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Division of Continuing Education

Logistics and Supply Chain

With a major deep-water port (JAXPORT), infrastructure access with three railroads, an international airport, and a tremendous US highway system, Jacksonville is primed to be the logistics gateway to the east coast. Prepare yourself and your company to meet the challenges of the complex and evolving logistics and supply chain workforce.

APICS Logistics, Transportation and Distribution

This certificate program covers a comprehensive body of knowledge that sets the global standard for best practices in logistics, transportation and distribution.

Corporate Supply Chain Certificate

This program offers best practice content, with client-focused projects or exercises, and real-world simulation that provides the workforce with knowledge and skills that yield short-term, but also long-term sustainable results.

Customized Logistics Programs

The University of North Florida's Division of Continuing Education specializes in developing training programs designed to met specific needs of a company or organization. Our staff and faculty can work with your to develop a program at your site or in one of our professional classrooms.

Freight Agent/Broker Training

ONLINE! Learn the skills you need in order to be a successful Freight Broker/Agent. In this growing industry, as a service-based business, you connect shippers and manufacturers with transportation companies and manage those shipments.

Corporate Supply Chain Certificate

Register for Corporate Supply Chain Certificate

In today's dynamic business landscape, nurturing and enhancing our supply chain talent is paramount. That's why we've curated a comprehensive program designed to equip individuals with practical skills and knowledge essential for success in real-world scenarios.

Our course is tailored to address the evolving demands of the supply chain industry, ensuring that participants not only grasp theoretical concepts but also gain hands-on experience through client-focused projects and exercises. By immersing participants in real-world simulations, we provide a learning environment that mirrors the complexities of the field, preparing them to tackle challenges head-on. This course is also designed to prepare you for the APICS CSCP exam.


Based on providing one-third theory and best practice content; one-third experience and simulation; one-third client-focused workplace application. In this blended learning approach, you will experience: self-study; online, classroom, and experiential learning (simulation); individual and group work; reflection exercises, and custom client-focused work.

  • Business Dimension Concepts: competitive strategies, value proposition, competitive advantages, supply chain and finance, business models and supply chain, external environment, risk management, sales & operations planning (S&OP) and trade-offs in supply chain, demand-driven model.
  • Technical Dimension Concepts: supply chain strategy, physical infrastructure, product and push/pull, facilities and transportation, outsourcing and collaboration, network design, planning & control, uncertainty and volatility, forecasting, capacity, planning & scheduling, production & quality, inventory management, payment and INCO terms, information, data & systems, organization.
  • Leadership Dimension Concepts: performance measurements & targets, stakeholder management, team roles & team dynamics, trust and coordination, change management, culture and diversity in a global environment.

Program Benefits

An integrated approach including supply chain principles, best practice theory, concepts, custom practical exercises, or projects with an overlay of real-world application. Interactive application of the key business, technical and leadership dimensions improves the practical application of knowledge, teamwork, decision-making, critical thinking, and situational leadership skills in the workplace.

Learning Outcomes

Participants will develop and/or improve:

  • Critical thinking
  • Complex problem-solving
  • Creativity
  • People management
  • Coordinating with others
  • Emotional intelligence
  • Judgment and decision-making
  • Service orientation
  • Negotiation
  • Cognitive flexibility
Simulation exercises will further assist in:
  • Breaking functional silos
  • Impacting positively on corporate culture
  • Improving internal and external collaboration
  • Increasing communication around relevant information
  • Improving individual and corporate performance

To see more videos about this course please view the UNFDCE Youtube Logistics and Supply Chain Playlist.

Register for Corporate Supply Chain Certificate

APICS Logistics, Transportation and Distribution

The CLTD designation was created by ASCM and a team of subject matter experts from the core AST&L CTL program. This certificate program covers a comprehensive body of knowledge that sets the global standard for best practices in logistics, transportation and distribution. This exam review course is designed to cover key learning points of the APICS CLTD Learning System and assist you to prepare for the APICS CLTD exam.

