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The mission of ITS is to acquire, implement and support information technology that enhances the educational, research, service, and administrative activities of students, faculty, and staff.
The mission of ITS is to acquire, implement and support information technology that enhances the educational, research, service, and administrative activities of students, faculty, and staff.

Homepage News

Cyber Security Month October 2019

National Cybersecurity Awareness Month

In recognition of National Cybersecurity Awareness Month, Information Technology Services encourages the campus community to take advantage of a variety of resources and events during October to better understand cybersecurity and steps to take for protection, both for yourself and the University.

Save the date: 
UNF ITS Security Team Webinar Workshop 
'How UNF is Protecting You Today'
Wednesday, October 30, 1:30-2:30 p.m.
Hicks Hall, Building 53, Room 1430
Attend online or in person


Tip of the Week: Use different passwords for different accounts. That way, if one account is compromised, at least the others won’t be at risk. Visit the NCSAM website for more information.

Two Factor October 23

Two-factor Authentication Begins Oct. 23

The University is transitioning to two-factor authentication. The purpose of two-factor authentication is to protect your UNF account and personal information. It adds a step to the login process and after entering your UNF ID and password, it requires you to validate your identity by responding to a prompt using a second factor, like a mobile device. If your UNF password is stolen, your personal information can be viewed or altered and the contents of email, OneDrive, Canvas and many other applications are exposed. Two-factor authentication makes it harder for hackers to gain access to your information. On Oct. 23, students, faculty, staff, parents and alumni will begin to use the Duo to confirm their identity on all the University’s single sign-on applications. Learn more on the two-factor authentication webpage and review the FAQs



Email logo on homepage

Student Email Account Changes

In order to provide better collaboration with the Office 365 tools, students now have an email account in the same environment as faculty and staff. During the transition, students will have two UNF mailboxes, their old one that uses "" and a new one that uses "" As of May 7, email communication from University systems is only only delivered to the account. Students will select the "Email" tile in myWings to access their new email account.

If not done so already, students should log in to their Ospreys account by selecting the "Old Email" tile in myWings and activate automatic forwarding so any email still being sent to their Ospreys account is redirected to the new account. It is also recommended students turn on an "Automatic reply" notice that directs email senders to contact them at their new address. Both the UNF and Ospreys accounts will be active for a period of time to enable transition to the new Office 365 environment. Communication will be sent prior to the Ospreys account being deactivated. Additional information on the student email account changes.

New UNF-Wireless Network 

Information Technology Services is beginning Phase 2 of upgrading the wireless network on campus. This upgrade significantly increases the reliability and speed associated with the wireless network and ensures that classrooms and other heavily populated areas have the appropriate number of access points to provide the necessary speed and capacity to support wireless devices. View this web page to see the ongoing progress. Housing students will want to view New Wireless Network Tips.

Student Technology Toolkit

 Computer Toolkit

Students have one place to find everything they need to know about using UNF's technology resources; it is the online Student Technology Toolkit.   

ITS Requests are Easy!

Need Help text with question mark

Students, faculty and staff can submit an Information Technology Services request within myWings or at The TeamDynamix tool, gives users status-tracking ability for easier monitoring of progress and resolution of requests. Visit the website to learn how to submit an online ITS request using the interface. In addition to online submissions, the ITS Help Desk may be contacted by phone, e-mail or in-person visit to request assistance.