- How to check Voicemail
Announcements
Technology Tips
Sharepoint Online Collaboration
Microsoft SharePoint Online is a collaborative document system that is part of the Office 365 suite of services. It is ideal for groups of all sizes looking to manage team documents, sites, and content in an organized manner.
Security
Multi-Factor Authentication Emergency Security Change
Out of an abundance of caution, phone calls and SMS (text message) Multi-Factor Authentication (MFA) at UNF have been temporarily disabled. All students, faculty and staff using these methods to access UNF resources will be impacted. If you use the Duo Smart Phone App, you will not be impacted directly. Continue to select “send me a push” when prompted during login.
Security
Phishing Emails Alert
Recently, several phishing emails have been sent to UNF Faculty, Staff and Students. ITS Security has systems in place to help identify and block these types of messages, however, some of these messages will still make it through our systems. It is important stay vigilant to help identify phishing emails. Learn more about the recent phishing tactics experienced at UNF.
Office365
PowerBI for Data-Driven Decision Making
Make data-driven decisions with confidence by using Microsoft PowerBI, a new Office365 App that is now available as part of your UNF Office365 account. PowerBI is an easy-to-use business intelligence (BI) solution that lets you visualize data and share insights. With PowerBI you can create amazing data experiences by connecting data sources with easy to view live dashboards and reports. Learn more about using Power BI at UNF.
Office365
Audio Conferencing for Microsoft Teams
Audio Conferencing for Microsoft Teams enables UNF and external meeting participants to join a Microsoft Teams meeting by phone. Individuals can create online meetings in Teams that allows participants to use toll-free phone numbers to dial into the audio portion of a meeting if they do not have access to the Teams app.
Technology Tips
Using Microsoft Viva Insights to Improve Productivity
Microsoft Viva Insights brings together communications, knowledge, learning, resources, and insights into an employee experience that integrates seamlessly into the apps you use every day, such as Microsoft Teams.
Security
UNF Anti-Virus
Antivirus is protective software designed to defend a computer against malicious software. Malicious software, or "malware" includes: viruses, trojans, key loggers, hijackers, and other code that vandalizes or steals your computer contents. Learn more on anti-virus protection at UNF.
Public Anti-Virus Download Options for Clearpass OnGuard Compatibility
Helpful Resources
Working Remotely
Students, faculty and staff have access to a number of key resources that provide remote connection and collaboration. These resources will help make sure you are set up for success to working remotely.
- Office 365
- OneDrive
- Microsoft Teams
- Virtual Private Network (VPN)
- Accessing Network Drives
- Zoom
- Canvas
- Adobe Creative Cloud Access
- Virtual Lab
- Checking Office Voicemail
Students who do not have a device to access online instruction should contact the Library Information Desk for assistance on checking out equipment if needed.