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Contact and Lobby Procedures

Reaching out to One-Stop? Here’s what you need to know:

One-Stop is available by callback, email, Zoom appointment, or an in-person Flex appointment.

  • Email OneStop@unf.edu.
  • Call 904-620-5555. Leave a message with your information and a summary of your question to receive a callback.
  • Schedule a Zoom appointment via the QLess app, myWings Q-UNF tile, or Q-UNF website. If you need your parents or other family members to join the conversation, schedule Zoom!
  • Join the Flex appointment queue by texting “Q-UNF” to 904-204-8214 or by using the QLess app, the myWings Q-UNF tile, or the Q-UNF website. All visits to the One-Stop office will be by Flex appointment only, 8:30 a.m. - 4:30 p.m. Monday-Thursday and 9 a.m. - 4:30 p.m. on Friday. Anyone without an appointment will be instructed to make one before assistance can be offered. One-Stop lobby waiting areas are closed to adhere to social distancing guidelines.

Need to submit documents?

All documents can be submitted electronically, by dropbox (Hick’s Hall and Undergraduate Advising), in-person (via a FLEX appointment), or by mail.

 

View the "How to submit your documents" guide

 

Announcing our partnership with QLess!

No more waiting in line for an open window in One-Stop! QLess allows you to schedule a Flex or Zoom appointment right from your phone or laptop. See the Q-UNF webpage for information on how to schedule an appointment.

Flex appointment

Join the queue for the first available appointment time.

  • You must have a Flex appointment to visit One-Stop Student Services in Hicks Hall. Visit our Q-UNF webpage for instructions on how to easily schedule a Flex appointment. Anyone without an appointment will be instructed to make one before assistance can be offered.
  • Students only. We ask that only the student with the FLEX appointment visit our lobby. If parents or other family members need to attend, please schedule a Zoom appointment.
  • Wait in your car. Our lobby has limited capacity. So, we encourage you to schedule ahead of time and wait in your car until you’ve received a message from us to come inside.
  • Face covering encouraged. For the comfort of all visitors, we encourage students and staff to wear a face covering when visiting our lobby.

Instructions for Flex appointments

Begin your appointment by:

  • Option 1) Download the QLess app from the iOS or Android app store. Then, launch the app, type “University of North Florida” in the location search and look for “One-Stop Student Services.”
  • Option 2) Schedule an appointment via the myWings Q-UNF tile.
  • Option 3) Book your Flex appointment using the Q-UNF website.
  • Option 4) Text "Q-UNF" to 904-204-8214.  

 

Then, complete your appointment information:

  1. Select “One-Stop" queue.
  2. Select "Schedule Flex Appointment".
  3. Fill out your personal information and select your type of service.
  4. NOTE: Please make sure your phone number is correct before confirming, as we will send you updates and reminders using the number you provide.

Zoom Appointments

Schedule a time to meet with one of our One-Stop Coordinators over Zoom. This is the best way to connect with us if you want your parents to ask questions too.

  • Schedule an appointment up to two weeks in advance. Visit our Q-UNF webpage for easy, ‘how-to’ scheduling instructions.
  • Parents and families are welcome.
  • FERPA: By law, we are required to confirm that you are either 1) the student or 2) a FERPA-designated individual with whom we are allowed to speak. Please be prepared to show a photo ID: student ID card or driver’s license.

Instructions for Zoom appointments

Begin your appointment by:

  1. Option 1) Download the QLess app from the iOS or Android app store. Then, launch the app, type “University of North Florida” in the location search and look for “One-Stop Student Services.”
  2. Option 2) Schedule an appointment via the myWings Q-UNF tile.
  3. Option 3) Book your Zoom appointment using the Q-UNF website.

 

Then, complete your appointment information:

  1. Select “One-Stop" queue.
  2. Select "Schedule Zoom Appointment".
  3. Fill out your personal information, select your type of service, and choose your desired appointment time.
  4. NOTE: Please make sure your phone number is correct before confirming, as we will send you updates and reminders using the number you provide.