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The mission of ITS is to acquire, implement and support information technology that enhances the educational, research, service, and administrative activities of students, faculty, and staff.


Homepage News

New UNF-Wireless Network 

Information Technology Services will begin installing a new wireless network mid-June 2018. The new network, called “UNF-Wireless”, is a multi-year project that will ultimately triple the number of access points on campus, enable a faster connection and provide a better experience. Phase 1 begins with Skinner-Jones Hall, which will be converted to the new network in the early morning of June 14. The Housing areas that will be occupied for summer B will be converted next, so these students will be able to enjoy the new network when they move in. Phase 1 will continue throughout the summer, with the aim to complete all remaining residence halls, John A. Delaney Student Union, and the Coggin College of Business before the fall term begins. View the planned conversion schedule or learn more about UNF’s wireless networks.
 conversion schedule

Office 365 Coming July 2018  

As mentioned in the spring technology update, the University is transitioning to Office 365 this summer. Faculty and staff will enjoy a number of enhancements and new functionality. E-mail and file storage (OneDrive) capacity will be increased substantially. While there will be no change in the appearance/functionality of the desktop client used on UNF computers and laptops, faculty may need to make some changes to their mobile email app to continue to read their UNF email after their account is migrated. The migration will start on July 29 for staff members and any faculty who wish to become an early adopter and opt-in. Faculty can contact the ITS Help Desk to opt-in or wait until the final migration is completed on Sept. 10 to begin using Office 365. Please check the ITS Office 365 page during the summer to review the latest information on preparing for the change. Questions may be directed to the ITS Help Desk at or 904-620-4357 (HELP).

Software Updates & Reboot Policy

Faculty/staff computers need to apply software updates and perform required reboots during established maintenance windows per the UNF Software Updates and Reboots policy. Update notifications will begin to be displayed on computers during the second week of each month. The next set of updates will show the week of June 11 and the automatic reboots will begin after 6 a.m. on Sunday, June 17.

If software update notifications are ignored and your computer is powered on, it will restart automatically during the maintenance window. If software update notifications are ignored, and your computer is turned off during the maintenance window, it will automatically restart about four-hours after you login. Warnings will be displayed so the user will have time to save their work. The "required restarts" could take place every Sunday, but will occur at least once a month depending when the vendor releases its software updates.

Learn the recommended actions faculty/staff should take and review the frequently asked questions. Faculty/staff also now have access to a self-service application already installed on UNF-managed Windows and Mac computers. The self-service application enables users to install programs without administrative rights and control when their computer will restart to apply software updates

Remote Desktop Connection  

Remote Desktop Computer UNF faculty and staff who use Remote Desktop Connection to directly access work computers from outside the University network need to first connect to the Virtual Private Network using AnyConnect. Those who connect to are unaffected. Any network traffic initiated from off campus to an on-campus workstation not using VPN no longer works by default. The new firewalls are high-performance security appliances that add many new features and capabilities to increase security to the campus community and provide greater flexibility to meet business/educational needs.

Student Technology Toolkit  

 Computer Toolkit

Students have one place to find everything they need to know about using UNF's technology resources; it is the online Student Technology Toolkit.   

ITS Requests are Easy! 

Need Help text with question mark

Students, faculty and staff can submit an Information Technology Services request within myWings or at The TeamDynamix tool, gives users status-tracking ability for easier monitoring of progress and resolution of requests. Visit the website to learn how to submit an online ITS request using the interface. In addition to online submissions, the ITS Help Desk may be contacted by phone, e-mail or in-person visit to request assistance.