Skip to Main Content

Student Complaints and Appeals 

Occasionally students will face a challenge or concern that requires assistance from one or more campus offices. This website was created to assist students with finding the right people and procedures to get their questions answered and their concerns resolved.

 

At UNF, students are our first priority. They are also vital partners in ensuring the effectiveness of our institution and its learning environments. Students are strongly encouraged to pursue an informal resolution to matters of concern prior to entering the formal process; such efforts are more likely to result in a timely conclusion. Students are also strongly encouraged to begin their pursuit of an informal resolution by having a face-to-face meeting with the faculty member, supervisor, or other person in the area where the concern has arisen. Academic colleges and other UNF administrative units may establish their own policies and procedures for addressing reported student concerns. In most cases, unless otherwise defined by university policy, this entails bringing the concern to the attention of the person or office where the concern arises. If dissatisfied with the response, the student may contact the appropriate area supervisor, director, department chair, or dean for resolution. If a concern cannot be resolved through informal means, a student may file a formal written complaint in accordance with university procedures.

 

The University of North Florida considers student concerns filed using the following university procedures to be formal written student complaints Procedures for resolution vary based upon the nature of the complaint.

To aid in the timely conclusion of a complaint or appeal through an informal resolution, general contact information is provided below. There is a link to the UNF Faculty and Staff Public Directory to locate a phone number for a particular person. There are links to the Faculty and Staff directories for the Colleges that have them. The main phone number is provided for four Administrative Units and information is provided about the UNF Ethics Hotline.


General Contact Information
 Contact  Information
Student Ombudsman Student Affairs - Student Ombudsman
Public Directory UNF Faculty and Staff Public Directory
Colleges with Directories Brooks College of Health
Coggin College of Business
College of Education and Human Services
Administrative Units Office of Undergraduate Studies - (904) 620-2261
The Graduate School - (904) 620-1360
Distance Learning - (904) 620-DLSS (3577)
Controller's Office - (904) 620-2920
UNF Ethics Hotline To report fraud, compliance and ethics concerns go to Lighthouse, a third party hotline provider, to ensure the safe, secure and anonymous reporting. For more information about the UNF Ethics Hotline, Lighthouse, additional contact information and any FAQs go here: UNF Ethics Hotline Information Page

 

Academic Appeals
 TYPE  PROCEDURE  RESPONSIBLE UNIT  POLICY/REG
Grades Appealing Academic Grades (Not related to academic misconduct) Academic Affairs/ Provost Appealing Academic Grades Policy 2.0340P
Academic Misconduct Academic Misconduct Appeal Academic Affairs/ Provost Academic Misconduct Policy 2.0640P
Satisfactory Academic Progress To appeal the loss of financial aid due to academic progress, fill out the Satisfactory Academic Progress Appeal Form Enrollment Services - Student Financial Aid Financial Aid Satisfactory Academic Progress Policy 2.0460P
Petition Academic Policy If extenuating circumstances affected your academic performance, One-Stop Student Services gives the procedures and the policies that can be petitioned. Registrar  
Appealing Graduate Program Decision The procedure to appeal a suspension or dismissal decision by a graduate program is in section three of Policy 2.1010P Academic Affairs/ The Graduate School Appealing Graduate Program Decision Policy 2.1010P

 

Non-Academic Appeals
 TYPE  PROCEDURE  RESPONSIBLE UNIT  POLICY/REG
Enrollment Appeals File an Enrollment Services Appeals :
1. If denied In-State Residency
2. If denied In-State Residency Reclassification
3. To review Residency Reclassification or Initial Residency Classification after the deadline
4. If denied Financial Aid Satisfactory Academic Progress Appeal
5. For loss of Institutional Scholarship (UNF Presidential, Blue and Gold, Blue and Silver, etc.)
6. For loss of State Scholarship (Florida Bright Futures)
Enrollment Services - Admissions Processing  
FAFSA Special Circumstances If special or unusual circumstances are not reflected on the FAFSA, contact One-Stop Student Services to discuss the situation. One-Stop is located at Hicks Hall, Bldg 53, Suite 1700. The phone number is (904) 620-5555. One-Stop Student Services  
Enrollment Appeals Freshman Admission Requirements and Appeals Office of Admissions  
Medical Withdrawal Medical Withdrawal Appeal Student Health Services Withdrawal Policy 5.005P
Mental Health Withdrawal Mental Health Withdrawal Appeal Counseling Center Withdrawal Policy 5.005P
Parking Citation and Parking Fee Appealing Parking Citations

