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Mission Statement

The Office of the Student Ombuds provides all UNF students with a safe, confidential place to bring questions and concerns about University rules, policies, or procedures. The Ombuds assists students by considering all sides of an issue in an impartial and objective way, and then advises on how to best resolve the problems.

The UNF Ombuds Office operates in accordance with the International Ombudsman Association rules and guidelines. It provides an independent, neutral, confidential and impartial environment for students to raise issues and learn what alternatives are available for addressing them.

The Student Ombuds Office is:

Confidential

All concerns or information brought to the Ombuds' Office will not be shared with anyone else unless granted permission to do so OR otherwise required by law.
Note: The Ombuds is a "Responsible Employee" per the UNF Sexual Misconduct Regulation 1.0050R and therefore must report Title IX violations (sexually related crimes).
Note: The Ombuds is also a "Campus Security Authority" and must report Clery associated crimes to UPD per the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act. 

Note: The Ombuds is mandated to report instances of Child Abuse and Neglect.
Note: The Ombuds may break confidentiality if deem necessary to ensure safety when there is a threat of harm to self or others.

Impartial

The Office of the Student Ombuds does not advocate for the student or the University. We consider the interests and concerns of all parties involved with the aim of achieving fair and equitable solutions.

Independent

The Office of the Student Ombuds operates independently of administrative authorities.

Informal

The power of the Office of the Student Ombuds rests in our ability to persuade. We informally investigate student concerns without issuing judgments or decisions. We do not arbitrate, adjudicate, or participate in any internal or external formal process (including legal processes).