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Information Technology Services

Adobe Licensing & Products

Adobe Creative Cloud logoAdobe Creative Cloud Remote Access

Adobe offers a 7-day free trial, or $19.99/month option that can be purchased using the "Students & Teachers" discount directly on Adobe's website.

On Campus Access for Faculty/Staff

Faculty/staff who use Adobe Acrobat Pro, Photoshop, Illustrator, InDesign, Lightroom, Adobe Premiere Pro, or Experience Design are able to have the newest version installed by submitting an ITS-Request. If you have already worked with ITS to obtain a license and updated version of software, no further action is required.

Instructions on how to sign in and install Creative Cloud.

  • Are licenses available now for those that we know need the products?

    Yes. Request licenses and perform the installs of the new programs as needed to suit the needs of those that rely on these products day-to-day.

  • Who assigns the licenses?

    Licenses can be assigned by Adobe Creative Cloud Portal admins. Submit a ticket for licenses (or groups of licenses).

  • How are licenses allocated?

    Each Faculty and Staff member must request a license to be assigned. The costs associated with the Adobe agreement are budgeted for and funded by ITS. Tech staff can also request a license on an end user (or group of end user's behalf).

  • How are licenses managed?

    Adobe provides a portal to manage license assignments. License management documentation is in the ITS KB.

  • How is the software installed?

    The intent is to provide end users with the software via self-service through existing management tools (Altiris and Casper). In addition, Adobe provides a desktop client that allows end users to add/remove software based on their allocated license. This helps in a few ways:

    1. Smaller installation footprint. Users can install only what they need versus acquiring the entire software suite and its associated disk space requirements.
    2. Reduced software maintenance. Following the logic of installing only what is needed – there will be less to patch/maintain.
    3. Self-Service is more efficient. End users can acquire the software on their own (thru the desktop client) without administrative credentials.

    Instructions on how to sign in and install Creative Cloud.

  • How will users authenticate to use the software?

    Each user must have a license allocated. Once a license has been assigned and the software has been installed – the user must sign in to authenticate. Authentication is done with the user’s UNF email address, N# and UNF password.

  • Will older versions be affected?

    Yes. The new license model introduces the use of Adobe’s cloud products. These are Adobe Acrobat Pro Document Cloud (DC) and Adobe Creative Cloud (CC). All old installations were using a site-wide volume license key which is no longer supported in our agreement with Adobe. When the new versions of DC or CC are installed, older versions will be removed.

  • What about Acrobat Pro 11? Is it still a valid version?

    Support for Acrobat Pro 11 ended in November 2017. It is recommended that existing Acrobat Pro 11 installs are converted to DC. After November 2017 there are no more updates (security or feature fixes) provided for this product.