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Smarthinking

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Students can interact with tutors in a wide variety of subjects, via one of Smarthinking’s services, including scheduled and drop-in one-on-one tutoring, offline question submissions, group peer sessions, and writing reviews.

The University of North Florida offers online tutoring via Smarthinking to all students currently enrolled in the following online programs:

  • Bachelor of Science in Nursing: RN-BSN Bridge Track
  • Master of Science in American Sign Language/English Interpreting
  • Master of Science in Nursing Education
  • Master of Science in Nursing Leadership and Administration
  • Master of Science in Nutrition & Dietetics Online
  • Doctor of Clinical Nutrition
  • Doctor of Nursing Practice Online

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Smarthinking for Students

Icon of a Question MarkDo you have questions about what Smarthinking is? Or how to access and use it? Unsure of what subject areas are supported? Answers to these questions and more can be found below.

Icon of a BrainIf your questions are not answered in the FAQs below, please refer to Smarthinking’s Online Knowledge Base located within Smarthinking in your Canvas course.

Icon of a LaptopSmarthinking also maintains a public-facing webpage which contains general information but is not specific to UNF.

  • How do I access and use Smarthinking?

    To access Smarthinking, log into your Canvas course and click on “Smarthinking Online Tutoring,” which is located on the left menu within your course.

    Smarthinking tips:

    • Smarthinking requires you to disable your pop-up blocker.
    • You need to enable cookies in order for your Smarthinking session to work properly. If you try to use Smarthinking and receive an error about enabling cookies, simply follow the directions in the message or your browser’s Help pages to enable cookies in your browser.
    • While working in Smarthinking, you can increase the viewing window by hiding the course menu.
    • “Manage My Account” can be accessed by clicking on your name in the upper right corner of the home screen. This menu helps you update your profile settings, change your notification preferences, and view usage details.
  • What will I see in Canvas (Smarthinking homepage)?

    The Smarthinking homepage includes links to your Smarthinking profile and to all of Smarthinking’s tutoring services. It also provides links to study aids and video tutorials for drop-in tutoring and the whiteboard feature, as well as how to submit assignments for writing feedback.

  • Why don’t I see the Smarthinking link in my course?

    Currently, Smarthinking is only available for courses within the following programs:

    • Bachelor of Science in Nursing: RN-BSN Bridge Track
    • Master of Science in American Sign Language/English Interpreting
    • Master of Science in Nursing Education
    • Master of Science in Nursing Leadership and Administration
    • Master of Science in Nutrition & Dietetics Online
    • Doctor of Clinical Nutrition
    • Doctor of Nursing Practice Online

    If your course is in one of the above programs, please contact your instructor.

  • What devices can I use, and what are the technical requirements?

    Smarthinking works from the following desktop or laptop (notebook) computer operating systems: Windows (10/8.x/7.x/Vista/XP), Apple Macintosh (macOS version 10.4x or higher), Linux, and Google Chrome OS (Chromebooks). You’ll need at least 1GB memory and a Pentium Dual Core or faster processor (or equivalent).

    Smarthinking works with web browsers including: Internet Explorer 8.0 or higher, Microsoft Edge, Firefox 12.0 or higher, Google Chrome, and Safari 5.0 or higher. You’ll need to enable JavaScript and allow cookies and pop-ups while you’re running Smarthinking.

    For smartphones and tablets: You can download an optional free Smarthinking mobile app for Apple devices (iPhone®/iPad®) and Android devices. Or, if you prefer, you can use Smarthinking through your device’s web browser (for example, Safari or Google Chrome).

    Internet connections: Smarthinking needs an internet connection of at least 256 kbps (which means nearly all cable and phone company connections will work as well as most satellite connections and internet-connected home wireless networks).
  • What tutoring services does Smarthinking offer?

    A complete breakdown of the different tutoring options available within Smarthinking can be found in the Tutoring Services section of this webpage.

  • Can I add additional minutes to my time allotment?

    Each student is provided with 300 minutes of tutoring time.

    If you need to add more time, please email unfonline@unf.edu. Requesting additional time is not immediate or guaranteed, so please be mindful of your usage.

