Cashier Office Frequently Asked Questions

Expand All

General Information

What are the hours of operation for the Cashier's Office?

The Cashier's Office lobby is open Monday through Thursday 8:30 a.m. to 5 p.m. and Friday 8:30 a.m. to 4 p.m. We are closed when the University is closed.

During add/drop we will be open Monday – Thursday until 6 p.m. and Friday until 5 p.m.
Where is the Cashier’s Office located?

At Hicks Hall (bldg. 53), Room 1100.
How can I contact the Cashier’s Office?

Our general e-mail address for all student questions in reference to your student tuition account is cashier@unf.edu. You can also use our contact form. During peak volume times, it is suggested to e-mail us.However, we may not be able to respond for 3-4 days during peak times due to the high volume. Please include your student ID number in the e-mail so we can respond appropriately.
Can I make changes in my registration after the payment deadline?

Registration will not be available after 5 p.m. on the last day of add/drop. You will not be able to add or drop classes after that time. The deadline to pay is at a later date, but not the deadline to add or drop classes. If you withdraw from a class after the add/drop period, you are financially responsible for the class.
What is the difference between in-state and out-of-state tuition rates?

In-state tuition rates apply to those students who reside in Florida and have lived in the state for a certain length of time. Out-of-state tuition rates apply to those whose residence is outside of Florida. Out-of-state tuition has an in-state and out-of-state component. For further information, please contact the Admissions Office for assistance.
I am being charged an incorrect tuition rate, how can that be corrected?

If you believe you are being charged the incorrect tuition rate, please verify that your residency status is correct. If it is incorrect, contact the Admissions Office at (904) 620-5555 for assistance.If you are assessed for a class that you do not believe you’ve registered for, contact the Records and Registration Office at (904) 620-5555. Please note that Registration/Petitions for residency classification changes of any kind, along with supporting documentation, need to be submitted in time to be processed prior to registering.
How do I find what it would cost to take classes?

Our current tuition and fees rates can be found in the current schedule publication and/or on the website. Your tuition rate is based on your residency status which is determined by where you are currently living and the length of time at the residence.

If you have questions on residency, please contact the Admissions Office at (904) 620-5555 for further assistance.
How can I get a copy of my class schedule and current bill?

Students can view their statement on myWings that includes the class schedule. Under the Student tab, go to "View &Pay My Bill," click the eBills tab at the top of the page and then select the bill date from the drop down list. Statements are posted monthly.
I have moved recently, what do I need to do to change my address?

You can update your address on myWings under personal information or contact Records and Registration for further information and procedures for updating your address at UNF. It is advisable to change your address information with UNF as soon as possible so that you receive information in a timely manner.
How does the Cashier’s Office notify me regarding my account?

The Cashier’s Office primary means of communication with students is e-mail. You will receive e-mail notifications if you have a balance due, if you are receiving a refund and other miscellaneous notifications.

If the Cashier’s Office needs to contact students via regular mail (returned check, pre-collect letter, paper refund), mail will be sent to the mailing address on record.It is the student’s responsibility to ensure their address is correct. Addresses can be updated via myWings under the personal information section or in person at One Stop Student Services.
What is the 1098T?

A 1098T is a tax form that is available on myWings to students and may assist in determining if they are eligible to claim a credit on their tax returns. UNF reports the amount we billed to you (based on your registration activity) and any grants received during the calendar year. The amounts on the form do not necessarily reflect the amount you paid; you should save your receipts to accurately report that figure to the IRS. To view/print your 1098T, go to the 'tax information' link on the student tab. Please note that most students register for the spring term in the previous calendar year so that amount will not be reflected in Box 2.Also, UNF staff cannot provide you with tax advice; please contact a tax professional or IRS regarding the form.

To obtain more information on the tax credits, visit publication 970 on the IRS website or go to our website.

Tuition Payment and Fees

When is tuition due?

Payment for the term is due in the Cashier’s Office by the published deadline (please see the academic calendar for the deadline). We do not honor postmarks. The lobby and online payment system will be closed and the drop box will be emptied at that time. Any payments dropped in the drop box after the deadline or received in the mail after the deadline will be assessed a $100 late payment fee. Students may be purged from classes if payment is not received.
What type of payments do you accept?

