Welcome to The UNF Cashiers' Office FAQ
FAQ Sections:
General Information
Tuition Payment and Fees
Financial Aid, Refunds, and Third Party Payments
Financial Holds and Collections
Dropping Classes, Withdrawals, and Fee Petitions
Parking Permits and Fines
Housing
General Information
What are the hours of operation for the Cashier's Office?
The Cashier's Office is generally open Monday thru Thursday 8:30 am to 6 pm and Friday 8:30 am to 4 pm except during peak times and holidays.
During drop/add the Cashier's Office will be open Monday - Thursday until 6 pm and Friday until 5 pm. During school breaks the office closes at 5 pm Monday - Thursday, 4 pm on Friday.
Where is the Cashier's Office located?
At UNF Hall, Building 53, Suite 1100
How can I contact the Cashier's Office?
Our general email address for all student questions in reference to your student tuition account is cashier@unf.edu. During peak volume times, it is suggested to e-mail us. However, we may not be able to respond for 3-4 days due to the high volume.
Can I register after the payment deadline?
Registration will not be available after 5 pm on the last day of drop/add (which is also the deadline to pay). You will not be able to add or drop classes.
What is the difference between in-state and out-of-state tuition rates?
In-State tuition rates apply to those students who reside in Florida and have lived in the state for a certain length of time. Out of State tuition rates apply to those whose residence is outside of Florida. For further information, please contact the Admissions Office for assistance
I am being charged an incorrect tuition rate, how can that be corrected?
If you believe you are being charged the incorrect tuition rate, please check that your residency status is correct. If it is incorrect, contact the Admissions Office for assistance. If you are assessed for a class that you do not believe you've registered for, contact the Records and Registration Office. Please note that Registration/Petitions for residency classification changes of any kind, along with supporting documentation need to be submitted in time to be processed prior to registering.
How do I find what it would cost to take classes?
Our current tuition and fees rates can be found in the current schedule publication and/or on the website. Your tuition rate is based on your residency status which is determined where you are currently living and length of time at the residence.
If you have questions on which rate you qualify for, you will need to contact Admissions and Records and Registration for further assistance.
How can I get a copy of my class schedule and current bill?
The cashier's office can provide the student with a fee verification after the drop/add period. The volume of requests determines the time needed to process the request.
Can you talk to my parents about my bill?
Due to federal privacy issues (FERPA), we cannot discuss a student's account with anyone other than the student. The student can relay the information to the parent or we can call the parent in the presence of the student.
I have moved recently, what do I need to do to change my address ?
Contact Records and Registration for further information and procedures for updating your address at UNF. It is advisable to change your address information with UNF as soon as possible so that it doesn't delay information getting to you in a timely manner.
How does the Cashier's Office notify me regarding my account?
The Cashier's Office primary means of communication with students is e-mail. You will receive e-mail notifications if you have a balance due, if you are receiving a refund and other miscellaneous notifications.
If the Cashier's Office needs to contact students via regular mail (returned check, pre-collect letter, paper refund), mail will be sent to the mailing address on record. It is the student's responsibility to ensure their address is correct. Addresses can be updated via myWings under the personal information section or in person at One Stop Student Services.
What is the 1098T?
A 1098T is a tax form that is generated for students who may be eligible to claim a credit on their tax returns. UNF reports the amount we billed to you (based on your registration activity) and any grants received during the calendar year. The amounts on the form do not necessarily reflect the amount you paid; you should save your receipts to accurately report that figure to the IRS. You will not receive a 1098T if you have no amount billed or if your grants exceed the amount billed. All students receive their 1098T form on myWings. Go to tax notification and enter the tax year. Please note that most students register for the spring term in the previous calendar year. Also, UNF staff cannot provide you with tax advice; please contact a tax professional or IRS regarding the form.
To obtain more information on the tax credits, visit our website.
Tuition Payment and Fees
When is tuition due?
Payment for the term is due in the Cashier's Office by the close of business on the last day of drop/add. We do not honor postmarks. We check the drop box when we close the lobby. Any payments dropped in after the due date or received in the mail after the due date will be assessed a $100 late payment fee. Students may be purged from classes if payment is not received.
