Frequently Asked Questions

If you believe you are being charged the incorrect tuition rate, please verify that your residency status is correct. If it is incorrect and you are a new student, contact the Admissions Office at (904) 620-5555 for assistance. If you are a returning student and believe you are eligible to be considered a Florida resident, you need to contact the Records and Registration Office via One Stop at (904) 620-5555 and provide documentation. Documentation needs to be submitted before the start of the semester to have your application for residency change reviewed (submission of documentation is not a guarantee of approval).

If you are assessed for a class that you do not believe you've registered for, contact the Records and Registration Office at (904) 620-5555.

Our current tuition and fees rates can be found in the current schedule publication and/or on the website. Your tuition rate is based on your residency status which is determined by where you are currently living and the length of time at the residence.

If you have questions on residency, please go to our Residency Reclassification Webpage or contact the Admissions Office at (904) 620-5555 for further assistance.

The Student Financial Services Office primary means of communication with students is e-mail. You will receive e-mail notifications if you have a balance due, if you are receiving a refund and other miscellaneous notifications.

If the Student Financial Services Office needs to contact students via regular mail (returned check, pre-collect letter, paper refund), mail will be sent to the mailing address on record. It is the student's responsibility to ensure their address is correct. Addresses can be updated via myWings under the personal information section or in person at One-Stop Student Services.

A 1098T is a tax form that is available on myWings to students and may assist in determining if they are eligible to claim a credit on their tax returns. UNF reports the amount you paid from any and all sources (financial aid, third party, yourself) and any grants, scholarships, third party sponsor received during the calendar year. The amounts on the form do not necessarily reflect the amount you paid out of pocket; you should save your receipts to accurately report that figure to the IRS. To view/print your 1098T, go to the 'tax information' link on the student tab. Please note that most students register for the spring term in the previous calendar year. The form identifies qualified tuition and fees (based on registration) that occurred during the calendar year and then all payments made in the calendar year; so the amounts may not match with the terms.  

UNF staff cannot provide you with tax advice; please contact a tax professional or IRS regarding the form.

To obtain more information on the tax credits, visit publication 970 on the IRS website or go to our website.

Students can pay in several different ways. You can pay online with e-check or credit/debit card; there is no convenience fee for paying via e-check. Debit and credit card payments are assessed a non-refundable convenience fee of 2.85 percent for domestic and 4.25 percent for international credit cards, based on the amount charged. 

The office does not accept cash payments. Checks, money orders and cashier's checks can be placed in the drop box located outside the building to the left of the main doors.  Be sure to include your student ID on the front of the check for proper posting to your account.

We do not accept international checks.

For your convenience, we have an online payment system that you can pay via check with no convenience fee 24/7 and the payment will post to your student account immediately. This is the preferred method to ensure your payment is received on time.

To mail in a check payment, write your student ID, phone number and the check holder's driver's license number on the face of the check. Make the check payable to UNF and mail to:

UNF Controller's Office

1 UNF Drive, Hicks Hall

Jacksonville, FL 32224-2645

Please note we do not acknowledge postmarks. Payment must be received in our office by the deadline to be considered on time.

We also have a drop box in which you can place your payment. Please make sure you complete the envelope and include your student ID and a phone number so we can contact you if there is any problem.

Yes. The amount wired should not exceed the balance due to the University on a student's account. Wires sent must be on a per semester basis, as we are not able to hold these funds for longer than one term.This balance includes tuition and fees, room and board and health insurance. Amounts for personal expenses should be wired directly to the student's local bank account.

Funds in excess of the outstanding balance will be returned to the sender.

On the wire description please include:

• Student's name,
• Student's ID number (N#),
• Semester
• Description: "tuition payment," "balance on account," "Fall Housing," "Spring ELP," etc.

If this information is not included the monies will be returned to the sender. Without this information it is difficult to determine the correct student to credit.

Please allow sufficient time for your bank to process and submit your wire transfer so that it will be posted to your student account in a timely manner. Funds coming from outside the United States can take several (1-2) weeks. To avoid late fees, we recommend that students (especially international students) wire funds well before the payment deadline.

If your check is returned so that payment was not received by the deadline, you will be assessed a $100 late payment fee in addition to any service fees. Returned check service fees are assessed pursuant to Florida Statute 832.07 (1).

Sometimes e-checks are not processed because of an invalid bank account number was entered. Your student account will be debited for the amount of the e-check returned; you will receive a return notice and need to resubmit payment.There is no service fee for a returned e-check due to an invalid account number (unless it is the third or more time). If payment is not received by the tuition deadline, a $100 late payment fee will be assessed. Notifications for returned e-checks are sent to your UNF e-mail. If UNF receives notification of the return after the payment deadline, you need to make restitution immediately (within 24 hours). Students are not purged from classes if a check/echeck is returned.

