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Parent Handbook 2018-2019

The online Parent Handbook provides parents or guardians of enrolled students with information regarding the multitude of services available on campus, students’ and parents’ rights and responsibilities as members of the University community and the many co-curricular learning opportunities offered by the Division of Student Affairs to enhance students’ education.

Parent Involvement

UNF staff is excited to welcome families of our first-year students and returning students each year. We feel honored to have the opportunity to assist you throughout your student’s college experience at UNF. There are events planned specifically for our UNF families and the staff looks forward to meeting you when you visit our campus. Look for information on upcoming events and membership benefits on the Parents Association website. The website provides easy access to the entire UNF community. It’s a wonderful resource for obtaining information on just about everything you will need throughout the year. To view more about how you can actively participate in our Osprey community, click on each area for details:


A strong support network is necessary both on campus as well as at home. It is important for parents and guardians to know that some information is protected, and the University is limited in what can and cannot be released to third parties, including parents.

The Family Educational Rights and Privacy Act of 1974 (FERPA) is a federal law which affords students certain rights with respect to their education records. The intent of this Act is to protect the privacy of student education records. When a student enrolls in a post-secondary institution, the rights of access converts to the student resulting in parents not being able to access student records without the student’s consent. Parents and guardians interested in learning more about FERPA and its provisions should visit the OneStop FERPA website or the U.S. Department of Education FERPA website.

Parents Portal 

In an effort to help students and their parents, the University has developed an online system where students can release their confidential information to parents via a secure online access. Parents/Guardians will be able to log into the University’s myWings portal using their own security credentials and view the records according to their student’s authorization.


Complete information and instructions for students to provide their parent with access to their education record can be found in the Student Handbook and from the Parent Portal.  For technical assistance, including passwords and login help, contact the ITS Help Desk (904) 620-HELP.

Academic Calendar

After students are enrolled, there are several deadlines that will affect their status at the University. Although these dates are posted prominently around the campus in many areas as well as on the UNF website, it would be beneficial for parents to remind students of these important deadlines. Failure to adhere to the dates can cause unnecessary frustration and expense for both students and parents. The UNF Academic Calendar provides pertinent information such as class start and end dates, registration periods, when grades will be posted, and commencement times and locations.  


To view these dates, times, and more, the UNF Academic Calendar is the right place to go.

Academic Policies and Procedures

The University of North Florida offers a variety of academic flagship programs and educational and professional experiences including research centers, study abroad and internship opportunities within each College. These programs are uniquely designed to best fit the needs of each and every student. To learn more, you can visit the Academics information page created for prospective students.


The Office of Undergraduate Studies offers an array of units, resources and programs for undergraduate students at UNF. Here you can learn about academic advising for first year students and resources to help students be academically successful. Students can locate Academic policies and procedures as well as petition and appeal information on the OneStop website. After the first year, students are advised by the advising office in the college of their major field of study.   


It is the student’s responsibility to become familiar with and to adhere to all academic and University policies, procedures, and deadlines that are included in the Student Handbook and other sources including, but not limited to, the University catalog. This catalog contains a description of the various academic programs, course offerings, degree requirements, policies, regulations, and related matters intended to be in effect at the University of North Florida during the academic year. Please read the catalog or refer to the Student Handbook for more information on student responsibilities.  


Student Rights and Responsibilities


The University of North Florida is committed to values that promote the welfare and positive transformation of individuals, communities and societies. These core values are: the pursuit of truth and knowledge carried out in the spirit of intellectual and artistic freedom; ethical conduct; community engagement; diversity; responsibility to the natural environment; and mutual respect and civility. The policies, regulations and codes have been established to help define behavioral rights and responsibilities within the community. These policies not only promote each member’s rights, but protect their rights as well.

The Student Code of Conduct will help parents and guardians learn what we expect of their students. The Conduct Office handles code violations and a panel of students, faculty and staff determine what the consequences are when a student violates the Code of Conduct.

The student Ombuds can assist students when they don’t know where to go for help, when they do not understand university policy or when they feel that a policy has not been fairly applied to them and want to air a concern or complaint. Occasionally students will face a challenge or concern that requires assistance from one or more campus offices. A guide to the Complaints and Appeals process was created to assist students with finding the right people and procedures to get their questions answered and their concerns resolved. Parents may contact the office when the student is unable to do so themselves. If the student has authorized the parent and ombudsman to act on their behalf, the ombudsman may, for example, contact the student’s professors to inform them of an absence for medical reasons. The ombudsman can provide parents with general university information to explain and help parents understand the University’s policies and procedures and provide referrals to appropriate offices. 