  • Can I review previous tutoring sessions?

    Yes! All tutoring sessions and writing feedback are saved and available for you to review at any time. To do so, click on “Review My Sessions and Submissions” on the home screen to access your session library.

  • What subjects are available for tutoring help?

    Please view the UNF Quick Reference document for the complete list of covered subject areas.

  • How do I submit a nursing essay?
    Nursing students can submit research papers to nursing professionals for review. Please follow the instructions for submitting nursing essays.
  • Who do I contact if I need help?

    If you have questions about how Smarthinking works or experience issues with tutoring sessions or features, you can contact Smarthinking’s internal support team.

    Click on the “Support” tab within the Smarthinking session of your Canvas course. This will give you access to:

    • Online Knowledge Base: a great tool for troubleshooting problems on your own time. You can view FAQs or chat live with a support person.
    • Tutorials: Smarthinking’s YouTube video playlist has tutorials that support a variety of needs.
    • Technical Support: You can submit a specific question directly to the support team. Depending on the concern, there may be a 24-hour turnaround on response time.

     

    If you are experiencing issues with your online program, or have concerns about your course, tuition, or registration – unrelated to Smarthinking – you can reach out to UNF Online. unfonline@unf.edu | (904) 620-3577

     

    If you are having technical problems with your computer, the UNF Help Desk may be able to assist you. helpdesk@unf.edu | (904) 620-HELP

Smarthinking for Faculty

Icon of a Question MarkDo you have questions about what Smarthinking is and how your students can access it? Wondering how to integrate it into your Canvas course? Answers to these questions and more can be found below.

Icon of a BrainIf your questions are not answered in the FAQs below, please refer to Smarthinking’s Online Knowledge Base located within Smarthinking in your Canvas course.

Icon of a LaptopSmarthinking also maintains a public-facing webpage which contains general information but is not specific to UNF.

  • In which courses is Smarthinking available?

    Smarthinking is only available for courses within the following programs:

    • Bachelor of Science in Nursing: RN-BSN Bridge Track
    • Master of Science in American Sign Language/English Interpreting
    • Master of Science in Nursing Education
    • Master of Science in Nursing Leadership and Administration
    • Master of Science in Nutrition & Dietetics Online
    • Doctor of Clinical Nutrition
    • Doctor of Nursing Practice Online
  • How do I setup Smarthinking in my Canvas course?

    If you teach a course in one of the approved programs, Smarthinking is available to you and your students.

    Note: Faculty need to enable the Smarthinking tool in their Canvas course before students are able to access it.

    To enable Smarthinking in your Canvas course, please follow these steps:

    1. In your Canvas course, go to Settings on your Course Menu.
    2. On the Settings page, select ‘Navigation’. Scroll down the list of disabled pages until you get to Smarthinking Online Tutoring.
    3. On the settings icon (wheel), select +Enable to make the Smarthinking page available.
    4. Scroll to the bottom of the page and click the blue SAVE button.
  • How can I integrate Smarthinking into my course?

    When instructors provide information and guidance about services, students listen and are more likely to take advantage when the need arises. The following suggestions will encourage students to use Smarthinking services.

    • Place an announcement in the course encouraging students to use the tutoring services. Start with a simple statement and modify for your needs:

    For this course, you have free and unlimited access to Smarthinking — an on-demand, 24/7 online tutoring service. Smarthinking services include:

    • Writing Center — You can submit writing assignments and receive a thorough critique from a Smarthinking tutor, usually within 24 hours.
    • Drop-In Tutoring — You can work live, one-on-one with a Smarthinking tutor. Live tutoring help is available 24/7 in most subjects.
    • Scheduled Tutoring — You can reserve a time to meet with a tutor. Appointments must be made 24 hours in advance.
    • Offline Questions — You can submit questions offline and receive a detailed tutor’s response within 24 hours.

    To access Smarthinking, log into your Canvas course and click "Smarthinking Online Tutoring" located on the left menu within your course.

