Working Remotely Resources
Students, faculty and staff have access to a number of key resources that provide remote connection and collaboration. These resources will help make sure you are set up for success as you make the shift to working remotely.
Review a list of Corporate Resources for assistance with internet access.
Students who do not have a device to access online instruction should contact the Library Information Desk for assistance on checking out equipment if needed.
Two-factor Authentication is Here!
The University has transitioned to two-factor authentication. The purpose of two-factor authentication is to protect your UNF account and personal information. It adds a step to the login process and after entering your UNF ID and password, it requires you to validate your identity by responding to a prompt using a second factor, like a mobile device. If your UNF password is stolen, your personal information can be viewed or altered and the contents of email, OneDrive, Canvas and many other applications are exposed. Two-factor authentication makes it harder for hackers to gain access to your information. Students, faculty, staff, parents and alumni must use Duo to confirm their identity on all the University's single sign-on applications. Learn more on the two-factor authentication webpage and review the FAQs.
UNF Alerts Voice Calls Not Spam
All students, faculty, staff and parents are asked to please save (904) 620-4911 in your phone as "UNF Alerts" so that calls are not filtered out as spam by some providers.
New UNF-Wireless Network
Information Technology Services has completed Phase 2 of upgrading the wireless network on campus. Phase 3 is expected to begin in spring 2020. This upgrade significantly increases the reliability and speed associated with the wireless network and ensures that classrooms and other heavily populated areas have the appropriate number of access points to provide the necessary speed and capacity to support wireless devices. View this web page to see the ongoing progress. Housing students will want to view New Wireless Network Tips.
Student Technology Toolkit
Students have one place to find everything they need to know about using UNF's technology resources; it is the online Student Technology Toolkit.
ITS Requests are Easy!
Students, faculty and staff can submit an Information Technology Services request within myWings or at help.unf.edu. The TeamDynamix tool, gives users status-tracking ability for easier monitoring of progress and resolution of requests. Visit the website to learn how to submit an online ITS request using the interface. In addition to online submissions, the ITS Help Desk may be contacted by phone, e-mail or in-person visit to request assistance.