Frequently Asked Questions

1. ONLINE: View the online Course Catalog, select the program that interests you, then click on the link to the course listings. There you will find a list of all of the courses with their dates and times. To register for the course, click on Add to Cart.

2. CALL us at (904) 620-4200. Please have your credit card number and expiration date handy.

3. HAND DELIVER your form to a staff member in our office at the University Center, Monday through Friday from 8 a.m. to 5 p.m.

Courses are limited in size to provide the best interactive opportunity for you. Act now to reserve your seat. We will confirm your early registration by e-mail. We will also e-mail a course confirmation and location verification, prior to the course start date. Please arrive at least 15 minutes before the program begins.

If course enrollment is low, we may need to cancel, postpone, or combine classes. You will receive an e-mail with any changes. We may substitute qualified instructors when necessary.

• Academic integrity
• Disruptive conduct
• Endangering the safety of others
• Misuse of University materials, services, or property
• Possession of weapons and destructive devices
• Responsible computing and use of University computer resources
• Discrimination, assault, and sexual harassment
• Theft

The University’s regulations and policies may be found in detail here:

• Academic Misconduct Policy 
• Student Code of Conduct 
• All University Regulations and Policies

The procedures set forth in the Student Code of Conduct do not apply to Continuing Education students.  All violations will be addressed through the University’s Division of Continuing Education. Those who do not meet the behavioral expectations will receive an appropriate sanction, such as removal and denial of successful completion without a refund. Sanctions are determined at the sole discretion of the Division of Continuing Education.

PROFESSIONAL DEVELOPMENT, ENRICH JAX, AND TEST PREP CANCELLATION POLICY:

Cancellation requests must be received no later than five (5) business days before the first day of class to receive a 90% tuition refund. No refund or transfer requests will be accepted within five (5) business days of the start of a class or if you do not attend.

*A 10% administrative fee is retained for cancellations not initiated by the University.

OLLI CLASS CANCELLATION POLICY:

Cancellation requests must be received before the first day of class to receive a 90% tuition refund. No refund or transfer requests will be accepted after the start of a class or if you do not attend. In the event we cancel a class, students will be contacted by email or telephone and given the option to transfer to another class or receive a 100% refund.

*A 10 percent administrative fee is retained by the University.

UNF awards Continuing Education Units (CEUs) for qualified programs. CEUs are awarded on the basis of one unit for each ten contact hours. A tax deduction may be claimed for all expenses of continuing education (including the registration fees, travel, meals, and lodging) undertaken to maintain and improve professional skills.

UNF encourages persons with disabilities to participate in its programs and activities. If you anticipate needing any type of accommodation or have questions about the physical access provided, please contact  (904) 620-4200  or dial 711 to use the Relay anywhere or continue using (800) 955-8771  (TTY/VCO),  (800) 955-8770  (voice) to communicate with our office. For Relay Customer Service, please contact  (800) 676-3777  for English or  (800) 676-4290  for Spanish. Please note, that you should submit your request for reasonable accommodation five working days prior to the beginning date of the course of interest to you. More information on the university's disability accommodations can be found on our UNF Accessibility page.

Our learning opportunities are focused on you. We're confident that our programs will provide you with the improved skills and techniques you expect. Our goal is to provide quality training and educational opportunities that meet your needs in today's environment. If for any reason you are dissatisfied, please let us know. We value your feedback.

Your registration fee includes parking in Lot 16, directly in front of the Adam W. Herbert University Center (Bldg. 43). Parking anywhere else on campus requires a daily parking permit displayed on your vehicle's dashboard. The $5 daily parking permits are available at the information booths.

Payment is due at the time of registration. You may pay by credit card (Visa, American Express, Discover, or MasterCard), check, money order, or company purchase order. Make checks payable to UNF Continuing Education. Discounts cannot be combined; only one discount per registration is allowed. State of Florida fee waivers do not apply to non-credit courses. Call our Customer Care Team at (904) 620-4200 if you have additional questions about payment.

*If, for any reason, a check is returned or stopped, University of North Florida will assess a service charge for 5% of the check amount to the participant that will be due immediately.

The Division of Continuing Education understands that the privacy of our participants is important. To that end, we have adopted the following policy with regard to the collection, use, and dissemination of any personal information that we may request or require from participants or visitors to our website. We are providing this policy below so that you may understand the terms and conditions associated with the provision of any personal information to us. Please note, however, that this policy has been developed with the recognition that Internet technologies continue to develop and evolve rapidly and that such changes may require us to alter our Privacy Policy. Such an alteration will not affect our commitment to the protection of your privacy.

The Division of Continuing Education will not sell, swap, rent, or otherwise disclose to any third party any personal or company information provided during the course registration or database entry process.

Textbook purchases may be required for some courses. Please call us to inquire about specific program book requirements.

We can accept transfers to an alternate program offering. All transfer notices must be received by email, fax, or mail before the start of the program. Qualified substitutes for registrations can be accommodated with advance written notice.

1. A grade report will be issued to each student at the conclusion of each course.
2. Students who fail to earn a cumulative or term average of C (2.0) will be placed on academic probation and referred to the Program Coordinator. Depending on program structure, if the cumulative and/or term average falls below C during the next term of enrollment, students will be suspended and thus denied the opportunity to re-enroll. Written notification is sent to students who are placed on probation or suspension. A suspended student who desires to be readmitted to a program may do so upon the written recommendation of the Program Coordinator to the Dean.
3. Veteran students' academic records will automatically be evaluated for prior credit. Credit will be granted if appropriate, with the training time and tuition adjusted proportionately and the VA and veteran so notified.
4. Attendance is mandatory and will be reported to the Office of Veterans Affairs. Students will be suspended after three unexcused absences. All students must adhere to the Student Code of Conduct as set forth in the current Student Handbook.

The University of North Florida does not discriminate on the basis of sex in the University’s educational programs and activities, and the University is required by Title IX and its implementing federal regulations to not discriminate on that basis.  The requirement not to discriminate also extends to admissions and employment.  Inquiries about the application of Title IX and its implementing federal regulations may be referred to the University’s Title IX Coordinator, the Assistant Secretary for Civil Rights for the U.S. Department of Education, or both.  UNF’s Title IX Coordinator, Marlynn Jones, may be contacted at 1 UNF Drive, Building 1, Suite 1200, Jacksonville, FL 32224, eoi@unf.edu