You can pay with e-check or credit/debit card online (MasterCard, Discover, American Express only). There is no convenience fee for paying via e-check. Debit and credit card payments are assessed a 2.75 percent non-refundable convenience fee based on the amount charged (there is a minimum fee of $3). You can pay in person with cash or check or with a check in the mail or in our drop box. Student ID, phone number and driver’s license of the check holder need to be written on the check.We do not accept international checks.
Why do you not accept Visa as a form of payment?

While Visa is accepted in other venues on campus, it is not accepted as a form of payment for tuition. Visa has chosen not to participate in a percentage-based convenience fee program.
Can check payments be mailed in, and if so, where?

For your convenience, we have an online payment system that you can pay via check with no convenience fee 24/7 and the payment will post to your student account immediately.

To mail in a check payment, write your student ID, phone number and the check holder’s driver’s license number on the face of the check. Make the check payable to UNF and mail to:

UNF Cashier’s Office

1 UNF Drive, Hicks Hall

Jacksonville, FL 32224-2645

Please note we do not acknowledge postmarks. Payment must be received in our office by the deadline to be considered on time.

We also have a drop box in which you can place your payment. Please make sure you complete the envelope and include your student ID and a phone number so we can contact you if there is any problem.
Can I pay with an international check?

We do not accept international checks. Please make other arrangements to pay your account.
Do you take a postdated check?

We do not accept a postdated check. All checks are processed when received, regardless of the date of the check.
Can payments be accepted over the phone?

No.We do not take any payments over the phone as we have no mechanism to process the payment. For your convenience, we have an online payment system for students to make payments 24/7 and payments are posted to your student account immediately. Go to "View & Pay My Bill" in myWings.
Can I pay online?

You can pay on myWings with an e-check (no convenience fee) or credit/debit card (MasterCard ,Discover, American Express only) online.Credit/debit card payments are assessed a 2.75 percent non-refundable convenience fee based on the amount charged (there is a minimum fee of $3).Students should go to their account (view and pay bill) after making payment to ensure the payment is on their account.
Can I pay with a wire transfer?
Yes. The amount wired should not exceed the balance due to the University on a student’s account. Wires sent must be on a per semester basis, as we are not able to hold these funds for longer than one term.This balance includes tuition and fees, room and board and health insurance. Amounts for personal expenses should be wired directly to the student’s local bank account.

Funds in excess of the outstanding balance will be returned to the sender.

On the wire description please include:
- Student’s name,
- Student’s ID number (N#),
- Semester
- Description: “tuition payment,” “balance on account,” “Fall Housing,” “Spring ELP,” etc.
If this information is not included the monies will be returned to the sender. Without this information it is difficult to determine the correct student to credit.

Please allow sufficient time for your bank to process and submit your wire transfer so that it will be posted to your student account in a timely manner. Funds coming from outside the United States can take several (1-2) weeks. To avoid late fees, we recommend that students (especially international students) wire funds well before the payment deadline.
What is the University's wiring information?

Wire transfers may be sent to:

Acct Name        University of North Florida

Bank                      Wells Fargo Bank, N. A.

SWIFT                   #WFBIUS6S

Routing                #121000248

Account               #2000015977090
What if the check I paid my tuition with is returned?

If your check is returned so that payment was not received by the deadline, you will be assessed a $100 late payment fee in addition to any service fees.

Sometimes e-checks are not processed because of an invalid bank account number was entered. Your student account will be debited for the amount of the e-check returned; you will receive a return notice and need to resubmit payment.There is no service fee for a returned e-check due to an invalid account number (unless it is the third or more time). If payment is not received by the tuition deadline, a $100 late payment fee will be assessed. Notifications for returned e-checks are sent to your UNF e-mail. If UNF receives notification of the return after the payment deadline, you need to make restitution immediately (within 24 hours). Students are not purged from classes if a check/echeck is returned.
The check I wrote was returned by the bank. Will you redeposit it?

We do not redeposit checks.If your check is returned, you will be sent an email and assessed a service charge for the returned check (the amount varies based on the dollar amount of the check). All future payments made to the University must be by cash, money order or credit card.
Can someone else (parents or another relative) pay for my classes?