Who Should Attend

Staff Associates and Managers in:

  • Supply chain
  • Traffic
  • Transportation/fleet
  • Reverse logistics
  • Supply chain/operations
  • Warehouse operations/distribution


Upon successful completion of the Freight Broker/Freight Agent Training Program, you'll:

  • The elements of logistics to design and administer systems that control the movement and positioning of material
  • Information flows to satisfy customer requirements at the lowest total cost
  • The processes, best practices, and tools used by today’s logistics managers
  • The actions necessary to address logistics opportunities
  • Learn to communicate more effectively with others across your extended supply chain

Program Benefits

Preparing for and completing the CLTD designation will help you:

  • Master essential knowledge needed
  • Expand your outlook
  • Remain current with global logistics trends
  • Be recognized as a logistics expert
  • Reduce costs and increase customer satisfaction
  • Develop your professional network

  • Module 1


    • Logistics processes and systems defining material and information flows
    • Cross-functional relationships with marketing, finance, and manufacturing
    • How to achieve consistent customer service at the lowest total cost
  • Module 2

    Capacity Planning Management

    • Strategic and operational considerations and alignment of resources
    • Trade-offs between logistics, procurement, manufacturing, and customer relationship management
    • Organizational forecast development
  • Module 3

    Order Management

    • Order management and customer service
    • Defining and measuring logistics customer service outputs
  • Module 4

    Inventory and Warehouse Management

    • Methods and techniques to control, manage, and store inventory
    • Economic and service benefits warehousing delivers
    • Warehouse types and operating characteristics
  • Module 5


    • Major principles and processes of transportation management
    • Fundamental mode roles, capabilities, and responsibilities
  • Module 6

    Global Logistics Considerations

    • Navigating complex supply chains from a total cost perspective
    • Transportation modal analysis, security considerations, and regulations
  • Module 7

    Logistics Network Design

    • Transportation and inventory impact on network design considerations
    • Introduction to modeling tools and techniques
    • The processes, resources, and tools for managing risk
  • Module 8

    Reverse Logistics Considerations 

    • Reverse supply chain flows and sustainability
    • Logistics social responsibility and the triple bottom line

Freight Broker/Agent Training

Register for Freight Agent Broker Training

The transportation industry is growing exponentially. In Florida alone, Air and Sea exports grew from $73 billion in 2003 to $162 billion in 2012. Jacksonville, Florida is perfectly located to compete and lead in this industry. It is the #1 Vehicle Transport in the US, with 17 of the top 20 Ocean Carriers serving its port.

According to several studies conducted by the Florida Chamber of Commerce and Work Force Florida, trade and logistics jobs pay 30% more than the average for all jobs in Florida, and education through our program has an average salary increase of 5.6%. Freight agents have the luxury of flexibility with the opportunity to work independently or with a large company. Due to the exponential growth, paired with salary benefits and career flexibility, freight brokering has become the largest growing sector of the transportation industry.

To prepare our students to compete in this highly sought-after field; our modules have been designed by world-class instructors and practitioners, in the field of transportation and logistics. This ensures that your education meets and/or EXCEEDS industry standards.

Watch the video to learn more!

Job Opportunity And Resource Friday

All graduates have the opportunity to meet and discuss agent positions with freight brokerages. Each Friday of the program a Resource Friday is held Inspirational speakers motivate you to start your new career strong. The best businesses and brokers in the industry talk with graduates about the choice of starting their own brokerage, working as an agent for another firm, and other job opportunities. Complementary businesses also attend Resource Friday to meet new graduates and explain how each can mutually benefit the other in a successful business.


Upon successful completion of the Freight Broker/Freight Agent Training Program, you'll:

  • Understand the process of freight brokering from start to finish
  • Have the tools needed to be successful as a freight broker or freight agent
  • Learn the basics of the day-to-day operations of a brokerage or agency
  • Use techniques such as prospecting, sales and marketing, rating, and negotiations
  • Be able to manage a shipment from origin to destination
  • Gain valuable industry resources

  • What are the program details?

