Student Complaints and Appeals
Occasionally students will face a challenge or concern that requires assistance from one or more campus offices. This website was created to assist students with finding the right people and procedures to get their questions answered and their concerns resolved.
At UNF, students are our first priority. They are also vital partners in ensuring the effectiveness of our institution and its learning environments. Students are strongly encouraged to pursue an informal resolution to matters of concern prior to entering the formal process; such efforts are more likely to result in a timely conclusion. Students are also strongly encouraged to begin their pursuit of an informal resolution by having a face-to-face meeting with the faculty member, supervisor, or other person in the area where the concern has arisen. Academic colleges and other UNF administrative units may establish their own policies and procedures for addressing reported student concerns. In most cases, unless otherwise defined by university policy, this entails bringing the concern to the attention of the person or office where the concern arises. If dissatisfied with the response, the student may contact the appropriate area supervisor, director, department chair, or dean for resolution. If a concern cannot be resolved through informal means, a student may file a formal written complaint in accordance with university procedures.
The University of North Florida considers student concerns filed using the following university procedures to be formal written student complaints Procedures for resolution vary based upon the nature of the complaint.
To aid in the timely conclusion of a complaint or appeal through an informal resolution, general contact information is provided below. There is a link to the UNF Faculty and Staff Public Directory to locate a phone number for a particular person. There are links to the Faculty and Staff directories for the Colleges that have them. The main phone number is provided for four Administrative Units and information is provided about the UNF Ethics Hotline.
If a student asserts non-compliance with state law or the State University System (SUS) of Florida Board of Governor (BOG) regulations, a complaint form may be submitted to the BOG.
Complaints against a Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) member institution for possible violations of its Principle of Accreditation, the Core Requirements, and policies or procedures can be made through SACSCOC. Disputes between individuals and member institutions will not be reviewed.
Out-of-state Distance Education students from State Authorization Reciprocity Agreement (SARA) states, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non‐instructional complaints to the Florida SARA Postsecondary Reciprocal Distance Education Coordinating (PRDEC) Council. Complaints that arise in regard to allegations of dishonest or fraudulent activity with regard to interstate distance education are investigated by the FL-SARA portal entity.