Yes they can, but the student must inform them of the amount due. Due to federal privacy laws designed to protect the student, we cannot disclose that information to anyone other than the student. The student can come in person with them or register them in the parent portal on myWings to pay online.
Does UNF have a payment plan?

Yes. UNF offers a half-and-half payment plan each semester. Students must enroll by the tuition payment deadline.Enrollment consists of completing and signing the application, paying half the tuition due (after financial aid is deducted) plus $15 nonrefundable enrollment fee. The second half is due within 60 days to avoid a $100 late payment fee.

Students can enroll online via myWings (no enrollment form to sign).Click on “VIew & Pay My Bill” and then click the payment plans tab. The terms, amounts of the plan, and the second payment due date will be displayed and the system will automatically calculate the minimum amount due.
I’m on a wait list — do I pay for the class now?

Only pay for those classes for which you are currently registered.If you are placed into the wait-listed class, come to the Cashier’s Office immediately to pay. If you decide you do not want to take the course you’re on a wait-list for, drop it by the end of the add/drop period to avoid any fee liability.
I have been assessed a repeat surcharge — what is that?

A repeat surcharge is assessed if you are taking the same course for the third (or more) time.The fee is not petition-able. This is an additional cost above the standard tuition rate.Students with a surcharge are paying the out-of-state cost for the course.
All my fees are duplicated. Am I being charged twice?

Tuition and most fees are assessed per credit hour (orientation, lab fees, etc. are not assessed per credit hour). Whenever you add (or drop) a class, all the same fees are added (or subtracted) on your account.
I have been assessed an excess hours surcharge — what is that?

An excess hours surcharge is assessed to students for excess attempted hours (i.e., courses completed, failed, withdrawn). Students will be charged a fee equal to 100 percent of the tuition rate for each credit hour in excess of 110 percent of the number of credit hours required for the undergraduate degree. Most of the degree programs at UNF require 120 hours, so students who attempt 132 or more semester hours will be subject to the surcharge.

This law was established by the Florida Legislature (Florida Statute 1009.286) and applies to students entering a state university or community college for the first time in the 2009-2010 academic year and thereafter.
Why do I have a $100 late payment fee on my account?
A late payment fee is assessed if you have a balance on your account that is not covered by pending aid or deferment. You will be assessed a late payment fee for any of the following:
- If you pay your tuition after the payment deadline
- Your account balance is greater than $150.00
- If you paid tuition with a check/e-check, it was returned unpaid and restitution is not made by the payment deadline
- If your aid expires
- If you do not make the second payment of the half and half plan or VA deferment by the published due date
- If you incur additional charges, aid is reduced, or any other reason a balance is created on your account
I didn’t know I had a balance and I did not receive an e-mail, why am I still assessed a late payment fee?

It is the student’s responsibility to go to their myWings account (we recommend at least once a week, every day during the add/drop period).If you do, you will notice any changes made to your account. This way you will be able to address and resolve any concerns in a timely fashion.

Students should be checking their UNF e-mail account (be sure you do not forward it to another type of e-mail — yahoo, AOL, hotmail, etc.) for any important notifications
Why do I have a late registration fee on my account?

Students who register after the semester begins are assessed a $100 late registration fee. You must register prior to the first day of classes to not be considered late registered.
Why do I have a re-registration fee and late payment fee on my account?

Students who were purged (dropped) for non-payment and re-instate into their courses are assessed both a re-registration fee and a late payment fee which are $100 each.

Financial Aid, Refunds and Third-Party Payments

What is federal financial aid?

Some of the types of federal financial aid are: Pell, student loans, SEOG and SMART grant. Bright Futures is not federal aid. Federal financial aid is money backed or authorized by the federal government and there are regulations for federal aid designed to protect students. Federal aid cannot be used to pay miscellaneous charges unless the student has authorized it. Federal aid cannot pay a prior year debt (aid year begins in the fall and ends with the summer term). So if you have a balance from summer, your fall aid will not pay that balance, unless you’ve signed an authorization form and the amount is less than $200.
I’m expecting financial aid, but it doesn’t show on my bill, why?

All aid is posted as estimated by the Financial Aid Office.It could be you did not turn in your forms early enough for them to be processed to determine for what, if any, aid you are eligible. You may have been offered loans and did not accept them.
I had a deferment for financial aid and it does not appear now, what happened?