What type of payments do you accept?
You can pay with e-check or credit card online (MasterCard/Discover/American Express only). There is no convenience fee for paying via e-check. Credit card payments are assessed a non-refundable 2.3 percent convenience fee of the amount charged. You can pay in person with cash or check, or with a check in the mail or in our drop box. Student ID, phone number, and driver's license of the check holder need to be written on the check. We do not accept international checks.
Can payments be mailed in and, if so, where?
To mail in a check payment, write your student ID, phone number, and the check holder's driver's license number on the face of the check. Make the check payable to UNF and mail to:
UNF Cashier's Office; 1 UNF Dr. Building 53; Jacksonville, FL 32224-2645
Please note we do not acknowledge postmarks. Payment must be received in our office by the due date to be considered on time.
We also have a drop box in which you can place your payment. Please make sure you complete the envelope and include a phone number so we can contact you if there is any problem. Please do not put cash in the drop box; checks only.
Can I pay with an international check?
We do not accept international checks. Please make other arrangements to pay your account.
Do you take a postdated check?
We do not accept a postdated check. All checks are processed when received, regardless of the date of the check.
Can payments be accepted over the phone?
No. We do not take any payments over the phone.
Can I pay on the web?
You can pay with an e-check (no convenience fee) or credit card (MasterCard/Discover/American Express only) online. Credit card payments are assessed a non-refundable 2.3 percent convenience fee of the amount charged. Students should go to their account (view and pay bill) after making payment to ensure the payment is on their account.
The check I wrote was returned by the bank. Will you redeposit it?
We do not redeposit checks. If your check is returned, you will be sent a letter and assessed a service charge for the returned check (the amount varies based on the dollar amount of the check). All future payments made to the University must be by cash, money order or credit card.
What if the check I paid my tuition with is returned?
If your check is returned so that payment was not received by the due date, you will be assessed a $100 late payment fee in addition to any service fees.
Can someone else (parents or another relative) pay for my classes?
Yes they can, but you must inform them of the amount due. Due to federal laws, we cannot disclose that information to anyone other than the student. The student can come in person with them or sign them onto myWings to pay online.
Does UNF have a payment plan?
UNF offers a half and half payment plan each semester. Students must enroll by the tuition payment deadline (no exceptions). Enrollment consists of completing and signing the application, paying ½ the tuition due (after financial aid is deducted) + $15 nonrefundable enrollment fee. The second half is due within 60 days to avoid a $100 late payment fee.
I'm on a wait list-do I pay for the class now?
Only pay for those classes that you are currently registered for. If you are put into the wait-listed class, come to the Cashier's Office immediately to pay. If you decide you do not want to take the course you're on a wait-list for, drop it by the end of the drop/add period to avoid any liability.
I have been assessed a repeat surcharge-what is that?
A repeat surcharge is assessed if you are taking the same course for the third (or more) time. The fee is not petition-able. The current charge is $186.87/hour, which is an additional cost above the standard tuition rate. Students with a surcharge are paying the out-of-state cost for the course.
Why do I have a $100 late payment fee on my account?
A late payment fee is assessed if you have a balance on your account that is not covered by pending aid or deferment. You will be assessed a late payment fee for any of the following:
- If you pay your tuition after the deadline (5 pm on the last day of drop/add)
- If you paid tuition with a check and the check is returned unpaid
- If your aid expires
- If you do not make the second payment of the half and half plan or VA deferment
- If you incur additional charges, aid is reduced, or any other reason a balance is created on your account
I didn't know I had a balance and I did not receive an e-mail, why am I still assessed a late payment fee?
It is the student's responsibility to go to their myWings account (we recommend at least once a week). If you do, you will notice any changes made to your account. This way you will be able to address and resolve any concerns in a timely fashion.
Students should be checking their UNF e-mail account (be sure you do not forward it to another type of e-mail-yahoo, AOL, hotmail, etc) for any important notifications
Why do I have a late registration fee on my account?
Students who register after the semester begins are assessed a $100 late registration fee. You must register prior to the first day of classes to not be considered late registered.
