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Meet the SASS Staff


Cristina Helbling, JD, Assistant VP and Director

As Assistant VP for Undergraduate Studies, Cristina is responsible for Living-Learning Communities and other retention initiatives. As Director for Student Academic Success Services, she is responsible for the design, implementation, and execution of support programming. Cristina grew up in Clearwater, Florida, and earned her Bachelor of Science degree in Journalism from the University of Florida. She later earned her Juris Doctor degree from Barry University School of Law. Cristina enjoys traveling, reading, spending time with friends and family, and being outdoors.


Phone: 904-620-5092



Dylan Charles, MPA, Assistant Director

Dylan has been a member of the UNF community since 2011 and is currently the Assistant Director of academic support programming within SASS. After spending most of his childhood in Charlotte, NC, Dylan came to UNF and earned his Bachelor of Science degree in Psychology and a Master's of Public Administration. When he is not meeting with students or designing new trainings, Dylan enjoys traveling and spending time with his pets.


Phone: 904-620-1008



Ty Hak, MS, Coordinator

A Jacksonville native, Ty earned his Bachelor of Science degree in Mathematics from UNF before going on to pursue his Master of Science degree in Applied and Computational Mathematics from FSU. He is responsible for supervising the interdisciplinary tutoring program and has been a part of the team since 2014. When Ty isn’t working or attending classes for his second Master’s degree in software development, he enjoys woodworking and playing with his dog.


Phone: 904-620-2776


Matt Harris

Matthew Harris, Persistence Advocate & Coordinator

Matt moved to Jacksonville from Omaha, NE and started his undergraduate career at UNF. He graduated with his Bachelor of Arts degree in History and was an active member of the Honors program and Student Government at UNF. In his current role, Matt assists in the design of support programming and helps students facing persistence challenges. Matt enjoys reading, traveling, and visiting the Jacksonville Zoo.


Phone: 904-620-2996


staff-Jessica Novotny

Jess Miller, Office Manager

Jess has been with the University of North Florida going on 15 years. She has been involved as a student, student employee and a professional staff member. In her current role, she supports the SASS team through administrative, planning, and reporting roles. Jess enjoys swimming, traveling, spending time with family and friends, but most of all, she likes to hang with her cats.


Phone: 904-620-5891