Parents should encourage students to check the President’s page for the updated versions of all policies and procedures. The alcohol and other drugs policy provides information on parental notification


The University has the right to change policies and procedures at any time as necessary. While reasonable effort will be made to publicize such changes, a student is encouraged to seek current information from appropriate offices, because responsibility for complying with all applicable requirements ultimately rests with the student.   

Financial Information


Open communication about financial matters is extremely important. Make sure that you and your student understand each other’s expectations for financial contributions. Ultimately the financial responsibility of learning about fee assessment and refunds rests with the student.

As a partner in your student’s success, review the Student Financial Services website to understand the department’s policies and procedures. Students should become familiar with our CashNet user guide to avoid holds and restrictions on their myWings account. If you are providing financial support for your student’s education, your student will need to set up a login and pin number for you to assist with the payments via CashNet. You may also want to review the following topics with your students:



One-Stop Student Services is a one-stop shop for students seeking assistance with admissions, academic records, registration, residency and financial aid. For any questions that students cannot find answers to online through the myWings portal, students can call or email One-Stop Coordinators who are cross-trained professionals.


The Financial Aid website offers insight into all aspects of Financial Aid, including grants, loans, and scholarships.


The Business Services Office provides the University community with professional management and oversight of specific, high-quality, low-cost goods and services required by the University to accomplish its mission or desired by community members for ease and convenience. The Business Services Office is located in Roy Lassiter Hall (Bldg. 8, Suite 1100). Students will go to this office during Orientation to get their picture taken for their Osprey 1Card or to get a replacement card. The Osprey 1Card is the official identification card of the University of North Florida. It is required for identification and access to essential campus services. Ozzie Bucks is a prepaid spending account on the student’s Osprey 1Card that is accepted on campus and at popular businesses in Jacksonville. Ozzie Bucks is the only form of payment accepted for copy and print services on campus.  More information about the Osprey 1Card and a complete listing of merchants who accept Ozzie Bucks can be found on the Osprey 1Card website.

You may review the various business that the Business Services Office oversees on the Business Services website. These businesses include:


Student Information


Ospreys are expected to be aware of their campus and knowing important information can help them have an easy college transition. Students can use the search box on the website or the A-Z Index to find any topic.


Phone Directory 

The University’s faculty/staff phone directory provides a quick way to get in touch with anyone at UNF. One can search under a person’s name, department name (ex. Parents Association) or department quick reference. All numbers are area code (904) and prefix 620. 

Technology on Campus and ITS Help Desk 

The ITS Department educates students about and provides access to their email and the internet. ITS also helps students understand safe computing practices to protect their computers, their information and their identity. Through the ITS Help Desk at (904) 620-HELP (4357), ITS staff answer questions and help solve technical problems students encounter. The Help Desk also provides access to information that can help students with assignments, conduct research and stay informed about what’s happening on campus. More information can be found on the ITS website.


Information about parking on campus, whether it be for class or a special event, can be found on the Parking Services website. A campus map is also available that features all the buildings and points of interest on campus. 


While there are varied opinions on whether or not a college student should work or not work, our professors seem to be in agreement that if possible, the student should wait until at least the second semester to give themselves time to adjust to their new life as a student. If students are interested in having a job, we encourage them to look first at campus work as we know that their first priority is completing their education goals. Jobs available for students can be found under the "Student" tab on the UNF Employment website.


The University of North Florida is committed to keeping students safe and educating them to make wise choices that reduce the risk of becoming a victim of crime. While the University Police Department is responsible for law enforcement, security, disaster planning and emergency response, students, faculty, staff and visitors need to exercise good judgment while walking, driving or residing on campus. Should anyone observe any suspicious action that might threaten campus safety and security, they should report it immediately. These incidences may be reported to the University Police Department, resident assistants in student housing, UNF’s Support Our Students (SOS) team, or any UNF administrator.  

