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Lean Six Sigma

Quality and Process Improvement

More and more service industries, including banking, insurance, and healthcare, are seeing the value of a continuous improvement and Lean Six Sigma culture. Let us help you define complex problems, make changes to increase your productivity and bottom line, and initiate and deploy a quality system or program.

Lean Six Sigma Black Belt

Learn how to improve customer satisfaction and business productivity by leading teams that execute flawlessly.

In this Black Belt program, you will build on your Green Belt knowledge to be able to identify process problems, lead teams, and analyze data using the DMAIC project process. You will demonstrate your mastery of Black Belt tools by leading a real-world Six Sigma project at your workplace.

The self-paced, instructor-supported program consists of 32 learning modules offered across three courses: Lean Six Sigma Black Belt Management Skills, Statistics for Lean Six Sigma Black Belts, and the Project Capstone. Upon successful completion, you will earn a university-issued Six Sigma Black Belt Certificate.

 

Lean Six Sigma Black Belt Management Skills

Statistics for Lean Six Sigma Black Belts

 


 

Course Overview

Prerequisites of this course include having successfully completed the UNF Lean Six Sigma Green Belt Certificate course, strong familiarity with using formulas and graphing in Excel, and the ability to use algebra to solve equations. Participants that have attended a non-UNF Green Belt program may be eligible to attend if the program attended was comparable in duration and content (instructor approval is required). A laptop computer with Excel and a Minitab software license is required. If you do not already have access to Minitab, a 6-month license can be purchased through UNF for an additional fee.

 


The Black Belt Project

Completion of a Black Belt project is a requirement of this certificate program. Your registration fee includes one year of instructor mentorship to identify and complete an approved project. This project will serve as credible evidence that you can apply Six Sigma in the real world. Two six-month project extensions are available for purchase if you are unable to complete your project within twelve months.

 

  • Lean Six Sigma Black Belt Management Skills

    This first course covers all the non-statistical tools that Black Belts need to successfully identify process problems and lead teams through the DMAIC process.

     

    Register 


    Course Features

    • Lessons on the Six Sigma philosophy, DMAIC methodology, project management, team dynamics, survey design, training methods, and Lean tools
    • Instructional videos with companion course guide
    • Hospitality industry case study
    • Excel spreadsheet with templates and custom calculators
    • Graded course assignments
    • Quizzes
    • Weekly live online office hours with the instructor

     


    Topics Include: 

    • Reviewing Six Sigma
    • Launching Projects
    • Capturing the Voice of the Customer
    • Choosing Metrics
    • Leading Teams
    • Managing Projects
    • Mapping & Graphing Data 
    • Finding Root Causes
    • Implementing Lean
    • Calculating Lean Metrics
    • Training Employees
    • Designing for Six Sigma
    • Closing the Project

    Required Textbooks:

    Applied Statistics Manual: A Guide to Improving and Sustaining Quality with Minitab

     

  • Statistics For Lean Six Sigma Black Belts

    Black Belts use a wide range of statistical tools to analyze data for process improvement. This second course covers descriptive statistics, probability, hypothesis testing, statistical process control, linear and logistic regression and design of experiments. You will analyze data sets using Minitab statistical software. If you do not already have access to Minitab, a limited license can be purchased for an additional fee.


    Course Features Include: 

    • Instructional videos with companion course guide
    • Hospitality industry case study
    • Applied statistics textbook, available for purchase separately
    • 6-month license to Minitab statistical software required; available for purchase separately
    • Graded course assignments
    • Quizzes
    • Weekly live online office hours with the instructor

    Topics Include:

    • Descriptive Statistics & Graphical Analysis
    • Probability
    • Discrete Probability Distributions
    • Continuous Probability Distributions
    • Analysis of Variance
    • Correlation & Regression
    • Multiple Linear Regression & Logistic Regression
    • Design of Experiments
    • Control Charts
    • Process Capability

    Textbooks

    Required

    Leadership Tools for Black Belts   

    Recommended

    The Probability Handbook
  • Project Capstone

    You will identify and conduct a Six Sigma project at your workplace with mentoring from the instructor.


