Strategic Roadmap

The ITS Leadership team identified 7 core strategic initiatives that make up the 2025 strategic roadmap. For each initiative, the team evaluated what is working, opportunities for the coming year and used the findings to build out a strategic roadmap, while assigning an initiative lead and establishing timelines.

Security & Risk Management | Student Success | Enterprise Resource Planning (ERP) Workday | Shared Technology Infrastructure and Services | Artificial Intelligence | Information Technology Service Management | ITS Brand and Campus Engagement  

Security and Risk Management

Information Security is one of the most essential components of the ITS organization and the University, as it completely protects all ITS systems, networks, hardware, software, digital assets and data. Effective security practices are essential to safeguard data and prevent access to any organizational assets. ITS will continue to transform Identity and Access Management, conduct regular risk assessments, complete GDPR Compliance, develop an overall risk management strategy, update and document disaster recovery strategies (including testing), improve digital literacy, produce documentation, develop policies and create a security roadmap optimizing security within the organization.

UNF Strategic Plan Alignment – Student Success, Research, Community, Faculty and Staff Success

Student Success

Innovation to enable UNF support units to easily engage with students, analyze and answer organizational questions, manage engagement and improve the institution's ability to make information-based decisions. Technology will play a crucial role in moving the next generation of students forward while equipping faculty and staff with the needed tools to carry out UNF's student success goals. ITS has restructured to fully support student success initiatives across UNF. This includes appointing a new Director of Student Information Systems and dedicating resources in other departments for CRM and project management needs. ITS has helped lead the further development of UNF’s enterprise CRM, Slate, to anchor technology needs for student success. ITS will work to develop a shared governance strategy for student technology, identify/establish/support technology, organize staffing within ITS and establish roles and responsibilities of a unified approach.

UNF Strategic Plan Alignment – Student Success, Faculty and Staff Success

Enterprise Resource Planning (ERP) Workday Implementation

The Workday implementation is critical to the functionality and success of the entire university. The transition to Workday anchors UNF’s digital transformation and effort to replace significant technical debt. ITS completed a phase of a multi-year project to replace Banner and dozens of existing systems/services with a new ERP, Workday. ITS is focused on stabilization, with the notable creation of a Workday Operations team. The team will formalize the campus support model to assess and optimize business processes continuously. UNF continues to adopt Workday functionality with Adaptive Planning and the exploration of Strategic Sourcing. Workday Student readiness is prioritized in the coming year, and ITS will lead the campus in this effort.

UNF Strategic Plan Alignment – Student Success, Research, Community, Faculty and Staff Success

Shared Technology Infrastructure and Services

The newly formed Shared Technology Infrastructure and Services department aims to deliver robust, scalable, and efficient technological solutions that align with the aspirations of the University's strategic plan. ITS is realigning and reorganizing core shared infrastructure and services to optimize operations, enhance scalability and support UNF's mission and goals. This realignment ensures that faculty, staff, and students have seamless access to critical resources, fostering an environment of innovation and efficiency. Key efforts include enhancing cloud infrastructure, collaboration tools, platform plan, strengthening infrastructure resilience and data-driven decision-making capabilities to support institutional goals. In addition, optimize technology strategies through application evaluation, AI strategies, expanding data governance and analytics, reporting, architecture standards/review, cloud strategy and overall platform strategy.

UNF Strategic Plan Alignment – Student Success, Faculty and Staff Success, Research, and Community

Artificial Intelligence

In 2025, UNF launched its AI Strategic Plan built on four pillars: AI for Academic Excellence, AI for Research Excellence, AI for Operational Excellence, and AI for Community Excellence. Artificial Intelligence (AI) is revolutionizing the UNF’s ability to innovate, operate efficiently, and personalize the campus experience. ITS will play a critical role in supporting the AI Strategic Plan across all aspects of UNF, with a particular focus on achieving operational excellence using AI. By embedding AI-driven solutions into its academic, research, and operational framework, UNF seeks to unlock new opportunities for student success and institutional growth. AI will power advanced analytics, automate repetitive processes, and support intelligent systems for teaching, advising, and administration. ITS will leverage AI to optimize decision-making, streamline operations, enrich research capabilities, and ensure the university remains at the forefront of innovation and efficiency.

UNF Strategic Plan Alignment – Student Success, Research, Community, Faculty and Staff Success

Information Technology Service Management (ITSM)

As a customer-focused organization, service management is one of the most outwardly facing components, working to continually improve the organization by providing effective and efficient customer support to the UNF community. Service management involves the ongoing process of designing and training in technical knowledge to deliver the management of IT services to customers. ITS will develop a service management strategy/roadmap, fully roll out the ServiceNow platform, establish communication strategies, develop KPIs, implement asset management, incorporate project/change management into ServiceNow, and evaluate CMDB to optimize service management within the organization.

UNF Strategic Plan Alignment – Student Success, Research, Community, Faculty and Staff Success

ITS Branding and Campus Engagement

Information Technology Services (ITS) at the University of North Florida (UNF) is a well-established division that has significantly enhanced its role on campus through high-profile implementation projects. Building on this increased awareness, ITS aims to become a reliable resource for all campus constituencies. To achieve this, ITS is integrating Change Management and a continuous improvement framework into its business practices. UNF ITS will continue to define how it will differentiate itself from peer institutions and redefine itself moving forward. In the coming year, ITS will actively communicate its value to the university and create interactive opportunities to engage with campus customers.

UNF Strategic Plan Alignment – Faculty and Staff Success and Student Success