Student Complaints and Appeals

Occasionally students will face a challenge or concern that requires assistance from one or more campus offices. This website was created to assist students with finding the right people and procedures to get their questions answered and their concerns resolved.

At UNF, students are our first priority. They are also vital partners in ensuring the effectiveness of our institution and its learning environments. Students are strongly encouraged to pursue an informal resolution to matters of concern prior to entering the formal process; such efforts are more likely to result in a timely conclusion. Students are also strongly encouraged to begin their pursuit of an informal resolution by having a face-to-face meeting with the faculty member, supervisor, or other person in the area where the concern has arisen. Academic colleges and other UNF administrative units may establish their own policies and procedures for addressing reported student concerns. In most cases, unless otherwise defined by university policy, this entails bringing the concern to the attention of the person or office where the concern arises. If dissatisfied with the response, the student may contact the appropriate area supervisor, director, department chair, or dean for resolution. If a concern cannot be resolved through informal means, a student may file a formal written complaint in accordance with university procedures.

The University of North Florida considers student concerns filed using the following university procedures to be formal written student complaints Procedures for resolution vary based upon the nature of the complaint.