    Course Features Include:

    • Project mentoring and advice from instructor
    • Project tollgate report assignments

    Topics Include:

    • Project Selection
    • Define Tollgate
    • Measure Tollgate
    • Analyze Tollgate
    • Improve Tollgate
    • Control Tollgate 

     

    You will be registered in the Project Capstone concurrently with the Lean Six Sigma Black Belt Management Skills course.

    For more information on how the UNF Center for Quality & Process Improvement can help your organization, contact Jessica Murray, program director, at (904) 620-4200 or Jessica.Murray@unf.edu.

  • Is a project required for Black Belt certification?

    Yes. The project is required and included in the registration fee. The completion of the project serves as credible evidence that you can apply Six Sigma in the real world.

  • How long do I have to complete the project?

    Participants are given 12 months from the last day of classroom training to complete his/her approved project. The project must be approved by the instructor beforehand and submitted by each of the DMAIC phases.

  • What if I do not finish my project within the allotted twelve months?

    Two separate six-month extensions are available to purchase if you are unable to finish within the allotted twelve month period. Each extension is $500.

  • How much of a statistics background do I need for Black Belt training?

    There are some advance statistics used in this course. The instructor recommends you purchase an older edition of Triola's Elementary Statistics textbook to use as a companion text for the course. As a prerequisite, you should be able to use formulas and graphing in Excel as well as algebra to solve equations. We do not currently have a diagnostic quiz to administer, so it is up to the participant to self-report his/her level of statistical knowledge. If you are unsure of your level, please contact the Program Director at Jessica.Murray@UNF.edu.

  • How much of a statistics background do I need for Black Belt training?

    There are some advance statistics used in this course. The instructor recommends you purchase an older edition of Triola's Elementary Statistics textbook to use as a companion text for the course. As a prerequisite, you should be able to use formulas and graphing in Excel as well as algebra to solve equations. We do not currently have a diagnostic quiz to administer, so it is up to the participant to self-report his/her level of statistical knowledge. If you are unsure of your level, please contact the Program Director at Jessica.Murray@UNF.edu.

  • Do I need to complete a Green Belt training first?

    Yes. Completion of a Green Belt training is a prerequisite of our program. Participants that have attended a non-UNF Green Belt program may be eligible to attend if the program attended was comparable in duration and content (instructor approval is required).

  • Do I need to complete a Green Belt Project first?

    No. While it is required that you have completed a Green Belt training program prior to enrollment, the project component is not a requirement. If you have completed a project with a non-UNF Green Belt program, it is recommended that you provide that for instructor review to support your admission into the Black Belt program.

  • Are my materials included in the registration fee?

    Most of the course materials are included in the registration fee. You will need to bring a laptop computer, loaded with Excel, to each class, as well as a pen or pencil. You should purchase a statistics textbook as a resource for the course. The instructor recommends a used, older version of Triola’s Elementary Statistics, which can be found on Amazon. ISBN 978-0321460929.

  • Is there a final exam?

    Yes. The final exam is open-book and completed online through the course portal. The exam will be completed on the final day of class and consists of 50 multiple choice questions.

  • Who is the instructor?
    Mary McShane-Vaughn Headshot

    Dr. Mary McShane-Vaughn

    LinkedIn Profile

     

    Dr. Mary McShane-Vaughn is currently Principal at University Training Partners, a company that develops and delivers Lean Six Sigma training for corporations and universities. She earned her PhD in Industrial Engineering and an MS in Statistics from the Georgia Institute of Technology, and a BS in Industrial Engineering from General Motors Institute (now Kettering University) in Flint, Michigan.

    Dr. McShane-Vaughn has created and delivered Yellow, Green and Black Belt training courses to hundreds of students, both in-person and online. Over the past seven years she has enthusiastically delivered more than 70 Yellow, Green and Black Belt courses for her university and corporate clients.

