Frequently Asked Questions (FAQ)

Questions

• Do I have to pay for parking when attending a UNF campus tour?
  No. You will receive an email and text message prior to your tour with directions on how to obtain your parking pass. If there are any questions, the staff at the check-in desk in the Welcome Center (Building 10, Suite 1500) will gladly assist.
• What should I expect from a UNF campus tour?
  You will go on a two-hour outdoor walking tour of campus led by a member of the Swoop Squad (student tour guides).
• How do I prepare for my UNF campus tour?
  • Wear comfortable shoes for your walking tour.
  • Prepare for Florida's unpredictable weather (sunscreen, umbrella, etc.).
  • Check-in 15-20 minutes before your tour is scheduled to begin.
  • If this is your first time visiting campus, you can review directions by clicking on the Directions tab above. 
• How do I cancel or change my UNF campus tour reservation?
  To avoid having to fill out a new reservation completely, select the edit/cancel your reservation on any of the emails you received confirming your reservation. This will automatically pull up your account and allow you to edit, update, and/or cancel your existing reservation. We highly recommend this option as it will limit multiple reservations in our system.
• If it is raining, will the tour be cancelled?

  Tours will happen in rain or shine, and while we offer ponchos as accommodations to rain, we recommend being prepared for these conditions. In the event of a national weather emergency where the University shuts down or cancels outdoor activities, tours will also be cancelled.

• Can I meet with an Admissions representative?
  If your tour has an Admissions Coordinator on site, you may bring any questions to them – no appointment necessary!
• Can we go inside a residence hall while on a campus tour?
  Separate registration for the housing showroom tour is available on select dates and times. Please check the tour reservation site for dates and times available to visit the housing showroom.
• I am registered for a waitlist. Will I receive a confirmation email if there are any openings?
  Yes, you will automatically receive an emailed confirmation of your tour registration in the event you are moved from the waitlist onto the tour.
• A tour shows up as available but I am unable to successfully register. Is something wrong?
  Our tours have limited capacity and there may only be space for one more person on this tour which can prevent you from registering with an accompanying guest.
• I can only visit on a specific date and time and your tours are full or the Welcome Center is closed. Am I allowed to visit your campus on my own?

  Yes! The campus is publicly open with free parking on the weekends unless noted otherwise. Our office hours are Monday through Friday 8am-5pm and we are happy to provide information on our self-guided tours during this time. Our self-guided platform is also available on our website to explore!

• Do you offer golf carts as a special accommodation?

  No, we do not currently offer golf cart tours. We do have a wheelchair and walker as options for special accommodations. For other special accommodations for your visit, please contact the Student Accessibility Center by email at sac@unf.edu or by phone at 904-620-2769.