Why do I have a reinstatement fee and late payment fee on my account?
Students who were purged for non-payment and re-instate into their courses are assessed both a reinstatement fee and a late payment fee which are $100 each
Financial Aid, Refunds, and Third Party Payments
What is federal financial aid?
Some of the types of federal aid are: Pell, student loans, SEOG, and SMART grant. Bright Futures is not federal aid. Federal financial aid is money backed or authorized by the federal government and there are particular rules for federal aid, designed to protect students. Federal aid cannot be used to pay miscellaneous charges unless the student has authorized it. Aid cannot pay a prior year debt (aid year begins in the fall and ends with the summer term). So if you have a balance from summer, your fall aid will not pay that balance, unless you've signed an authorization form and the amount is less than $200.
I'm expecting Financial Aid, but it doesn't show on my bill, why?
All aid is posted as pending by financial aid office. It could be you did not turn your forms in soon enough for them to be processed to determine what, if any, aid you are eligible for. You may have been offered loans and did not accept them.
I had a deferment for financial aid and it does not appear now, what happened?
At some point in the term, your aid expires if it has not been disbursed. Aid is pended to defer tuition, but if your paperwork is not complete, the aid expires and cannot be used to defer tuition. Your account will be placed on hold and you will not be able to register or receive grades until your bill is paid in full.
Can financial aid pay for my books?
Those students whose financial aid exceeds the charges on their student accounts are eligible for a book authorization. A list of eligible students and the amount they may charge is sent to the bookstore once a week, beginning about 3 weeks before the semester starts. If you have an authorization, you may go to the bookstore and charge your books to your account. Only the amount you actually charge will be posted to your account.
When are Financial Aid refunds available?
It is University Policy for (all) students to enroll in Direct Deposit. The University requires all students receiving institutional aid to enroll in Direct Deposit. You can enroll online via myWings—click on the student tab and the link entitled “direct deposit authorization for refunds”. Or you can obtain a form in the Cashier’s Office; you will need to submit a voided check with the form. You will receive an e-mail notification that the refund has been sent to your bank account. Generally the funds are in your bank account the next business day. Direct deposit is a faster and safer way to receive your refund.
If you have not enrolled in direct deposit, your refund will be delayed.
What's the best way to receive my refund?
The University of North Florida requires all students to receive their refunds via direct deposit. This is the safest and fastest way to receive your refund. Go to myWings and click on the "Direct Deposit Authorization for Refunds" link and enter your banking information.
I was expecting a larger refund, what happened?
There could be several reasons:
- All of your aid has not been disbursed to your account yet. Aid frequently pays (disburses) to your account at different times
- You are looking at the amount of your award for the full year, not the term
- Your award is based on you taking for more hours than you actually registered for
Why did I receive a refund, but still owe UNF money?
You may have charges assessed to your account that the federal government prohibits Universities from paying unless the student has authorized us to do so. Some examples of charges that cannot be paid without consent include the orientation fee, WOW, late payment and late registration fees, library fines, and meal plans. Students should complete a financial aid authorization form so that aid will pay these charges and the student is not placed on hold because of it. The form is available online at the Cashier's Office forms page (click on Financial aid form) or in the Cashier's Office.
Why did my aid pay next semester's charges?
Aid will pay any allowable charges on your account for the academic year (aid year begins in the fall and ends with the summer term). If your financial aid for one semester arrives after you've registered for a subsequent semester, you will not receive a refund until the allowable charges on your account are paid. Some charges are not paid by federal financial aid unless the student has authorized the university to pay those charges (meal plans, library fines, etc.).
Why isn't my Florida Prepaid appearing on my bill?
Florida Prepaid will show on your account as a "memo" amount because we have not billed them yet. We post the payment to your account after payment is received from Florida Prepaid. Please note that sometimes Prepaid notifies us after we bill (generally second week of the semester) that they will not pay your account. If this happens, please contact Florida Prepaid at (800) 552-4723
Will my Florida Prepaid adjust if I add or drop a course?