    Previously, Mary was a tenured faculty member at Southern Polytechnic State University in Marietta, Georgia (now Kennesaw State University). For eight years she directed and grew the Master of Science in Quality Assurance program and taught statistics, statistical quality control, linear regression and design of experiments online in the graduate program.

    Before her career in academics, Dr. McShane-Vaughn worked for 15 years as a quality engineer and statistician in the automotive, medical device manufacturing, consumer products testing and revenue management industries.

    Mary served as the Six Sigma Black Belt Exam Chair for the American Society for Quality (ASQ) from 2010-2012, and is now a member of the Certified Quality Engineer subcommittee. She is a past examiner for the Georgia Oglethorpe Award. She serves on the editorial review board for ASQ’s Six Sigma Forum. She is co-author of The Certified Quality Inspector Handbook, and author of The Probability Handbook, The Probability Workbook, and Lean Six Sigma Leadership. Dr. McShane-Vaughn is a senior member of the American Society for Quality and a member of the American Statistical Association. She holds ASQ certifications as a Six Sigma Black Belt, Quality Engineer and Reliability Engineer.

Lean Six Sigma Green Belt

Our program provides the tools needed for solving quality problems, improving processes, and creating a more customer-focused environment in your company. A Green Belt Certification provides you with the tools needed for analytical problem-solving, critical thinking, and process-improvement skill development.

 

Improvement first starts with understanding and measurement which then leads to the ability to control and maintain.

 

Register Lean Six Sigma Green Belt (Online) 

 


Content Structure

Traditional Classroom 

  • Face to face (Classroom setting)
  • Five days, 35 hours of instruction
  • Individual and group exercises
  • Open-book exam
  • Optional project included, with 12 months of instructor mentoring

Online 

  • Instructor-supported online course
  • 35 hours of self-paced study
  • Video lectures and individual exercises
  • Open-book quizzes
  • Optional project can be purchased separately

 

*Lean Six Sigma Green Belt: Do you have the skillset needed to produce world-class quality? Image of two people dressed with karate green belts.


Certificate Information

We offer three levels of recognition of Green Belts at University of North Florida:

  • Lean Six Sigma Green Belt Bronze Certificate
    This person has completed all of the required classroom/online training of the course.
  • Lean Six Sigma Green Belt Silver Certificate
    This person has completed all of the required classroom/online training of the course and passed the comprehensive final exam for the traditional classroom option or the module quizzes for the online class option.
  • Certified Lean Six Sigma Green Belt
    This person holds a Lean Six Sigma Green Belt Silver Certificate and has completed an approved project.

 


Program Benefits 

You will return with a new tool set that enables you to make quick-hit improvements and tackle longer term projects in the workplace. The optional Six Sigma project helps you solidify the classroom concepts and systematically improve processes, increase customer satisfaction and drive bottom line results.

 


Who Should Attend 

Customer-focused, process-oriented professionals working in:

  • Manufacturing
  • Transportation
  • Insurance
  • Healthcare
  • Hospitality
  • Government
  • Any industry

*Participants should have at least a 2-year degree and be able to solve basic algebraic equations; no prior Yellow Belt training is required. A laptop computer, loaded with Excel, should be brought to each class. Completion of a Lean Six Sigma Green Belt project is optional for LSS Green Belt Certification.