To appeal the Parking Services Fee:
1. Log into myWings
2. Click the Student tab
3. Click Student Self Service Link
4. Click the Online Forms Link
5. Click the Parking Services Fee Appeal Form and follow instructions
Parking and Transportation Services Parking Regulation 9.0010R
Residence Life To appeal Housing and Residence Life sanctions, go to Appeals section on the Housing and Residence Life Rules and Conduct Procedures webpage Housing and Residence Life Resident Handbook 2017 - 2018
Student Conduct Refer to sections G and L of the Student Conduct Code for victim's rights in the conduct process and procedures on appeals, respectively. Student Conduct Student Conduct Code 5.0010R
Student Fees Student Fee Refunds and Petitions Student Financial Services Tuition and Fee Refund Regulation 11.0090R
Library Fine Appeals Thomas G. Carpenter Library Policies Thomas G Carpenter Library  

 

Other Complaints
 TYPE  PROCEDURE  RESPONSIBLE  UNIT  POLICY/REG
Alleged FERPA Violations The Family Educational Rights and Privacy Act (FERPA) allows students to file a complaint about the university's failure to comply with FERPA requirements at the Family Policy Compliance Office Records and Registration US Department of Education - FERPA
Alleged Discrimination Violations Non-Discrimination, Equal Opportunity and Diversity Statement - including links to intake forms Equal Opportunity and Diversity Non-Discrimination, EOD regulation 1.0040R

Non-Discrimination, EOD Complaint and Investigation Procedure 1.0060P
Student Health Services Student Health Services - Patient Rights and Responsibilities Student Health Services  
Alleged ADA Violations Go to the Disability Resource Center - ADA Grievance Procedures to file a grievance for failure to comply with the American Disabilities Act ADA/ Section 504 Compliance Officer/ Office of the President  
Alleged Title IX Violations To file a complaint due to sex discrimination, first go here:
Title IX Help and Guidance

If not resolved, then go here:
Office for Civil Rights Discrimination Complaint Form
Equal Opportunity and Diversity  

 

Student of Concern
 TYPE  PROCEDURE  RESPONSIBLE UNIT
Supporting Our Students (SOS) Supporting Our Students Program

Commonly Used Support Services for Students Exhibiting Behaviors of Concern
Office of the Dean of Students

 

If a student asserts non-compliance with state law or the State University System (SUS) of Florida Board of Governor (BOG) regulations, a complaint form may be submitted to the BOG.


State University System Board of Governors complaints
 PROCEDURE  RESPONSIBLE UNIT
State Board of Governors Assistance with Solving Problems

Florida Board of Governors Student Complaint Form
Florida State Board of Governors

 

Complaints against a Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) member institution for possible violations of its Principle of Accreditation, the Core Requirements, and policies or procedures can be made through SACSCOC. Disputes between individuals and member institutions will not be reviewed.


Southern Association of Colleges and Schools Commission on Colleges Complaints
 PROCEDURE  RESPONSIBLE UNIT
SACSCOC Complaint Procedures Southern Association of Colleges and Schools Commission on Colleges

 

Out-of-state Distance Education students from State Authorization Reciprocity Agreement (SARA) states, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non‐instructional complaints to the Florida SARA Postsecondary Reciprocal Distance Education Coordinating (PRDEC) Council. Complaints that arise in regard to allegations of dishonest or fraudulent activity with regard to interstate distance education are investigated by the FL-SARA portal entity.


Florida State Authorization Reciprocity Agreement Complaints
 PROCEDURE  RESPONSIBLE UNIT
FL-SARA Complaint Procedures Postsecondary Reciprocal Distance Education Coordinating Council