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Information Technology Services
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Tech Tips for Academia

Welcome to the official blog of Information Technology Services at UNF, affectionately known as ITS.

You may know us as the people who answer your tech support requests, but we're more than just your go-to troubleshooters; we're a community of passionate individuals dedicated to providing reliable technology services and solutions.

Imagine a world where printers obey your first command – we're still working on that, but in the meantime, we're here to make your digital journey as smooth as a freshly laminated syllabus. Our blog is your insider guide to everything tech at the University of North Florida.

Whether you are a faculty member drowning in research papers, a student exploring digital libraries, or an administrator managing campus operations, we have your back.

Need Audio Visual Assistance?

 

Have you ever wondered what classrooms are managed by ITS or how to get audio-visual assistance in the midst of a classroom emergency? We've got you covered.

Microsoft Copilot: The Smart Choice

Microsoft Copilot is an AI-powered assistant that offers numerous benefits and features to meet the needs of UNF's faculty, staff, and students.
  • What IT services and resources are available to me?

    We offer a range of IT services and resources to the University of North Florida including access to software, campus WiFi, email accounts, online learning programs, and the management of specialized labs to facilitate education across disciplines. 

    Browse Technology Help on our Support Portal to learn more about the specific services available to you.

  • How do I access and use services from ITS?

    Search for the application, request, and knowledge articles you need to get through the day by typing "help.unf.edu" into your address bar to navigate to our Support Portal and then a few keywords into our Support Portal's search bar, located under the phrase "How can we help?".

    Use it like Google.

    If you can't find what you need after searching, submit a general IT request using the "Get Help" button.

  • Who can I contact for IT support and how?
    Contact the Help Desk or your area's designated College Support Tech, affectionately known as C-Techs, through our Support Portal, located by navigating to "help.unf.edu"

    Either search for the request you have in mind or "Get Help" by clicking the aptly labeled button on our Support Portal and submitting a description of your circumstances for triage.

Enrolling in Two-factor Authentication

Two-factor authentication is an extra layer of security for UNF applications designed to ensure that you're the only person who can access your account, even if someone knows your password.

Classroom Technology Support Guidelines and FAQ

In an effort to better meet the needs of faculty and staff, the ITS Support Center offers the following guidelines:

Introduction to University HPC Service for Faculty

High Performance Computing (HPC) is a multidisciplinary field focused on enhancing the performance of scientific applications on computing hardware by optimizing applications to match the theoretical peak performance of the hardware.

VPN Quick-Start Guide

You may have heard the term VPN, or Virtual Private Network, thrown around in conversations about internet security or remote work. But what is a VPN, and why might you consider using one?