Key Learning Outcomes 

Concepts

  • Lean and Six Sigma
  • DMAIC Approach
  • Voice of the Customer (VOC)
  • Project Selection
  • Communication Plan
  • Team Responsibilities
  • Process Mapping
  • Attribute and Variables Data
  • Defect Calculations
  • Graphical Analysis
  • Impact of Averages & Variation
  • Process Capability
  • Statistical Analysis
  • Central Limit Theorem
  • Confidence Intervals
  • Common and Special Causes
  • Control Charts
  • Root Causes
  • Lean Principles
  • Visual Management
  • Mistake Proofing
  • Reducing Waste
  • Quick Changeover
  • Toll Gates

 

Tools 

  • DMAIC
  • Kano Analysis
  • Project Charter
  • Stakeholder Analysis
  • Cost of Poor Quality (COPQ)
  • Fishbone Diagram
  • Affinity Diagram
  • Histogram
  • Pareto Charts
  • Run Charts
  • Scatter Plots
  • Measles Chart
  • Swim Lane Charts
  • Spaghetti Diagrams
  • Normal Distribution
  • z Scores
  • Sigma Level
  • Cp, Cpk
  • Attribute Control Charts
  • Variable Control Charts
  • 5S
  • Eight Wastes
  • SMED
  • Toll Gate Review
  • What is the Green Belt project?

    Completion of a Green Belt project is optional in this certificate program. In the traditional classroom option, your registration fee includes one year of instructor mentorship immediately following the course to identify and complete an approved project. In the online class, the project mentorship can be purchased for an additional fee. Oftentimes a project will serve as credible evidence to an employer that you can apply Six Sigma in the real world. The registration fee will not be discounted if you choose not to complete a project. Two six-month project extensions are available for purchase if you are unable to complete your project within twelve months.

    Typically, projects are conducted at the participants’ workplace. If a participant is not currently employed, he/she should seek out a volunteer or non-profit organization that may benefit from a process improvement project.

    During the class, participants will have the opportunity to brainstorm possible Six Sigma projects with the instructor and work on the project problem and goal statements. Ideally, a project topic will be approved by the last day of class. If more time is needed, participants can communicate with the instructor via email.

    The project topic, problem and goal statements must be approved by the instructor. Failing to have a project approved before proceeding may result in the project being rejected by the mentor.

    After each phase of the approved Six Sigma project, participants will submit documentation for instructor review. The participant may redact any confidential or sensitive data or information from the documentation if required by the participant’s organization.

    Participants will have the ability to communicate with the instructor via email and/or phone conference over the 12-month period immediately following the course. In addition to reviewing the required documentation, the instructor is also available to offer specific project management advice, guidance on the use of Six Sigma tools, and technical assistance in data collection and analysis.

  • Is a project required for Green Belt certification?

    The project is completely optional and included in the registration fee when you choose the traditional classroom option. In the online class option, the project mentorship can be purchased for an additional $500 fee. Oftentimes completion of a project will serve as credible evidence to an employer that you can apply Six Sigma in the real world.

  • If I choose not to complete a project, may I receive a discount off of the registration fee?

    No. A discount will not be applied for a participant’s choice not to complete the project.

  • How long do I have to complete the project?

    Participants are given 12 months from the last day of classroom/online training to complete his/her approved project. The project must be approved by the instructor beforehand and submitted by phase.

  • What if I do not finish my project within the allotted twelve months?

    Two separate six-month extensions are available to purchase if you are unable to finish within the allotted twelve month period. Each extension is $500. Call Customer Care at 904-620-4200 to purchase a project extension.

  • Do I need to complete a Yellow Belt training first?

    No prior training is required for UNF’s Lean Six Sigma Green Belt Certificate.

  • Will I need to be a statistician to earn Green Belt certification?

    No. The course provides a background in basic statistics needed as part of the training. There are also many free online training programs available for those that need additional assistance.

  • Are my materials included in the registration fee?

    Yes, for the traditional classroom option, all course materials are included in the registration fee. You will need to bring a laptop computer, loaded with Excel, to each class, as well as a pen or pencil.

    For the online course option, you will need to purchase the companion textbook, Lean Six Sigma Self-Paced Online Course Companion: Green Belt Level, separately, which can be found on Amazon for less than $30. You will also need a computer loaded with Excel to complete the assignments.

  • Is there a final exam?

    Yes. With the traditional classroom option, the final exam is open-book and completed online through the course portal. The exam will be completed on the final day of class and consists of 50 multiple choice questions. With the online class option, instead of a comprehensive final exam, you will complete end-of-module quizzes that are open-book and multiple choice.

