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ITS

The mission of ITS is to acquire, implement and support information technology that enhances the educational, research, service, and administrative activities of students, faculty, and staff.

 
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Office 365 Migration 

On Sunday, July 29, all staff and most faculty were migrated to Office 365. The faculty who did not move to Office 365 on July 29, will migrate the evening of Sept. 9. Review the First Day with Office 365 before accessing Outlook on your computer or laptop. . Experiences will be different, but please expect to take action the first time you access your email on your office computer, laptop or mobile device. 

Beginning July 30, you will have 50 gigabytes of email storage and if you access your account through the new myWings portal (click on the “Email” tile) or at https://portal.office.com, you will be able to download the Office applications on up to five personal computers or mobile devices. You’ll also have a business OneDrive, which provides you with five terabytes of file storage for University files and be able work in the cloud with Office apps. 

More information, frequently asked questions and instructions can be found on the ITS Office 365 page. Please contact the ITS Help Desk at helpdesk@unf.edu or 904-620-4357 (HELP) if you need technical assistance after the migration. 
Microsoft Office 365 text logo with apps

 

New UNF-Wireless Network

Information Technology Services began installing a new wireless network in June 2018. The new network, called “UNF-Wireless”, is a multi-year project that will ultimately triple the number of access points on campus, enable a faster connection and provide a better experience. Phase 1 began with Skinner-Jones Hall, on June 14, followed by the Housing areas that are occupied for summer B. Phase 1 will continue throughout the summer, with the aim to complete all remaining residence halls, John A. Delaney Student Union, and the Coggin College of Business before the fall term begins. View the planned conversion schedule or learn more about UNF’s wireless networks.


Software Updates & Reboot Policy 

Faculty/staff computers need to apply software updates and perform required reboots during established maintenance windows per the UNF Software Updates and Reboots policy. Update notifications will begin to be displayed on computers during the second week of each month. The next set of updates will show the week of August 6 and the automatic reboots will begin after 6 a.m. on Sunday, August 12.

If software update notifications are ignored and your computer is powered on, it will restart automatically during the maintenance window. If software update notifications are ignored, and your computer is turned off during the maintenance window, it will automatically restart about four-hours after you login. Warnings will be displayed so the user will have time to save their work. The "required restarts" could take place every Sunday, but will occur at least once a month depending when the vendor releases its software updates.

Learn the recommended actions faculty/staff should take and review the frequently asked questions. Faculty/staff also now have access to a self-service application already installed on UNF-managed Windows and Mac computers. The self-service application enables users to install programs without administrative rights and control when their computer will restart to apply software updates
screenshot of Software Changes Notifications that shows on a PC 

Remote Desktop Connection    

Remote Desktop Computer UNF faculty and staff who use Remote Desktop Connection to directly access work computers from outside the University network need to first connect to the Virtual Private Network using AnyConnect. Those who connect to RDS.unf.edu are unaffected. Any network traffic initiated from off campus to an on-campus workstation not using VPN no longer works by default. The new firewalls are high-performance security appliances that add many new features and capabilities to increase security to the campus community and provide greater flexibility to meet business/educational needs.

Student Technology Toolkit   

 Computer Toolkit

Students have one place to find everything they need to know about using UNF's technology resources; it is the online Student Technology Toolkit.   

ITS Requests are Easy!   

Need Help text with question mark

Students, faculty and staff can submit an Information Technology Services request within myWings or at help.unf.edu. The TeamDynamix tool, gives users status-tracking ability for easier monitoring of progress and resolution of requests. Visit the website to learn how to submit an online ITS request using the interface. In addition to online submissions, the ITS Help Desk may be contacted by phone, e-mail or in-person visit to request assistance.