Yes.

There is a one-third payment plan. Enrollment consists of completing and signing the application, paying one-third of the tuition due (after financial aid is deducted) plus a $15 non-refundable enrollment fee. The second payment is due within 30 days and the final payment is due within 60 days to avoid a $100 late payment fee. Print/view the terms for the exact due dates for the remaining payments.

The plan is available for tuition, housing, meals and parking (after financial aid) and does not include any other miscellaneous charges.

Students can enroll online via myWings (no enrollment form to sign). Click on "My Bill" and then click " Payment Plans" (left-hand side menu). The terms, amounts of the plan, and the remaining payment due dates will be displayed and the system will automatically calculate the minimum amount due. Please note:  Your bank or credit card statement will reflect 2 payments--1 for the $15 installment fee and 1 for the initial tuition payment.

A repeat surcharge is assessed if you are taking the same course for the third (or more) time.The fee is not petition-able. This is an additional cost above the standard tuition rate.Students with a surcharge are paying the out-of-state cost for the course.

Please note that federal Title IV aid (Pell, SEOG, loans) cannot pay any penalty fees.

An excess hours surcharge is assessed to students for excess attempted hours (i.e., courses completed, failed, withdrawn). Students will be charged a fee equal to 100 percent of the tuition rate for each credit hour in excess of 110 percent of the number of credit hours required for the undergraduate degree. Most of the degree programs at UNF require 120 hours, so students who attempt 132 or more semester hours will be subject to the surcharge.

This law was established by the Florida Legislature (Florida Statute 1009.286) and applies to students entering a state university or community college for the first time in the 2009-2010 academic year and thereafter.

Please note that federal Title IV aid (Pell, SEOG, loans)  cannot  pay any penalty fees.

A late payment fee is assessed if you have a balance on your account that is not covered by pending aid or deferment. You will be assessed a late payment fee for any of the following:

• If you pay your tuition after the payment deadline
• Your account balance is greater than $150.00
• If you paid tuition with a check or e-check and it was returned unpaid, and restitution is not made by the payment deadline
• If your aid expires and you have an unpaid balance on your account
• If you do not make all of the payments in a payment plan by the published due dates
• Your third party sponsor has not remitted payment in a timely manner
• If you incur additional charges, aid is reduced, or any other reason a balance is created on your account

Please note that federal Title IV aid (Pell, SEOG, loans)  cannot  pay any penalty fees.

It is the student's responsibility to go to their myWings account (we recommend at least once a week, every day during the add/drop period). If you do, you will notice any changes made to your account. This way you will be able to address and resolve any concerns in a timely manner.

Students should be checking their UNF e-mail account (be sure you do not forward it to another type of e-mail - gmail, yahoo, AOL, etc.) for any important notifications

Students who register after the semester begins are assessed a $100 late registration fee. You must register prior to the first day of classes to not be considered late registered.

Please note that federal Title IV aid (Pell, SEOG, loans) cannot pay any penalty fees.

Students who were purged (dropped) for non-payment and re-instate into their courses are assessed both a re-registration fee and a late payment fee which are $100 each.

Please note that federal Title IV aid (Pell, SEOG, loans)  cannot  pay any penalty fees.

Some of the types of federal financial aid are: Pell, student loans, SEOG and SMART grant. Bright Futures is not federal aid. Federal financial aid is money backed or authorized by the federal government and there are regulations for federal aid designed to protect students. 

Federal aid cannot be used to pay miscellaneous charges unless the student has authorized it. Please note that federal Title IV aid (Pell, SEOG, loans) cannot pay any penalty fees even if the student authorizes aid to pay miscellaneous charges.

 Federal aid cannot pay a prior year debt (aid year begins in the fall and ends with the summer term). For example if you have a balance from summer your fall aid will not pay that balance unless you've signed an authorization form, the charges are not penalty fees and the amount is less than $200.

All aid is posted as estimated by the Financial Aid Office. It could be you did not turn in your forms early enough for them to be processed to determine for what, if any, aid you are eligible. You may have been offered loans and did not accept them.

After 6-7 weeks, if your aid has not been disbursed, financial aid will expire (be removed) from your account and no longer defers your tuition; you have requirements that need to be satisfied before your aid will disburse. Please review your financial aid awards section on myWings.

Financial aid begins disbursing aid the third week of the semester. After financial aid has posted to your account creating a credit balance, the Student Financial Services Office will begin the refund process, which takes three or more business days before the funds are directly deposited into your bank account.

