Student Help and Support
If you have a question about navigating the course or how to use Canvas, start with the following resources:
- Use the Canvas Student Guides and these video tutorials for answers to common questions and step-by-step tutorials.
- This Canvas Help Resources video will show you how to use the Help button in the side menu.
- Review the Technical Support lines below.
If you still have questions after consulting these resources, please send me an email.
Help and Support Resources
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Accessibility and Accommodations
Canvas provides a user experience that is simple and intuitive. Special attention has been paid to making Canvas screen-readable. The Rich Content Editor encourages users to create accessible content pages through text formatting and paragraph styles. Canvas is designed to allow limited customization of colors and schemes to be accessible for all users.
Read the Accessibility Statement from Canvas to see how the learning management system (LMS) at the University of North Florida is committed to providing a system that is usable by everyone.
Students with disabilities who seek reasonable accommodations in the classroom or other aspects of performing their coursework may register with the Student Accessibility Center (SAC), located in Building 57, Room 1500. They can also be reached at SAC@unf.edu or
904-620-2769. SAC staff work to ensure that all students have equal access to educational opportunities at the University of North Florida. -
Academic and Student Support Services
- Student Academic Success Services (SASS) - SASS offers services to help you succeed in your academics and college routines such as course-specific tutoring and skills-based academic support. Visit their website to learn more. Note: Tutoring is offered for specific subjects and courses. To see if your course is supported, visit Does My Class Have Support? If you do not see your course listed, contact SASS to see what support might be available.
- Writing Center
- Distance Learning Student Resources
- Distance Learning Readiness Resources
- Counseling Center
- Military and Veterans Resource Center
- Ombuds
- One-Stop Student Services (Financial Aid, Student Records)
- Student Service Departments
- Student Health Services
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Student Health and Wellbeing
The UNF Counseling Center supports students who are having difficulties managing stress, adjusting to college, or who are experiencing difficult or overwhelming feelings. You can reach the UNF Counseling Center by calling
(904)-620-2602 during and after business hours for appointments or if someone you know is in crisis.The Counseling Center also facilitates the Mental Health and Wellness course, which gives you access to wellness resources for relaxation and self-care, coping with COVID stressors, art and group therapy sessions, and more. Follow the link to self-enroll and explore what's available.
The Victim Advocacy Program provides confidential crisis intervention services to anyone in the UNF community impacted by crime or victimization. Services offered range from emotional support to assistance in navigating the criminal justice system. The Victim Advocacy Program is located in Tom and Betty Petway Hall, Building 57, Room 2707. Students may contact the 24-hour Crisis Helpline at
(904) 620-1010. For more information visit the Victim Advocacy webpage. -
Library Support
The Thomas G. Carpenter Library provides you access to a wealth of resources, including electronic databases for research and traditional materials for checkout such as books, DVDs, and laptops. For more information on accessing library services and resources, visit the Library Homepage.
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Technical Support
Canvas
Use the Canvas Student Guides and the ITS Canvas Student Support page, both of which provide helpful tutorials and answers to frequently asked questions.
You can also contact Canvas via 24-hour Chat Support or by telephone (877-399-9102).
Zoom
If you need help with Zoom, consult the step-by-step tutorials:
- UNF Zoom Portal
- Getting Started with Zoom
- Joining Zoom Meetings
- Audio, Video, and Sharing in Zoom
- Troubleshooting Zoom
Online Proctoring
Honorlock
Honorlock support is available 24/7. If you encounter any issues, you may contact them via live chat, phone (844-243-2500), or email at support@honorlock.com.
LockDown Browser
If you encounter issues while using LockDown Browser, there's Live Chat Help that will connect you with an agent. You can also Submit a Help Ticket.
General Technical Support
Contact the UNF Help Desk.
- Telephone: 904-620-HELP (4357)
- Email: helpdesk@unf.edu
Visit the Technology for Students page for more information about free software and other tech resources at UNF.