    Become a part of the exciting trucking, freight logistics, and transportation industries as a licensed freight broker or as a freight broker agent. From licensing to operations, to sales and marketing, you'll learn the basics of how to run a domestic freight brokerage or agency in the United States.

    Entrepreneur magazine has rated the freight brokerage business as one of the top home-based businesses to own, and a recent Wall Street Journal article cited freight brokering and logistics as the largest growing sector of the transportation industry. Written by freight brokerage specialists, the Freight Broker/Agent Online Training Program will provide you with the knowledge and resources needed to break into the $400 billion-plus shipping industry.

    Freight broker professionals are in demand. No matter the state of the economy, goods will always need to be shipped. A motivated and disciplined freight broker or freight agent who has received the proper training can build up his or her business into a six-figure earning potential. It's an ideal home business for a self-starter who enjoys fast-paced work.

    Upon registering, you're given an initial six months to complete the program. Should you need more time, you may request a six-month extension at no additional charge.

  • What is tuition?


  • What is a Freight Broker?

    A freight broker is legally a property broker, which is the term established by the Federal Motor Carrier Safety Administration (FMCSA), a division of the United States Department of Transportation. It describes licensed individuals or corporations that help make a shipper and an authorized motor carrier successful in the transporting of freight.

  • What are the requirements to be a Freight Broker?
    There are four legal documents needed to operate as a freight broker: 
    1. A Broker's Authority, available through the FMCSA for a $300 fee. You fill out Form OP-1 and file for your authority to operate as a broker.
    2. A Surety Bond or Trust Fund, which you can obtain from a bank or bonding company. The cost varies depending on your personal credit. You're required to carry a $75,000 bond or trust. The form filed with this is BMC-84 or BMC-85.
    3. Processing Agent, which runs approximately $50, with form BOC-3.
    4. File a Unified Carrier Registration (UCR)
  • Is this a growing field? Is it in demand?

    As of this writing, there are approximately 15,000 licensed transportation brokers in the nation, but a large number are inactive. This is still a relatively new industry, as there were only around 70 brokers in 1970. It's estimated that freight brokers accounted for over 10% of the shipping industry, or roughly $40 billion out of $400 billion, in revenues. A recent article in the Wall Street Journal cited freight brokerage and logistics as the fastest- growing sector of the transportation industry.

  • Is there another way to get into the industry without having to get a bond and license?

    Yes. You can open a freight agency or become a freight broker agent with little risk and without obtaining your own licensing. In that case, you'd operate as an agent, under the umbrella of another broker's authority, and you would do a split with the broker on your profits.

  • What equipment will I need to get started?

    If you want to open a freight brokerage or agency, you'll need a computer with high-speed Internet, a fax machine, a telephone and phone service with inexpensive unlimited long distance. If you're opening a brokerage, you'll also most likely want to purchase a transportation software program. If you're an agent, you'll use your broker's software system.

  • Is this a job that I can do from home?

    Absolutely. Most agents and many brokers work out of their home office.

  • How long will it take for my business to become profitable?

    It will take some time to build up your customer database, just as with any business that you start. Typically it can take three to six months of disciplined work to show a substantial profit. Sometimes it takes much less time, sometimes more. But once you begin securing customers, they normally have residual shipping, so the sale repeats itself over and over. Your level of success depends on many factors, such as your level of determination, your tenacity, and your genuine desire to help your customers succeed.

  • How much money can I make as a freight broker or agent?

    Again, your individual earnings will depend on your personal abilities and how determined you are to succeed. As a full-time broker or agent, you can make from $40,000 to well over $200,000 or more. The potential is virtually unlimited as you grow.

  • How do I find customers?

    In the program, we go into detail on this subject, showing you many different tools for locating your shippers, such as publications, reference sources and Internet sources.

  • How do I decide whether to start my own brokerage or become an agent?