At some point in the term, your aid expires if it has not been disbursed. Aid is estimated to defer tuition initially, but if your paperwork is not complete, the aid expires and cannot be used to defer tuition. Your account will be placed on hold and you will not be able to register or receive grades until your bill is paid in full. You will receive an e-mail notifying you that your aid will expire. Please contact One Stop Student Services and complete any missing requirements.
Can financial aid pay for my books?

Those students whose financial aid exceeds the charges on their student accounts are eligible for a book authorization.A list of eligible students and the amount they may charge is sent to the bookstore once a week for three weeks, beginning about three weeks before the semester starts. If you have an authorization, you may go to the bookstore and charge your books to your account. Only the amount you actually charge will be posted to your account.
When are financial aid refunds available?

Financial aid begins disbursing aid the third week of the semester. After financial aid has posted to your account creating a credit balance, the Cashier’s Office will begin the refund process, which takes three or more business days before the funds are directly deposited into your bank account.

It is University Policy for (all) students to enroll in direct deposit.

You must enroll online via myWings — click on the student tab, then "View & Pay My Bill" and then the eRefunds tab. Direct deposit is a faster and safer way to receive your refund.

If you have not enrolled in direct deposit, your refund will be delayed.
I was expecting a larger refund, what happened?
There could be several reasons:
- All of your aid has not been disbursed to your account yet. Aid frequently pays (disburses) to your account at different times
- Some of your deferments is a third party sponsor that has not yet paid
- You are looking at the amount of your award for the full year, not the term
- Your award is based on you taking for more hours than for which you actually registered
Why did I receive a refund, but still owe UNF money?

You may have charges assessed to your account that the federal government prohibits universities from paying unless the student has authorized us to do so.Some examples of charges that cannot be paid without consent include the orientation fee, WOW, late payment and late registration fees, library fines and meal plans. Students should complete a financial aid authorization form so that aid will pay these charges and the student is not placed on hold because of it. Go to myWings, student tab, student self service, online forms and then click on "Financial Aid Authorization of Misc. Charges."
Why did my aid pay next semester’s charges?

Aid will pay any allowable charges on your account for the academic year (aid year begins in the fall and ends with the summer term). If your financial aid for one semester arrives after you’ve registered for a subsequent semester, you will not receive a refund until the allowable charges on your account are paid. Some charges are not paid by federal financial aid unless the student has authorized the university to pay those charges (meal plans, library fines, etc.).
Why isn’t my Florida Prepaid appearing on my account as estimated aid?
There could be several reasons:
- Your SSN with Florida Prepaid does not match what UNF has in our system
- If your Florida Prepaid account is delinquent or you need to complete a survey (students receive e-mails from the Cashier's Office on this) prepaid will not pay your account
- If you've recently registered it may take a few days for the system to update and reflect Florida Prepaid as a deferment
- You've opted out for the semester
- We post the payment to your account after payment is received from Florida Prepaid.Please note that sometimes Prepaid notifies us after we bill (generally second week of the semester) that they will not pay your account.If this happens, please contact Florida Prepaid at 1-800-552-4723.
Will my Florida Prepaid adjust if I add or drop a course?

When you change your registration hours, your Florida Prepaid amount will not immediately adjust to the number of hours for which you are now registered. It requires an overnight process that reviews your registered hours and compares against the number of hours remaining on your Florida Prepaid plan. Until the overnight process is run, the Florida Prepaid amount showing on your account is incorrect.
What if I don’t want UNF to bill Florida Prepaid this semester?

UNF bills Florida Prepaid automatically if you have sufficient hours left on your Florida Prepaid plan.If you prefer to not have UNF bill Florida Prepaid for a particular semester, go myWings, the student tab, student self service, online forms and complete the opt-out form by the end of the add/rop week. The form is valid for one semester only and must be submitted each term you do not want UNF to bill Florida Prepaid.
I am enrolled at UNF and another school. How does Florida Prepaid get billed for both colleges?

Each college will bill Florida Prepaid for the number of hours enrolled at that university. We cannot bill for hours you are taking at another college. You need to be aware of the other college's policy regarding Florida Prepaid. Our system will automatically defer your account for the hours for which you are eligible, and another college may require you to show them your Florida Prepaid card.
I have Bright Futures, but the amount I owe does not seem to be correct. What should I pay?