  • How long do I have to complete the online course option?

    Participants in the online course are provided with six months’ access from the date of registration to successfully complete all components of the course. Six month extensions can be purchased for an additional $100 fee for those that cannot complete within the allotted timeframe. Call Customer Care at 904-620-4200 to purchase a course extension.

  • What’s the difference between the traditional classroom option and the online class option?

    Both programs are identical in content and share the same learning objectives. The main difference is the delivery format and the manner in which concepts are reinforced. Participants in the traditional classroom option will benefit from live, interactive instruction with peers, completing individual and group exercises. Participants in the online class option will have instructor support, but will receive video lectures and self-led, individual exercises. The Project is optional for both formats, but the 12 months of instructor mentorship is included in the traditional classroom option; it must be purchased separately in the online option.

  • Who is the instructor?
    Mary McShane-Vaughn Headshot

    Dr. Mary McShane-Vaughn 

    LinkedIn Profile

     

    Dr. Mary McShane-Vaughn is currently Principal at University Training Partners, a company that develops and delivers Lean Six Sigma training for corporations and universities. She earned her PhD in Industrial Engineering and an MS in Statistics from the Georgia Institute of Technology, and a BS in Industrial Engineering from General Motors Institute (now Kettering University) in Flint, Michigan.

    Dr. McShane-Vaughn has created and delivered Yellow, Green and Black Belt training courses to hundreds of students, both in-person and online. Over the past seven years she has enthusiastically delivered more than 70 Yellow, Green and Black Belt courses for her university and corporate clients.

    Previously, Mary was a tenured faculty member at Southern Polytechnic State University in Marietta, Georgia (now Kennesaw State University). For eight years she directed and grew the Master of Science in Quality Assurance program and taught statistics, statistical quality control, linear regression and design of experiments online in the graduate program.

    Before her career in academics, Dr. McShane-Vaughn worked for 15 years as a quality engineer and statistician in the automotive, medical device manufacturing, consumer products testing and revenue management industries.

    Mary served as the Six Sigma Black Belt Exam Chair for the American Society for Quality (ASQ) from 2010-2012, and is now a member of the Certified Quality Engineer subcommittee. She is a past examiner for the Georgia Oglethorpe Award. She serves on the editorial review board for ASQ’s Six Sigma Forum. She is co-author of The Certified Quality Inspector Handbook, and author of The Probability Handbook, The Probability Workbook, and Lean Six Sigma Leadership. Dr. McShane-Vaughn is a senior member of the American Society for Quality and a member of the American Statistical Association. She holds ASQ certifications as a Six Sigma Black Belt, Quality Engineer and Reliability Engineer.

Lean Six Sigma Green Belt For Healthcare Organizations

Our program provides the tools needed for solving quality problems, streamlining processes, and creating a more patient-focused environment in your organization. A Green Belt Certification provides you with the tools needed for analytical problem-solving, critical thinking, and process-improvement skill development.

Improvement first starts with understanding and measurement which then leads to the ability to control and maintain.

 

Register Lean Six Sigma Green Belt for Healthcare Organizations


Content Structure

  • Instructor-supported online course
  • 35 hours of self-paced study
  • Video lectures and individual exercises
  • Open-book quizzes
  • Optional project can be purchased separately

 

>

*Lean Six Sigma Green Belt: Do you have the skillset needed to produce world-class quality? Image of two people dressed with karate green belts.


Program Benefits 

You will return with a new tool set that enables you to make quick-hit improvements and tackle longer term projects in the healthcare setting. The optional Six Sigma project helps solidify the concepts and systematically improve processes, increase customer satisfaction and drive bottom line results.