    There are many factors in making this decision, which we go over in detail during the program. Three major factors are money, time, and experience, among others. Either way, you’ll need three to six months’ worth of living expenses or a supplemental income while you establish your business. If you open your own brokerage, you’ll also need additional start-up money for cash flow and start-up costs.

  • Can I register for programs if I am an international student?

    Yes, because our program is online you never have to actually travel to the school.

  • How long does it take to complete a program?

    All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. Upon registering, you're given an initial six months to complete this program. Should you need more time beyond the six months, an extension of six months is available at no additional cost.

  • Do I have to buy additional materials?

    All the materials you'll need are included, and their cost will be covered by your tuition. Ed2go will ship all materials ground service upon enrollment.

  • Can I get financial assistance?

    This course is a non-credit course, so it does not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.

  • What happens when I complete the program?

    Upon successful completion of the program, you will be awarded a certificate of completion.

  • Am I guaranteed a job?

    Our programs will provide you with the skills you need to obtain an entry-level position in most cases. We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

  • Who will be my instructor?

    Each student is paired up with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

  • What software or hardware do I need in order to take online programs and what are the system requirements?

    In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don't have to use the same computer to log-in to the program every time. We recommend that you have a wordprocessing program (Microsoft Word is best) and the latest version of Internet Explorer.

  • Can I use a Mac?

    Yes, you can use a Mac for this program.

  • When can I start the program?

    Our programs are all open enrollment. You can register and start the program as soon as you are ready. 

    Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.


Corporate Supply Chain Certificate

Tracy Cheetham Headshot

Tracy L. Cheetham

Tracy L. Cheetham (CPIM, CSCP, SCOR-P, PLS, CDDP) APICS Recognized Instructor, Master Instructor for The Fresh Connection and founder of ParadoxSolve LLC. Her specialty is experiential learning workshops based on best-in-class supply chain content (Demand Driven Institute; ASCM and APICS) coupled with business simulation. She is Co-designer of the Demand Driven Sales and Operations Planning (DDS&OP) Experience with The Fresh Connection Executive Workshop. She a Board Member and Past President of SAPICS, and chair of ASCM Research, Innovation and Strategy Committee (RISC). ParadoxSolve is the Global Challenge partner for the USA. She supports Professors using The Fresh Connection and The Cool Connection business simulation platforms in the United States. She has travelled extensively through Europe, Asia, Africa and South America and is known for keeping her cool under extreme situations. Her more recent clients included ESSILOR (Lenses); Albea (Packaging); LVMH (High end Fashion); GKN (Aerospace; Automotive) UN (Humanitarian) GSK (Pharma).

APICS Logistics, Transportation and Distribution Program

Joe Shedlawski

Joe Shedlawski

Joe Shedlawski (CPIM, CLTD) Joe Shedlawski has over 40 years of leadership and supply chain experience in the pharmaceuticals, biotech, and consumer goods industries. Joe directed Supply Chain functions and Sales and Operations Planning at Lederle Consumer Healthcare, Wyeth Lederle Vaccines, Wyeth Consumer Healthcare, and CorePharma, LLC. In 2009, Joe established himself as a consultant, coach, and educator, specializing in Supply Chain, Project Management, and Sales and Operations Planning implementation. He is recognized as a Master Instructor by APICS for his work in certification training as well as trainer development. Joe has been an adjunct lecturer at seven different universities in the fields of supply chain management, project management, and quality management. Joe served on the APICS Board of Directors in various capacities for nine years, and was the global President of APICS in 2007. He has delivered many seminars and presentations for APICS, IBF, ISM, and numerous businesses. Joe is an affiliate of the R.A.Stahl Company and Paradoxsolve, LLC. He is a published author in several trade publications. Joe is an active member of the Greater North Jersey Chapter of ASCM. He is a member of the ASCM Partner Development and Sales and Marketing Committees. Joe holds a B.A. in Biology from Bucknell University and an MBA in Finance from Iona College.