Bright Futures is initially estimated based on enrollment of 15 hours. Your award will be adjusted to reflect the actual number of hours for which you’ve registered. If you have the academic award, Bright Futures will pay $100 per credit hour. If you have the Medallion award, Bright Futures will pay $75 per credit hour. Please refer to the Cashier’s Office website.

NOTE: If you've added or dropped a class today, the amount estimated will not adjust until overnight.

Please note: Bright Futures does not normally pay if you are registered for less than 6 hours.
I have Bright Futures, and withdrew from a class. Why do I owe money?

The state legislature has passed a law that requires students to refund back to Bright Futures the amount received for course(s) which were withdrawn after the add/drop period. Before you withdraw from a course online, you will be notified that withdrawing from the course will require you to repay the Bright Futures award you received for that course. If a late payment fee appears on your account and you paid the debt within seven days of the reversal date, you can file a fee petition to have the late fee removed. Otherwise, the late fee remains on your account and continued failure to repay the award may result in a loss of Bright Futures’ eligibility in future years.
I have a waiver paying my bill, and it does not appear on my account — why?

Some waivers may not be posted until after the add/drop period. Please review your account by the end of the second week of the semester to verify the waiver has been posted. Some waivers do not pay miscellaneous charges such as ID or lab fees or certain classes are not allowable with the waiver.
I have a sponsor paying my bill, what do I need to do?

You need to submit the authorization from the sponsor that indicates they will pay your bill. We need to know what amount or fees they will pay in order to invoice them.You are responsible for paying your account if they do not pay in a timely manner.
I have tuition reimbursement from my employer — do you accept that?

No. Tuition reimbursement means your employer will pay after you complete courses.You will have to pay the University of North Florida by the published deadline and wait for reimbursement from your employer.

Financial Holds and Collections

I have a “Financial Hold” hold on my account, who do I contact for further information?
A financial hold means that you have a balance due to the University. There are three types of Cashier Office financial holds:
- FH — Is a current term balance that is not covered by estimated aid or deferments
- FM — Is for current term miscellaneous charges that cannot be paid with estimated aid and you have not authorized the university to pay them with your financial aid
- FP — Is all prior term debt owed to the university
Additionally, if your account has been sent to a collection agency and has not been paid, you will have a "CO" hold, indicating your account is placed with a collection agency.

There are other financial holds from other departments that may be on your account. Please contact the department responsible for the hold.
What does a “No Check Hold” mean?

A no check hold is placed on a student’s account if a check payment was returned unpaid by his or her bank. The student will not be able to make any future payments with a personal check. The student may pay by cash, money order, certified or cashier’s check or online via credit/debit card. Students will not be able to enroll in direct deposit with a No Check hold.
What does a “Stop pay/disputed credit card hold” mean?

A Stop pay/disputed credit card hold is placed if you disputed a payment made with a credit card for a valid debt. This hold will prevent you from making online payments.
Can I register for classes if I have a “Financial Hold” hold on my account?

No. State and college policy states your account must be paid in full before you can register for another semester. Once paid, the hold is released when the hold process is run (generally every four hours). If you pay in the evening, the hold may not be released until the following evening. You should allow two business days for holds to be released. You will not be able to register, order transcripts or receive your diploma if you have a financial hold.
I just paid my bill, when will my hold be lifted so I can register?

Most holds are removed periodically throughout the day. Your hold will be removed the next time the process is run The Cashier's Office does not manually remove holds.
I have financial aid coming in next semester. Can I use that to have my hold lifted to register for next semester?

No.All debts must be paid in full before you can register. Aid is never guaranteed nor automatic, therefore the university requires all prior debts be paid in full before you can register.
Can I enroll in a repayment plan so I can register?

No. A repayment plan can be done if your financial aid was reduced for any reason.A student must enter a repayment plan with the Cashier’s Office before the account is sent to a collection agency. A repayment plan will not allow you to register, however it will keep your account from being sent to a collection agency (and the accompanying collection charges). If you enter a repayment plan, you must make the payments as agreed upon or you may be sent to collections. You will be assessed a $15 service charge for the repayment plan and a late payment fee, if one has not already been assessed for that semester.
I've been sent to a collection agency. Who do I contact about this?

