Navigating Common Policy Issues
Due to the variety of offices and services offered by the university, students sometimes encounter new policies that they are unfamiliar with. Please use the guide below to help navigate the different offices responsible for common concerns.
Verification is a process to confirm that the information provided on the FAFSA is accurate. Each year, the federal government randomly selects approximately 30% of ALL students submitting the FAFSA for verification. Most applications are selected at random; others because of inconsistent information. UNF reserves the right to select students for verification, if discrepant information is received.
Verification ensures that the information students and parents report on their FAFSA is accurate. Verification prevents ineligible students from receiving aid if they reported incorrect information and ensures that eligible students receive all of the aid for which they are qualified.
Please visit the OneStop Student Services verification webpage for a detailed list of steps. OneStop is responsible for document intake as you satisfy the requirements of verification.
- For general information on how to pay fees, please visit the Registrar's office page.
- For a list of fees and descriptions, please visit the Contoller's office page.
- For a list of important fee deadlines, please visit the Student Financial Services office page.
- Appeals related to fees are handled by the Student Financial Services office. A detailed listing of applicable policies and procedures can be found here.
- Appeals related to enrollment and financial aid issues are handled by Enrollment Services. A detailed listing of applicable policies and procedures can be found here. The following issues may be appealed with their office:
- If denied In-State Residency
- If denied In-State Residency Reclassification
- To review Residency Reclassification or Initial Residency Classification after the deadline
- If denied Financial Aid Satisfactory Academic Progress Appeal
- For loss of Institutional Scholarship (UNF Presidential, Blue and Gold, Blue and Silver, etc.)
- For loss of State Scholarship (Florida Bright Futures)
- For assistance navigating the appeals process, please contact the University Ombuds.
There are three ways to get in touch with the OneStop Student Services office:
By phone: Students or their authorized representatives can call the office at 904-620-5555 between the hours of 8-5 Monday-Thursday, and 9-5 on Fridays. Be aware that peak call times occur mid-day and may result in extended wait times.
Via email: Students may complete an email contact form found here to send an email to the office.
In person: The office is located in Ann and David Hicks Hall, Building 53, Suite 1700, and takes walk-ins between 8-5 Monday-Friday.
If you experience significant problems or delays when contacting OneStop, please contact the Persistence Advocate in the SASS office via email.
Students are permitted three (3) withdraws from lower-level courses (1000-2000 level) and three (3) withdraws from upper-level courses (3000-4000 level). If you are considering withdrawing from a course, consult with your Academic Advisor to determine how it will impact your degree program.
Students may withdraw (a) in the myWings web portal through the "Registration Tile">"Registration Tools">"Withdraw from Courses," (b) by completing an official withdrawal request in the OneStop Student Services office, or (c) sending a signed request for withdrawal postmarked no later than the deadline.
To appeal the withdraw limit, please follow the procedures for a petition of academic policy found here.
Students may appeal grades which the student believes have been assigned:
- arbitrarily or capriciously;
- contrary to the criteria announced in the course; or
- for constitutionally and/or legally impermissible reasons.
The procedure for filing grade appeals is detailed here. All appeals must originate with the instructor who assigned the grade.
Students may appeal the following policies through the Student Petition of Academic Policy Committee:
- Extend the Late Registration Deadline
- Extend the Course Transfer Deadline
- Withdrawal After the Deadline
- Exceed the Undergraduate Course Withdrawal Limitation Policy
- Graduate with Fewer than 120 Credit Hours
- Graduate with Fewer than 48 Upper Level Credit Hours
- Waive the Board of Governors Summer Session Enrollment Requirement
Detailed information on appeal procedures can be found here. For assistance in navigating the appeals process, please contact the University Ombuds.
The university, by law, maintains standards that students must meet to remain eligible for assistance from Title IV student financial aid programs. The Satisfactory Academic Progress (SAP) standards are detailed here.
A student who achieves all Satisfactory Academic Progress standards is considered in Good Standing and may continue to receive Federal Student Aid.
A student in Good Standing who fails to meet any of the Satisfactory Academic Progress standards will be placed on Financial Aid Warning and may continue to receive Federal Student Aid for one semester.
A student on Financial Aid Warning who fails to meet any of the Satisfactory Academic Progress standards will be placed on Financial Aid Suspension and is ineligible for Federal Student Aid.
Students may appeal SAP suspension via this form. For assistance navigating the appeals process, please contact the University Ombuds.
Students who fail to maintain an institutional GPA of 2.0 or greater will be placed on Academic Probation for the following semester. If, after the probationary term, the student's GPA is still less than 2.0, they will be placed on Academic Suspension. The terms of suspension vary by college: