Voice Mail Application Changes
On Friday, Nov. 8, the University converted to a new voice messaging system. When you first log into IX Messaging, you will be prompted to enter a new password, record a new voice greeting if you wish and record a new personal greeting (usually your name). Read how to use the new voice mail application and other important information about the change by visiting the website.
Two-factor Authentication is Here!
The University has transitioned to two-factor authentication. The purpose of two-factor authentication is to protect your UNF account and personal information. It adds a step to the login process and after entering your UNF ID and password, it requires you to validate your identity by responding to a prompt using a second factor, like a mobile device. If your UNF password is stolen, your personal information can be viewed or altered and the contents of email, OneDrive, Canvas and many other applications are exposed. Two-factor authentication makes it harder for hackers to gain access to your information. Students, faculty, staff, parents and alumni must use Duo to confirm their identity on all the University's single sign-on applications. Learn more on the two-factor authentication webpage and review the FAQs.
Student Email Account Changes
In order to provide better collaboration with the Office 365 tools, students now have an email account in the same environment as faculty and staff. During the transition, students will have two UNF mailboxes, their old one that uses "Nemail@example.com" and a new one that uses "Nfirstname.lastname@example.org." As of May 7, email communication from University systems is only only delivered to the @unf.edu account. Students will select the "Email" tile in myWings to access their new email account.
If not done so already, students should log in to their Ospreys account by selecting the "Old Email" tile in myWings and activate automatic forwarding so any email still being sent to their Ospreys account is redirected to the new account. It is also recommended students turn on an "Automatic reply" notice that directs email senders to contact them at their new @unf.edu address. Both the UNF and Ospreys accounts will be active for a period of time to enable transition to the new Office 365 environment. Communication will be sent prior to the Ospreys account being deactivated. Additional information on the student email account changes.
New UNF-Wireless Network
Information Technology Services is beginning Phase 2 of upgrading the wireless network on campus. This upgrade significantly increases the reliability and speed associated with the wireless network and ensures that classrooms and other heavily populated areas have the appropriate number of access points to provide the necessary speed and capacity to support wireless devices. View this web page to see the ongoing progress. Housing students will want to view New Wireless Network Tips.
Student Technology Toolkit
Students have one place to find everything they need to know about using UNF's technology resources; it is the online Student Technology Toolkit.
ITS Requests are Easy!
Students, faculty and staff can submit an Information Technology Services request within myWings or at help.unf.edu. The TeamDynamix tool, gives users status-tracking ability for easier monitoring of progress and resolution of requests. Visit the website to learn how to submit an online ITS request using the interface. In addition to online submissions, the ITS Help Desk may be contacted by phone, e-mail or in-person visit to request assistance.