When you change your registration hours, your Florida Prepaid amount will not immediately adjust to the number of hours you are now registered for. It requires an overnight process that reviews your registered hours and compares against the number of hours remaining on your Prepaid plan. Until the overnight process is run, the Florida Prepaid amount showing on your account is incorrect.
What if I don't want UNF to bill Florida Prepaid this semester?
UNF bills Florida Prepaid automatically if you have sufficient hours left on your Florida Prepaid plan. If you prefer to not have Florida Prepaid billed for a particular semester, you must complete an opt-out form [doc] and return it to the Cashier's Office by the end of the drop/add week. The form is valid for one semester only and must be submitted for every term you do not want UNF to bill Florida Prepaid.
I have Bright Futures, but the amount I owe does not seem to be correct. What should I pay?
Bright Futures is initially estimated based on enrollment of 15 hours. Your award will be adjusted to reflect the actual number of hours for which you've registered. If you have the academic award, Bright Futures will pay $126 per credit hour. If you have the Medallion award, Bright Futures will pay $95 per credit hour. Please refer to the Cashier's Office website, "what to pay" to find the amount Bright Futures will pay if you are registered for 1-21 hours.
Please note: Bright Futures does not normally pay if you are registered for less than 6 hours.
I have Bright Futures, and withdrew from a class. Why do I owe money?
The state legislature has passed a law that requires students to refund to Bright Futures the amount received for course(s) which were dropped or withdrawn after the drop and add period. Before you withdraw from a course online, you will be notified that withdrawing from the course will cause you to repay the Bright Futures award for that course. Failure to repay the award will result in a loss of Bright Futures’ eligibility in future years.
I have a waiver paying my bill, but it does not appear on my account-why?
Waivers such as employee, state, senior or dual-enrolled generally do not get posted until after the drop/add period. Please review your account by the end of the second week of the semester to verify the waiver has been posted. Some waivers do not pay miscellaneous charges such as ID or lab fees or certain classes are not allowable with the waiver.
I have a sponsor paying my bill, what do I need to do?
You need to submit the authorization from the sponsor that indicates they will pay your bill. We need that to invoice them. You are responsible for your account if they do not pay in a timely manner.
I have tuition reimbursement from my employer-do you accept that?
No. Tuition reimbursement means your employer will pay after you complete courses. You will have to pay the University of North Florida by the due date and wait for reimbursement from your employer.
Financial Holds and Collections
I have a "Financial Hold" hold on my account, who do I contact for further information?
A financial hold means that you have a balance due to the University. Contact the Cashier's Office for more information.
What does a "No Check Hold" mean?
A no check hold is placed on a student's account if a check payment was returned unpaid by their bank. The student will not be able to make any future payments with a personal check. The student may pay by cash, money order, certified or cashier's check or online via credit card.
What does a "Stop pay/disputed credit card hold" mean?
This hold will prevent you from making credit card payments. If you disputed a payment made with a credit card for a valid debt, you will not be allowed to make future payments via credit card.
Can I register for classes if I have a "Financial Hold" hold on my account?
No. State and college policy states your account must be paid in full before you can register for another semester. Once paid, the hold is released in an overnight process. If you pay in the evening, the hold may not be released until the following evening. You should allow 2 business days for holds to be released. You will not be able to order transcripts or receive your diploma if you have a Financial Hold.
I just paid my bill, when will my hold be lifted so I can register?
Holds are removed in an overnight process, and payment needs to be made before the processes begin. If you pay by 6 pm, your hold should be lifted that evening. We do not manually remove holds.
I have financial aid coming in next semester, can I use that to have my hold lifted to register for next semester?
No. All debts must be paid in full before you can register. Aid is never guaranteed nor automatic, therefore the university requires all prior debts be paid in full before you can register.
Can I enroll in a repayment plan so I can register?
A repayment plan can be done if your financial aid was reduced for any reason. A student must enter a repayment plan with the Cashier's Office before they are sent to a collection agency. A repayment plan will not allow you to register, but will keep you out of collection (and the accompanying collection charges). If you enter a repayment plan, you must make the payments as agreed upon or you may be sent to collections. You will be assessed a service charge for the repayment plan and a late payment fee, if one has not already been assessed for that semester.
