MAN6536: Planning and Control of Business Processes 3

Description: The overall purpose of the course is to understand Business Process Management – to identify, define, analyze and improve the flow of activities, information as well as the financial flows in the business processes. This is sometimes referred to as the value chain. The course will provide the students with the understanding of how to plan, design, and control and improve business process. The course will also provide the students an in depth understanding of current as well as previously popular process related organizational change and improvement methods such an lean, six sigma, tqm and bpr. When exploring these methods, students will learn about tools, techniques as well as technology for how to analyze, measure and improve organizational processes.