Experiential Learning in ITS
Throughout their internship, students engage in various role-based responsibilities that provide hands-on experience in their respective areas. Their work will be aligned with real-world responsibilities and will include tasks specific to their role placement.
Example Role-Based Responsibilities
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Help Desk Technical Assistant
- Resolve first-level support tickets
- Provide customer and directory services
- Assist with photo ID capture and technical documentation
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Security Operations Center Analyst
- Monitor SEIM systems for security alerts
- Participate in incident response and recovery
- Document and escalate security incidents
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Systems Analyst Intern
- Provide application support and troubleshoot technical issues
- Monitor application performance and user activity
- Assist in development, testing, and deployment of system updates
- Create or update documentation for configuration, integration, and business workflows
- Participate in upgrade planning and user acceptance testing (UAT)
- Support data integrations, reporting, and SQL-based queries
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Data Analyst Intern
- Develop ETL/ELT pipelines and machine learning models
- Manage SQL data and integration tasks
- Document workflows in tools like DataCookbook
- Assist with institutional reporting and data quality reviews
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Network Engineering Intern
- Organize and label network closets and infrastructure components
- Assist with network configurations and equipment installations
- Respond to alert events and help resolve network-related incidents
- Complete technical support tickets related to networking issues
- Support hardware inventory tracking and physical asset management
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Systems Engineering Intern
- Create and support AI-driven tools such as Mark AI Tutor and OzzyBot
- Write automation scripts for enterprise systems, including All Faculty provisioning, OneDrive, and M365
- Assist with software installation procedures and system environment setup
- Participate in system integration, automation, and performance optimization projects
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Project Management Intern
- Enter and update records in ServiceNow (SNOW), particularly for CMDB and TAPP record retention
- Assist with planning and executing internal ITS events and communications
- Support meeting organization, scheduling, and documentation
- Contribute to the creation of ITS promotional materials and engagement models
- Help maintain operational logs and project documentation as needed
OUTCOMES
These tasks are designed to enhance their technical and professional skills, preparing them for future career opportunities. The level of challenge and ownership in these roles is significant, as students are expected to take initiative, solve problems, and contribute meaningfully to their teams. This responsibility helps them develop a sense of ownership and accountability for their work.
Reflection is an important part of our program. Students think about their experiences using the "What? So What? Now What?" method. This helps them understand what they did, why it matters, and what they can do next. By reflecting, students learn about their strengths and areas to improve, and plan for future growth.
Overall, this approach ensures students are ready, engaged, and always learning from their experiences. The mix of challenging tasks, taking ownership, and reflecting creates a dynamic learning environment that helps students grow personally and professionally.
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