  • Learn project management techniques to help overcome resistance to change
  • Add graphical and analytical tools to your skillset to find the root causes of problems
  • Apply Lean thinking to make quick-hit improvements that please the customer

 


Who Should Attend 

Customer-focused, process-oriented professionals working in:

 

*Participants should have at least a 2-year degree and be able to solve basic algebraic equations; no prior Yellow Belt training is required. A laptop computer, loaded with Excel, should be brought to each class. Completion of a Lean Six Sigma Green Belt project is optional for LSS Green Belt Certification.


Key Learning Outcomes 

Concepts

  • Lean and Six Sigma
  • DMAIC Approach
  • Voice of the Customer (VOC)
  • Project Selection
  • Communication Plan
  • Team Responsibilities
  • Process Mapping
  • Attribute and Variables Data
  • Defect Calculations
  • Graphical Analysis
  • Impact of Averages & Variation
  • Process Capability
  • Statistical Analysis
  • Central Limit Theorem
  • Confidence Intervals
  • Common and Special Causes
  • Control Charts
  • Root Causes
  • Lean Principles
  • Visual Management
  • Mistake Proofing
  • Reducing Waste
  • Quick Changeover
  • Toll Gates

 

Tools 

  • DMAIC
  • Kano Analysis
  • Project Charter
  • Stakeholder Analysis
  • Cost of Poor Quality (COPQ)
  • Fishbone Diagram
  • Affinity Diagram
  • Histogram
  • Pareto Charts
  • Run Charts
  • Scatter Plots
  • Measles Chart
  • Swim Lane Charts
  • Spaghetti Diagrams
  • Normal Distribution
  • z Scores
  • Sigma Level
  • Cp, Cpk
  • Attribute Control Charts
  • Variable Control Charts
  • 5S
  • Eight Wastes
  • SMED
  • Toll Gate Review

Lean Six Sigma Yellow Belt Certificate

The online Lean Six Sigma Yellow Belt Certificate course is designed to teach Lean Six Sigma (LSS) fundamentals and their application. By incorporating video lectures and meaningful individual exercises based on a case study, this course will prepare you to run small improvement projects in your day-to-day work processes, understand the phases of an improvement cycle, the basic tools and techniques of LSS and the role of Yellow Belts in LSS projects.

 

Register for Lean Six Sigma Yellow Belt (Online)


Content Structure

  • Video lectures
  • Discussions
  • Assignments
  • Final quiz

 


Program Benefits

  • Learn the foundational knowledge to be an efficient team member
  • Increase performance quality and project accomplishments
  • 24/7 access to the online course portal
  • Graded assignments and Instructor support

 


Who Should Attend 

 

Lean Six Sigma Yellow Belt Certificate: Yellow Belt team members play a crucial role in improvement projects.


*Participants should have at least a 2-year degree and familiarity with formulas and graphing in Excel.

 


Key Learning Outcomes 

  • Introduction to Lean Six Sigma
  • The DMAIC Roadmap
  • Capturing the Voice of the Customer
  • Project Selection
  • Stakeholder Analysis
  • Six Sigma Team
  • The Project Charter
  • Process Maps
  • Graphical Analysis Tools
  • Lean Tools
  • Control Plans

Testimonials

  • Lean Six Sigma Green Belt Certificate

    "By far the best certification course I have ever taken. The information was presented to relate easily to real life scenarios."

    — Daniel Braccio, 2019 graduate

     


    "Great course! I already feel like I’m worth more money!"

    — Joshua Johnson, 2019 graduate

     


    "I really appreciate the engagement throughout the course. This class has helped me to improve upon my skillset. It was a great experience and fun to learn new ways to help my organization improve."

    — Cecile Latimore, 2019 graduate

     


    "I liked the open format – got a lot out of discussions, especially with other industry employees."

    — Zach Norden, 2019 graduate

     


    "The instructor is a great asset for this training. Very smart and extremely meticulous to details. Made the training interesting."

    — Fredy Galo, 2018 graduate


     

    "The atmosphere in the class was great. The instructor was able to keep things simple and stress free."

    — William England, 2018 graduate