UNF: One-Stop Student Services

Welcome back to campus, Ospreys! We’re so glad you’re here! We experience our heaviest traffic during the first two weeks of class. You can help us by using the FAQs below to see if the answers to your question may already exist in the information on our webpages. During this season, callbacks typically take 1-2 business days and email responses take 3-5 business days. If you submit multiple, simultaneous inquiries (email, phone, Zoom, or in-person), we will attempt to address your concerns in one response and may not respond to other previous inquiries regarding the same question in order to better meet demand.

If your question is regarding payment plans, Florida Pre-Paid, third party payments, or paying your bill, please contact Student Financial Services.

One-Stop will be closed on Monday, January 17^th along with all UNF offices in honor of Martin Luther King Jr. day.

Welcome! One-Stop serves as the student-facing hub for Enrollment Services, which includes Financial Aid, Records and Registration, and Admissions. Our team of professional staff excels at helping students and families navigate university policies and processes so that students can focus on their educational goals! We look forward to helping you!

Financial Aid FAQs

Records & Registration FAQs

Admissions FAQs

How to Reach One-Stop!

In-Person

Hicks Hall Building 53
Monday–Thursday: 8:30 a.m.–4:30 p.m.
Friday: 9 a.m.–4:30 p.m.

Flex Queue

Available during the above lobby hours

Email

onestop@unf.edu

Phone

(904) 620-5555
Monday–Thursday: 8:30 a.m.–4:30 p.m.
Friday: 9 a.m.–4:30 p.m.

Virtual Appointments

Book up to 2 weeks in advance. Limited availability during add/drop and registration seasons.

Submit a Question

UNF female staff worker in an office looking at an unfolded brochure with a male student

Important FERPA Notice for Parents/Guardians/Advocates: Privacy rights afforded under the Family Educational Rights and Privacy Act (FERPA) change significantly once a student enters a post-secondary institution. The laws that give parents access to and control over a child’s education records transfer ownership of records to the student. This means that our One-Stop Coordinators are limited in the information they can provide to individuals other than the student. If you need to discuss any account-specific or detailed account information with us, we recommend that the student be present in the conversation. Parents are also strongly encouraged to contact their student regarding an education record first. Education record information is only shared with the student and may not be shared with the parent, except in the following circumstances:

The student elects to give parent access through the Parent Portal.
The requested information is considered public directory information, and the student has allowed disclosure.

Need to submit a document?

Most documents can be submitted online through the MyWings Document Upload portal. If you need to deliver a hard-copy of a document, physical dropboxes are available in the Undergraduate Advising office and in Hick’s Hall near the One-Stop entrance. Some documents cannot be left in our dropbox and must be submitted in person. Click HERE to see which documents can be submitted via dropbox.

Find out which documents can be submitted via dropbox

One-Stop Appointments

In-Person Flex Appointment

Flex Appointments are in-person, same-day visits to our office location in Hicks Hall, Building 53, Suite 1700. Photo ID required for each visit. For the safety of our campus community, face coverings are highly encouraged, and lobby access is limited to students and one family member. Seating is available in the Hicks Hall vending area (south wing, 1st floor). Once summoned, a One-Stop Coordinator will meet you at the door for your appointment.

Register for Flex Appointment

Zoom Appointment

Virtual visits are available by appointment and can be scheduled up to 2 weeks in advance. Appointments may fill up quickly during our high traffic seasons (e.g., add/drop season, fall/spring registration), so booking early is encouraged. A Zoom invitation will be sent to your UNF email and booking email within 24 hours of your appointment start time.

Register for a Zoom Appointment