It is University Policy for (all) students to enroll in direct deposit.

You must enroll online via myWings - click on the student tab, then "My Bill" and then "Sign up for Direct Deposit Refunds" (bottom). Direct deposit is a faster and safer way to receive your refund.

If you have not enrolled in direct deposit, your refund will be delayed.

There could be several reasons:

• All of your aid has not been disbursed to your account yet. Aid frequently pays (disburses) to your account at different times
• Some of your deferments is a third party sponsor that has not yet paid
• You are looking at the amount of your award for the full year, not the term
• Your award is based on you taking for more hours than for which you actually registered

There could be several reasons:

• Your SSN with Florida Prepaid does not match what UNF has in our system
• If your Florida Prepaid account is delinquent or you need to complete a survey (students receive e-mails from the Student Financial Services Office on this) prepaid will not pay your account
• Florida Prepaid updates their files once/week. After the survey is complete or your account is removed from the delinquency status, the following week's update from prepaid will reflect the change in status and then it will post on your myWings account as "estimated financial aid"
• If you've recently registered it may take a few days for the system to update and reflect Florida Prepaid as a deferment
• You've opted out for the semester
• We post the payment to your account after payment is received from Florida Prepaid.Please note that sometimes Prepaid notifies us after we bill (generally second week of the semester) that they will not pay your account.If this happens, please contact Florida Prepaid at 1-800-552-4723.

Bright Futures is initially estimated based on enrollment of 15 hours. Your award will be adjusted to reflect the actual number of hours for which you've registered. If you have the academic award, Bright Futures will pay $207.73 per credit hour. If you have the Medallion award, Bright Futures will pay $155.79 per credit hour. Please refer to the Student Financial Services Office website.

NOTE: If you've added or dropped a class today, the amount estimated will not adjust until overnight.

Please note: Bright Futures does not normally pay if you are registered for less than 6 hours.

A financial hold means that you have a balance due to the University. There are four types of Student Financial Services Office financial holds:

• FH - Is a current term balance that is not covered by estimated aid or deferments
• FM - Is for current term miscellaneous charges that cannot be paid with estimated aid and you have not authorized the university to pay them with your financial aid
• FP - Is all prior term debt owed to the university
• FT - Is placed on any student account with a past-due balance and will withhold the release of a transcript for any amount due

Additionally, if your account has been sent to a collection agency and has not been paid, you will have a "CO" hold, indicating your account is placed with a collection agency.

There are other financial holds from other departments that may be on your account. Please contact the department responsible for the hold.

• A no check hold is placed on a student's account if a check payment was returned unpaid by his or her bank. The student will not be able to make payments with a personal check for one year. The student may pay by  money order, certified or cashier's check or online via credit/debit card.

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Maybe.  It depends on the reason for the debt.. A repayment plan can be done if you have a tuition, fee, housing, meal and parking balances due on your account but not for other charges.  In addition, we do not offer a repayment plan if the amount owed is less than $400, if you defaulted on a payment plan, or owe money to Bright Futures when you withdrew from a course.

To register for the upcoming semester, a student would need to pay at least one-third their balance due (plus all non-tuition charges in full) and agree to pay the remaining one-half over the next two (2) months.

A student must enter a repayment plan with the Student Financial Services Office before the account is sent to a collection agency. A repayment plan will not allow you to register, however it will keep your account from being sent to a collection agency (and the accompanying collection charges). Contact the Student Financial Services Office to determine if you are eligible to enroll. Like a payment plan, enrolling in a repayment plan requires the first payment and the $15 enrollment fee. After making the first payment, contact the Student Financial Services Office and they will complete the repayment plan form. You will receive an email on how you accept the terms of the repayment plan and then Student Financial Services will give a final approval. Per the terms of the repayment plan, you must make the payments as agreed upon or you may be sent to collections. If your account has not been assessed a $100 late fee, one will be assessed at this time.

Students must submit a fee petition online via myWings. Go to the student tab, student self service, online forms, student fee petition. If needed, additional documentation may be attached. Students will receive an email confirmation that their petition has been successfully submitted and students can view the status of their petition on myWings as well. The fee committee reviews the petitions each week and at peak times it may take a couple of weeks before the committee reviews your petition. Once a decision is made, their decision is sent to the student via e-mail. If you are petitioning a fee on your account, the hold is not lifted until paid; holds are not lifted because a petition has been filed. For more information on the process, what fees are petitionable and what fees are not petitionable, and deadlines to submit petitions, please refer to the Fee Refunds and Petitions section under Policies and Procedures on the Student Financial Services home page.

All decisions by the fee committee are final.