    • Mention Smarthinking in your syllabus when discussing the resources available to students who may need assistance in your course. A sample syllabus snippet is provided for your use. Include a reminder at exam time or when projects are due.
    • Post a link in your course to UNF’s Smarthinking website. This site contains valuable information for students and faculty about Smarthinking services and resources.

    You may also find Smarthinking’s YouTube video playlist useful when helping your students acclimate to Smarthinking services.  

  • Is there a syllabus snippet for Smarthinking services?

    Below is a snippet that we recommend, but feel free to adjust it to suit your needs.

    Smarthinking Tutoring Services:
    UNF provides online tutoring through Smarthinking, an on-demand, 24/7 online tutoring service. Tutoring is available in a wide variety of subjects, including nursing and health, writing, mathematics and statistics, and computer applications. With Smarthinking, you can use the Writing Center to submit writing assignments and receive feedback, work live, one-on-one with a tutor through the Drop-In Tutoring feature, reserve Scheduled Tutoring at a time that works best for your schedule, and use Offline Questions to submit questions and receive a tutor’s response within 24 hours.
    To access Smarthinking, log into your Canvas course and click "Smarthinking Online Tutoring" located on the left menu within your course.
    Each student is provided with 300 minutes of tutoring, so please manage your time wisely.
  • How do my students access Smarthinking?

    In Canvas, students access Smarthinking from the left menu within your Canvas course.

    Smarthinking tips:

    • Smarthinking requires students to disable their pop-up blockers.
    • Students need to enable cookies in order for their Smarthinking session to work properly. If they try to use Smarthinking and receive an error about enabling cookies, they can simply follow the directions in the message or on their browser’s Help pages to enable cookies in their browser.
    • While working in Smarthinking, students can increase the viewing window by hiding the course menu.
    • “Manage My Account” can be accessed by clicking on their name in the upper right corner of the home screen. This menu helps students update their profile settings, change their notification preferences, and view usage details.
  • How do my students get help?

    Please read the answer to this question in the student section of this webpage: Who do I contact if I need help?

  • Who should I contact for help?

    Faculty with questions about Smarthinking can contact the administrator who manages this service. unfonline@unf.edu | (904) 620-3577

Tutoring Services

Smarthinking offers tutoring through several different services. Each has its benefits and disadvantages; be sure to pick the one that suits your needs in an appropriate (and timely!) manner. General information about each service (and turn-around time) is listed below.

Writing Center

You can submit your writing for review by a Smarthinking tutor. You can submit essays, papers, or paragraphs to tutors in specialist areas, or choose the first available.

You receive an email and/or text notification when the critique is completed and delivered to your Smarthinking Inbox, typically within 24 hours

Drop-In Tutoring

This service provides the easiest, fastest way to get assistance. All you need to do is select the subject area you need help with, and an online tutorial whiteboard session will begin. Be aware that because this is a drop-in session, you will not get to choose the specific tutor you prefer, and not all subjects are available.

Scheduled Tutoring

This service allows you to schedule your tutoring sessions in advance, with the tutor of your choice. This is especially handy for subjects where you expect to need more help, where it is advantageous to work with the same tutor for consistency. Additionally, this is the ONLY way to receive live help in certain subjects.

Pre-scheduled sessions last approximately 30 minutes. They must be scheduled at least 48 hours in advance, and must be canceled at least 48 hours ahead. 

Offline Questions

This asynchronous service is a great alternative to a live session, particularly helpful when you do not have time for a live session, but you DO have time to wait up to 24 hours for a response. Because this is not a live session, and the response time can be long, you want to be very specific when you submit the questions. This will cut down on the back and forth in clarification.

Study Aids

Another helpful resource within Smarthinking is the bank of video tutorials and study guides available in the Study Aids. If you need to brush up on general math skills, or need a refresher on different writing styles, but don't think you need to consult a tutor, this service may be very helpful for you. You can use these tutorials in your own time, at your own speed, as you need.

Group Sessions

Smarthinking provides an environment for a group of students in a course to meet in a drop-in session for discussions and peer tutoring.  A tutor can be invited into the session, or the students can use the whiteboard tools for illustrating ideas or reviewing course materials.  This feature is useful when online students want to form online study groups.



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