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (formerly the Campus Security Act of 1990) requires colleges and universities receiving federal funds to disclose annual information about campus crime and security policies. A brief explanation of some of the requirements is listed below, and more information can be found on the UNF Clery Act website


  • Annual Security Report: Institutions covered by the Clery Act are required to publish an Annual Security Report which discloses campus security policies and crime and fire statistics for the previous three years. Included in the report are policy statements which assure basic victims' rights to sexual assault victims, identify the law enforcement authority of campus police, and other security policies. The Annual Report must be published by October 1 of each year. 
  • Daily Crime Log: A crime log must be updated daily with criminal incidents occurring on campus and be available to the public. 
  • Campus Security Authorities (CSAs): CSAs are individuals mandated by the Clery Act or UNF as having a significant responsibility for students and campus activities. A detailed description of their role, and who is considered a CSA, can be found on the UNF Clery Act website.
  • Timely Warnings and Immediate Notifications: A timely warning or immediate notification is issued by the UPD for the purpose of informing the campus community of a potential ongoing or serious threat to students and employees. 
  • Collection of Statistics: All crime and fire statistics are required to be published and distributed to all current students and employees each year by October 1. The Department of Education collects this information and it is available for the public to review online any time. 


Student Resources

The Division of Student Affairs strives to provide students with a supportive, educational and social environment outside of the classroom. Information on learning resources and campus organizations can be found online at the Division of Student Affairs website.

Life at UNF 

Ospreys, whether they choose to stay on-campus or live off-campus, should be prepared for the daily life challenges of a college student. UNF Housing and Residence Office can help support student on-campus transition as they become not only a student, but a resident of UNF. First-year students living in campus housing are required to have a meal membership. Review the listing of meal options at our Food Services website. Students will be instructed to purchase a meal membership via their myWings account.

The Lend-A-Wing Pantry is an anonymous food pantry that allows UNF students to get the food and hygiene products they need for free. Students are permitted to take up to five pounds of items per day. The Lend-A-Wing Pantry is supported by donations from UNF staff and students and is run by student volunteers. The facility also helps students through educational workshops that incorporate helpful tips how to stay on budget while maintaining a healthy diet. Did you know that the UNF Parents Association paid for the refrigeration units in the pantry? Your generous support has helped increase the amount of support that can be offered to students in need. 

A great way to support students is to send letters with news from home and send packages full of their favorite snacks. To understand the campus process for both mail delivery and package delivery and to view the instructions for proper labeling, please review Housing Mail Service.


Campus Activities  

Students will quickly feel a part of the University if they get involved in at least one organization. They can meet other students through intramural programs which are available through Campus Recreation as either a fun activity or a competitive activity. The best way to build Osprey Pride is to support UNF Athletics at one of the 17 Division 1 athletic team events.

Encourage your student to get involved by taking full advantage of campus life. As a department of Student Affairs, UNF Campus Life puts on tons of activities that Ospreys can come out and enjoy. From First Week and other Week of Welcome activities available the first week of each semester to the annual Oktoberfest, there is always an activity to experience around campus. 


When not studying in the Thomas G. Carpenter Library, or “Date Night with Tommy G," students have a variety of campus locations to meet other students.  There are study rooms in the Student Union and in the Department of Diversity Initiatives. The UNF Game Room is a free facility for everyone with equipment available for checkout with a valid UNF ID!  Students can stop by between classes and enjoy the variety of games such as pool, ping pong, and video games; or sit down and relax, watch some TV or use the Wi-Fi internet connection.


Student-Led Organizations 

UNF offers over 200 Registered Student Organizations (RSOs), as referred to as clubs. These organizations are housed under the Club Alliance, which provides support for the functions and activities of clubs on campus. Student organizations play a key role in the university’s campus community. With hundreds of organizations including clubs and campus departments, there is a place for every Osprey’s interest! Clubs and organizations can provide positive social, cultural and educational experiences for all students. Students also have the opportunity to become leaders on campus, whether through their club or through Student Government

Jacksonville – Our Community 


Jacksonville complements UNF by providing many services and conveniences to students and their families. Fun things to do around Jacksonville can be found on the Visit Jacksonville website, and include professional sporting events, an award-winning zoo, and the beautiful 22 miles of beaches.


Student Handbook


It is the student’s responsibility to become familiar with and to adhere to all academic and University policies, procedures, and deadlines that are included in the Student Handbook and other sources including, but not limited to, the University catalog. For more information and to access the Student Handbook, please click here: Student Handbook.