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Information Technology Services' mission is to acquire, implement and support information technology that enhances the educational, research, service, and administrative activities of students, faculty, and staff.


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Software Updates & Reboot Policy

Beginning in April, faculty/staff computers will begin to apply software updates and perform required reboots during established maintenance windows per the UNF Software Updates and Reboots policy. Update notifications will begin to be displayed on computers the week of April 9 and the first automatic reboots will begin after 6 a.m. on Sunday, April 15.

If software update notifications are ignored and your computer is powered on, it will restart automatically during the maintenance window. If software update notifications are ignored, and your computer is turned off during the maintenance window, it will automatically restart about four-hours after you login. Warnings will be displayed so the user will have time to save their work. The "required restarts" could take place every Sunday, but will occur at least once a month depending when the vendor releases its software updates.

Learn the recommended actions faculty/staff should take and review the frequently asked questions. Additionally, the week of April 9, faculty/staff can begin using a self-service application already installed on UNF-managed Windows and Mac computers. The self-service application enables users to install programs without administrative rights and control when their computer will restart to apply software updates

Global Malware Outbreak: Use Caution Opening Links/Attachments

Ransomeware There has been a global outbreak of Ransomware, a type of malicious software that takes over a computer preventing access to any files until a sum of money is paid. Ransomware often infects a computer when the user opens an attachment or clicks on a link that leads to a fake website. The best defenses are to keep software up to date and practice these good cyber security behaviors: 
  • Be cautious when opening links or attachments in emails
  • Delete unexpected emails along with email from unknown senders
  • Restart University computers regularly to apply software patches
  • Ensure that personally owned computers are running the latest security patches and antivirus definitions

Remote Desktop Connection

Remote Desktop UNF faculty and staff who use Remote Desktop Connection to directly access work computers from outside the University network need to first connect to the Virtual Private Network using AnyConnect. Those who connect to are unaffected. Any network traffic initiated from off campus to an on-campus workstation not using VPN no longer works by default. The new firewalls are high-performance security appliances that add many new features and capabilities to increase security to the campus community and provide greater flexibility to meet business/educational needs. Check to see if the recent firewall upgrades affected your Remote Desktop Connection.

Student Technology Toolkit


Students have one place to find everything they need to know about using UNF's technology resources; it is the online Student Technology Toolkit.   

ITS Requests are Easy!

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Students, faculty and staff can submit an Information Technology Services request within myWings or at The TeamDynamix tool, gives users status-tracking ability for easier monitoring of progress and resolution of requests. Visit the website to learn how to submit an online ITS request using the interface. In addition to online submissions, the ITS Help Desk may be contacted by phone, e-mail or in-person visit to request assistance.