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Workday Go-Live Support

What do I do if I need help with Workday?

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Consult Online Learning Resources

Job aids, demo videos and go-live resources are available to provide step-by-step guidance to help you resolve issues with the Workday processes.

Workday Help Articles Day 1 Checklist

Still Have Questions?
Try One of These:

Workday Support Line

UNF Workday Support Center staff are available to provide direct support. A team member can answer questions, direct you to a resource or walk you through select Workday processes. If necessary, your will issue can escalate for next-level support. Our Workday subject matter experts will evaluate and act upon these issues.

C-Techs & Ambassadors

UNF C-Tech staff and OspreyRising Ambassadors are available to provide direct support. Team members can answer questions, direct you to a resource, or assist you deskside.

Find your C-Tech Representative

Find your Ambassador

Submit a Help Request in ServiceNow

Search ServiceNow for UNF processes and policies as well as non-Workday-related info.

If you still have questions or need assistance, submit a UNF help ticket. Assistance will be on the way.

 Submit a Help Request

Support Labs

Support labs are available. Most general questions and how to complete basic tasks can be addressed.
If your inquiry requires more expertise, it will be escalated to our next-level support team. 

Support by Zoom

Zoom drop in available
July 15 - 19
10:00 a.m. - 12:00 p.m.

In Person Open Computer Labs

 July 15 - 9:00 - 11:00 a.m. ~ Library/Room 4301
July 16 - 3:00- 5:00 p.m. ~ Hicks Hall/Room 1410
July 17 - 9:00 - 11:00 a.m. ~ Library/Room 4301
July 18 - 3:00- 5:00 p.m. ~ Hicks Hall/Room 1410
July 19 - 9:00 - 11:00 a.m. ~ Library/Room 4301

Training & Coaching

Training is available pre and post-go-live and on-demand through Osprey Ascend in myWings.

In-person coaching is available through walk-up tabling support and drop-in labs.

Workday Training Catalog 

Workday Go-Live Support Timelines

Support Center

Start Date: 7-1-2024
End Date: 8-30-2024
calendar on desktop

Command Center

Start Date: 7-8-2024
End Date: 7-31-2024