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One-Stop Student Services

One-Stop Student Services



One-Stop serves as the student-facing hub for Enrollment Services, which includes Financial Aid, Records and Registration, and Admissions. We're here to help students and families navigate UNF's processes and policies, and provide answers to questions you may have.

Have questions about your bill, making a payment or a refund? Reach out to the Student Financial Services Office


How do I speak with a One-Stop staff member?


You can also submit a question. If you choose this option, please note that due to a high volume of questions, there may be a delay in getting a response. 

"Less Wait, More Welcome!" 

Join Virtual Line


Peak times: Please note that our virtual line may automatically close if it reaches capacity. If this occurs, please join the virtual line early the next available business day, so we can help you soon!

Need to submit a document?

The following link contains details about how to submit various documents, including online, left in the document drop box or via mail. Documents submitted online must be an attachment (e.g. PDF), not a link. You can also take a look at the steps for how to sign a PDF document.

Document Information

Important FERPA Notice for Parents/Guardians/Advocates

Privacy rights afforded under the Family Educational Rights and Privacy Act (FERPA) change significantly once a student enters a post-secondary institution. The laws that give parents access to and control over a child’s education records transfer ownership of records to the student. This means that our One-Stop Coordinators are limited in the information they can provide to individuals other than the student. If you need to discuss any account-specific or detailed account information with us, we recommend that the student be present in the conversation. Parents are also strongly encouraged to contact their student regarding an education record first. Education record information is only shared with the student and may not be shared with the parent, except in the following circumstances:

  • The student elects to give parent access through the Parent Portal
  • The requested information is considered public directory information, and the student has allowed disclosure.