I've been sent to a collection agency-can I pay at the Cashier's Office?
You may pay at the Cashier's Office if you are paying in full (including the collection charge) and with certified funds (cash, money order, cashier's check).
I've been sent to a collection agency and can pay it now, but don't want to pay the additional collection charge. Can it be removed?
No, Students are sent several e-mails during the term before they are sent to a collection agency. When first sent to an agency, the agency sends out a pre-collect letter, giving the student 30 days to pay the University directly without incurring any additional charge. If the account is not paid within the 30 days, collection costs are added and the collection charge cannot be reversed.
I paid the collection agency in full, how can I have the hold lifted to register?
We will contact the collection agency, verify that you've paid in full and paid with certified funds. We may lift it temporarily to allow you to register but the hold will not be lifted permanently until we receive payment from the collection agency, which will be the middle of the following month after they receive your payment in full.
Dropping Classes, Withdrawals, and Fee Petitions
What is the difference between "dropping" a class and "withdrawing" from a class?
Students drop a class prior to the end of the drop/add period. Dropping a course relieves the student of financial liability for the course. After the drop/add period, the student may withdraw from a course (to avoid a poor grade) but is still liable for the cost of the course.
I dropped a class, how do I get a refund for that class?
If you dropped the course during the drop/add period, your refund will be processed automatically. We do not process any refunds for the semester until after the drop/add period has ended. If you withdraw after the drop/add period, you will not be refunded unless you withdraw from all classes. You must withdraw from all classes during the first four weeks of the term to receive a 25 percent refund.
If I withdraw from a class, can I still get a refund?
If that is the only class you are registered for and you withdraw by the end of the fourth week of classes, you will receive a 25 percent refund. If you are still registered for other classes, or drop after the end of the fourth week, you will not receive a refund.
Will I be responsible if I don't attend classes?
You are responsible and you need to complete the procedure for "correctly" dropping a course either online or in person within the drop/add period. Some professors will drop you from the class, but many do not. If you do not want to take a class, you should drop it by the end of drop/add week to avoid any liability. Registration ends at 5 pm on the last day of drop/add, so you must drop prior to that time.
Will I be purged if I do not pay?
You may not. If you decide to not attend, you should go online and drop your classes by the end of drop/add (5 pm on the last day of drop/add week) to avoid any liability.
I need to complete a "Fee Petition", what is the process?
Fee petitions are available online, in the Cashier's Office, and in the Controller's Office. The forms must be completed and attach any supporting documentation. A committee reviews the petitions each week and the decision is sent to the student via e-mail. If you are petitioning a fee on your account, the hold is not lifted until paid. Holds are not lifted because a petition has been filed.
All decisions by the fee committee are final.
Parking Permits and Fines
How can I buy a Parking permit?
Students can only purchase parking permits online via myWings. Under the student tab, click "Parking Account"
Can I use my financial aid for a parking permit?
No. Permits must be paid for at the time of issuance.
How can I pay for a parking ticket?
All parking fines must be paid online via myWings. Payment will not be accepted at the Cashier's Office.
Will financial aid pay my parking tickets?
No. Parking tickets are not on your student account so financial aid will not pay them. You must pay your tickets yourself.
Why do I have a parking ticket hold, but no tickets are on my account?
Parking tickets are not on your student account. Tickets that are not paid within 14 days of issuance will result in a parking ticket hold on the account. Students will not be able to register, receive transcripts or diploma until paid in full.
Housing
How can I pay for housing charges?
Housing charges can be paid the same way that tuition can be paid. See questions above related to tuition payments and fees.
Why is the Housing due date earlier than tuition due date?
Students pay early so the University knows who is planning to live on campus and who isn't. Paying early locks you in and secures your room.
I completed a housing pending worksheet, why am I still on hold?
There are many reasons a student may still be on hold after completing a pending worksheet. Please contact the housing office at (904) 620-4663 or visit their website at www.unfhousing.com. You may also have a balance due from some other type of charge that causes you to be on hold.