Once your account has been sent to a collection agency, you should contact them regarding your account. You will receive correspondence from them with their contact information.
I’ve been sent to a collection agency — can I pay at the Cashier’s Office?

You may pay at the Cashier’s Office if you are paying in full (including the collection charge) and with certified funds (cash, money order, cashier’s check).
I’ve been sent to a collection agency and can pay it now, but don’t want to pay the additional collection charge. Can it be removed?

No. Students are sent several e-mails during the term before they are sent to a collection agency. When first sent to an agency, the agency sends out two pre-collect letters, giving the student 60 days to pay the University directly without incurring any additional charge.If the account is not paid within the 60 days, collection costs are added and the collection charge cannot be reversed.
I paid the collection agency in full, how can I have the hold lifted to register?

We will contact the collection agency to verify that you’ve paid in full and paid with certified funds. We may lift it temporarily but the hold will not be lifted permanently until we receive payment from the collection agency, which will be the middle of the following month after they receive your payment.

Dropping Classes, Withdrawals, and Fee Petitions

What is the difference between dropping a class and withdrawing from a class?

Students drop a class prior to the end of the add/drop period. Dropping a course relieves the student of financial liability for the course.After the add/drop period, the student may withdraw from a course (to avoid a poor grade) but is still liable for the cost of the course.
I dropped a class, how do I get a refund for that class?

If you dropped the course during the add/drop period and you paid in full, your refund will be processed automatically.We do not process any refunds for the semester until after the add/drop period has ended. If you withdraw after the add/drop period, you will not be refunded unless you withdraw from all classes. You must withdraw from all classes during the first four weeks of the term to receive a 25 percent reduction of your tuition and fees.
If I withdraw from a class, can I still get a refund?

If that is the only class for which you are registered, you paid in full and you withdraw by the end of the fourth week of classes, you will receive a 25 percent refund. If you are still registered for other classes, or withdraw after the end of the fourth week, you will not receive a refund. If you did not pay in full, your tuition and fees will be reduced by 25 percent.
Will I be responsible if I don’t attend classes?

Unless you complete the procedure for correctly dropping a course, either online or in person, prior to the end of the add/drop period, you are fee liable for the course. Some professors will drop you from the class, but many do not. If you do not want to take a class, you must drop it by the end of add/drop week to avoid any liability. Registration ends at 5 p.m. on the last day of add/drop, so you must drop prior to that time.
Will I be purged if I do not pay?

You may or may not. If you decide to not attend, you must go online and drop your classes by the end of add/drop period (5 p.m. on the last day of add/drop week) to avoid any liability.
I need to complete a “Fee Petition.” What is the process?

Students must submit a fee petition online via myWings. Go to the student tab, student self service, online forms, student fee petition. If needed, additional documentation may be attached. Students will receive an email confirmation that their petition has been successfully submitted and students can view the status of their petition on myWings as well. The fee committee reviews the petitions each week and their decision is sent to the student via e-mail. If you are petitioning a fee on your account, the hold is not lifted until paid; holds are not lifted because a petition has been filed.

All decisions by the fee committee are final.

Parking Permits and Fines

How can I buy a Parking permit?

Students can only purchase parking permits online via myWings. In the 'My UNF Bill' section in the student tab, click “Parking Account”
Can I use my financial aid for a parking permit?

No.Permits must be paid for at the time of issuance.
Will financial aid pay my parking tickets?

No. Parking tickets are not on your student account so financial aid will not pay them. You must pay your tickets yourself.
Why do I have a parking ticket hold, but no tickets are on my account?

Parking tickets are not on your student account. Tickets that are not paid within 14 days of issuance will result in a parking ticket hold on the account.Students will not be able to register, receive transcripts or diploma until paid in full.

Housing

How can I pay for housing charges?

Housing charges can be paid the same way that tuition can be paid. See questions above related to tuition payments and fees.
Why is the housing due date earlier than tuition due date?

Students pay early so the University knows who is planning to live on campus and who isn’t. Paying early locks you in and secures your room.
I completed a housing pending worksheet. Why am I still on hold?

There are many reasons a student may still be on hold after completing a pending worksheet.Please contact the housing office at (904) 620-4663 or visit their website at http://housing.unf.edu. You may also have a balance due from some other type of charge that causes you to be on hold.