Tutor.com

UNF Online students in the programs noted above have 24/7 access to no-cost, online, and unlimited drop-in tutoring support, scheduled support, and drop-off writing review service.

Tutoring sessions feature:

• 24/7 support available for 1-on-1 tutoring and drop-off review services. Connect with your tutor via two-way text chat or voice- you choose!
• Multimodal functionality including text, voice, or video options for your tutor session.
• Personalized user dashboard: Add Tutors to your Favorites list to schedule future tutoring sessions or see when they will be available next. All previous sessions remain viewable on your account, so you can view transcripts or replay sessions from your homepage.
• Tutoring sessions occur in the easy-to-use online classroom, in your web browser.

Tutor.com also offers self-guided reviews through their Test Prep and Self Study section. From here learners can utilize study resources including flashcards, learning games, worksheets, and practice quizzes. You can use practice quizzes to help assess strengths or challenges in a subject area and connect directly with a tutor after completing a quiz for a more in-depth explanation as well.

Yes! All tutoring sessions and writing feedback are saved and available for you to review anytime. To do so, click on “My Account” and select the “Completed Sessions” option. You will be able to view transcripts or rewatch videos of any previous sessions.

To access Tutor.com, log into your Canvas course and click on “Tutor.com” which is located on the left menu within your course.

You can manage your account by clicking on “My Account” in the upper right-hand corner. Here you can view any upcoming scheduled tutoring sessions and previous tutoring sessions. You can also navigate directly to tutors you have saved as your favorite.

Currently, Tutor.com is only available for courses within the following online programs:

• Bachelor of Science in Nursing: RN-BSN Bridge Track
• Master of Science in American Sign Language/English Interpreting
• Master of Science in Nursing Education
• Master of Science in Nursing Leadership and Administration
• Master of Science in Nutrition & Dietetics Online
• Master of Science in Nutrition & Dietetics: Integrated Future Grad Program
• Doctor of Clinical Nutrition
• Post-MSN Doctor of Nursing Practice Online

If your course is in one of the above programs, please contact your instructor.

The Tutor.com homepage includes links to set up your user account and access all Tutor.com services. These include scheduling a tutor session, the drop off writing review center, available tutors by subject area, and the test prep and study section. Once you set up your Tutor.com user account, you will have access to view previous tutoring sessions, as well as start saving tutors to your Favorites list to quickly re-book them for future sessions.

Supported web browsers include Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari.

Operating Systems and Browsers

Windows

• Internet Explorer (8.0 or higher)
• Firefox (15.0 or higher)
• Chrome (26.0 or higher)

Mac OS X

• Safari (5.0 or higher)
• Firefox (15.0 or higher)
• Chrome (26.0 or higher)

Additional Requirements:

• Internet connection - minimum speed of 56K

Tech Support Tips:

• Tutor.com requires you to disable your pop-up blocker.
• If you have issues opening the virtual classroom, clear your browser’s cache. You can do this in the top right corner by navigating to “Settings” in your browser.
• Streaming video, downloading files, or playing games in another browser window—or on another computer that shares your internet connection, impacts the ability to connect to the virtual classroom.
• For more advanced connection issues: FAQ: Troubleshooting and Tech Support (tutor.com)

Yes, Tutor.com complies with all applicable safety and security regulations and has a quality specialist team to ensure the integrity of any tutoring session. Your tutor does not receive any personal information aside from your first name.

Learners also have control over how to communicate with their tutor during sessions: by text chat, voice, or video.

Questions related to how Tutor.com works or if you are experiencing issues with your online program, or have concerns about your course, tuition, or registration – unrelated to Tutor.com – contact UNF Online. unfonline@unf.edu | (904) 620-3577

If you are having technical problems with your computer, the UNF Help Desk may be able to assist you. helpdesk@unf.edu | (904) 620-HELP

For assistance connecting to the online classroom or functions within your user account, contact Tutor.com or by calling (800) 411-1970.

Tutor.com is only available for courses within the following online programs:

• Bachelor of Science in Nursing: RN-BSN Bridge Track
• Master of Science in American Sign Language/English Interpreting
• Master of Science in Nursing Education
• Master of Science in Nursing Leadership and Administration
• Master of Science in Nutrition & Dietetics Online
• Master of Science in Nutrition & Dietetics: Integrated Future Grad Program
• Doctor of Clinical Nutrition
• Post-MSN Doctor of Nursing Practice Online

If you teach a course in one of the approved programs, Tutor.com is available to you and your students.

Note: Instructors need to enable the Tutor.com app in their Canvas course before students can access it.

To enable Tutor.com in your Canvas course, please follow these steps:

1. In your Canvas course, select the Settings on your Class Navigation Menu.
2. On the Settings page, scroll to the list of disabled pages until you see Tutor.com.
3. Once you locate Tutor.com, pull it up into the Class Navigation Menu.
4. Scroll to the bottom of the page and click the blue SAVE button.

Once you have enabled it within each of your courses, students’ access the Tutor.com app from the left-hand menu within their Canvas course.

Tutor.com follows a Socratic method of teaching that helps guide students through the learning process. Expert tutors work with students to help them understand how to solve problems on their own. Tutor.com has been helping students for over 20 years, and learners regularly report that their tutors are patient, supportive, helpful, and kind.

Tutor.com offers a variety of support options to best fit a student’s learning style and individual needs. Tutor.com is a supplemental service designed to assist in areas where a student might need additional or after-hours support.

When instructors provide information and guidance about services, students listen and are more likely to take advantage when the need arises. The following suggestions will encourage students to use Tutor.com services.

• Place an announcement in your course encouraging students to use the tutoring services. You can view a sample statement, which you can modify for your needs, below:

For this course, you have free and unlimited access to Tutor.com — an on-demand, 24/7 online tutoring service. Tutor.com services include:

• Writing Center — You can submit writing assignments and receive a thorough analysis from a Tutor.com tutor, with a response arriving within 12 hours.
• Drop-In Tutoring — Live tutoring help is available 24/7. You can search by subject area to find available tutors and work one-on-one with a Tutor.com tutor
• Scheduled Tutoring — You can reserve a time to meet with a tutor that fits your schedule, or to schedule a time with a tutor you have previously worked with.
• Offline Questions — The Test Prep and Self Study section allows learners to utilize study resources including flashcards, learning games, worksheets, practice quizzes, and more.

To access Tutor.com, log into your Canvas course and click "Tutor.com" located on the left menu within your course.

• Mention Tutor.com in your syllabus when discussing the resources available to students who may need additional support in your course. A sample syllabus snippet is provided below for your use.
• Include a reminder at exam time or when projects are due.
• Post a link in your course to UNF’s Tutor.com website. This site contains valuable information for students and faculty about Tutor.com services and resources

Below is an example snippet that we recommend.

Instructors with questions about Tutor.com can contact unfonline@unf.edu | (904) 620-3577.

Students who have issues connecting to the virtual classroom, or issues with their Tutor.com account can reach out directly to Tutor.com or by calling (800) 411-1970.