Veterans Affairs FAQs

Many of the commonly asked questions concerning veterans educational benefits at UNF are listed below. For additional questions, contact the Military and Veterans Resource Center's Veterans Affairs Office directly.

Additional FAQs for Veterans can be found at...

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FAQs

What documents do I need to submit each semester?

Please visit our Veterans Affairs Application Procedures webpage for specific application information, broken down by VA benefit chapter.

Once you have been approved to receive benefits, the UNF Veterans Affairs Office will automatically access your class schedule and degree evaluation (program of study) each semester to verify that your coursework is required for your degree program to submit certification to the Department of Veterans Affairs. The auto-certification process will be completed each semester within 30 days after the end of Add/Drop.

If you do not want to be certified for a given semester or course, it is your responsibility to “Opt Out” and notify the UNF Veterans Affairs office by the last day of Drop/Add, which is the fifth day of classes, for the term in question. You may notify the UNF VA Office by emailing from your UNF email address or by visiting the office to complete a VA Form 2141-38 with the VA Coordinator. Your “Opt Out” request must include your name, N number, and the specific courses and/or term for which you are opting out.
How long will it take for my paperwork to be processed?

If your file is complete prior to the beginning of the term, the UNF Veterans Affairs Office will certify within 30 days after the end of Add/Drop. After the start of term, paperwork will be processed by the UNF VA Office within 30 days of notification of benefits or the request for certification.

Once the UNF VA Office completes your paperwork, it is sent to the Regional Processing Office (RPO). The RPO generally takes 4-6 weeks to complete processing. Processing time at the RPO varies depending on the time of year. To check on your file once it has been forwarded to the RPO, call (888) 442-4551 (1-888-GI-BILL-1).
When should I certify my enrollment?

You are required to certify your enrollment at the end of each month. You may do so via the Web Automated Verification of Enrollment (WAVE) or by calling (877) 823-2378.
How can I get a deferment of my tuition and fees?
If your enrollment has already been certified by the UNF VA Certifying Official, you may request a 60 day deferment by the payment deadline. Please note: you may only have one 60 day deferment per academic year.

Terms of the deferment agreement:
- The full amount of fees assessed, even fees for withdrawal, reinstatement, and late fees from that academic term must be paid 60 days from the University’s payment deadline. The UNF Veterans Affairs Office sends a list of approved deferrals to the Cashier’s office by the payment deadline.
- Student agrees to make the deferred payment on time (by the 60th day) regardless of the payment status of his or her VA Benefits. Visit the Cashier's Office site to view the VA Deferment deadline for each term.
- Student agrees for UNF to take appropriate actions, as determined by the administrative policy in the event that he or she fails to pay all fees due by the appropriate date.
- Student agrees to pay any costs or related expenses incurred in the collection of these fees.
I’m having problems with my benefits. What should I do?
Taking into account the date you submitted your application and certification request, as well as the end of Drop/Add for the term in question
- Have you allowed for a reasonable amount of time (four to six weeks minimum in most cases) for the Regional Processing Office (RPO) to process your claim?
- Have you checked the status of your claim through WAVE (the Web Automated Verification of Enrollment)?
- Have you checked the status of your claim and the estimated enrollment certification processing time via the automated telephone information system at 1-888-GI-BILL-1?
- Did you make an electronic inquiry through the GI Bill website, providing all necessary identification?
After you have completed the steps above, if problems persist please visit the UNF Military and Veterans Resource Center. The staff will be happy to assist you in finding a resolution.
What is the monthly rate for my education benefit?

Monthly rates vary depending upon which Education Benefit you receive. Click here to view tables provided by the Department of Veterans Affairs.
How do I receive credit for military training?

Any prior credit is evaluated by the Office of Admissions. You should provide an official copy of your military transcript (i.e. Army-AARTS, Navy-SMARTS, Air Force-Community College of the Air Force) and a copy of your DD214 for evaluation. Click here for additional ordering information for transcripts from each military service.
Must I maintain a certain GPA in order to keep my VA Educational Benefits?

All students receiving VA Education Benefits must maintain certain standards of progress as detailed in the University of North Florida catalog. VA regulations allow students to attend school under a probationary status for two consecutive terms while they continue to receive educational benefits. However, benefits will be terminated following the second consecutive term of attendance under probationary status if the student's cumulative grade point average does not meet the university's published standards of progress.

Students using VA educational benefits must meet with the Veterans Affairs Coordinator after reinstatement of a dismissal from unsatisfactory progress.
How do I drop/withdraw from a course? How does it affect my VA benefits?
You may drop a course through the first week of classes, which is known as “Drop/Add”. After this point and through the withdrawal deadline, you will only be permitted to withdraw from classes. By dropping a course, it will not show on your transcript and you will not be fee liable. By withdrawing from a course, you will be assigned a grade of “W” and will remain fee liable.

You may Drop and/or Withdraw via myWings or in person at One-Stop Student Services. Please check your student account prior to any drop or withdrawal attempt for holds that may prevent registration actions. It is your responsibility to address holds in a timely manner; overrides of the posted deadlines will not be granted if you fail to resolve the hold prior to the deadline. Please visit the Academic Calendar for Drop and Withdraw deadlines.

If you drop a class, withdraw from all classes, or are dropped by the instructor before that date, you are assigned a non-punitive grade. Remember, this means your GPA will not be penalized. However, the Department of Veterans Affairs treats a non-punitive grade as if you never attended that class. If the drop or withdrawal changes your enrollment status or hours, the Department of Veterans Affairs will require repayment of any amount you have received for attendance in that class unless you have mitigating circumstances. If you feel you have a valid reason for dropping the class or withdrawing from a class, you can write to the Department of Veterans Affairs and ask that you be allowed to maintain your prevailing rate of pay up to the last date of attendance in the course(s). The new rate of pay would be effective the day after your last date of attendance. For instructions on submitting a statement to the DVA, please call 1-888-GI-BILL-1.

If you claim mitigating circumstances, the Department of Veterans Affairs will require in-depth statements and supporting documentation before allowing payment for a course from which you dropped, withdrew, or were dropped by the instructor. Mitigating circumstances the Department of Veterans Affairs may accept include:
1. Illness or injury of the veteran
2. Death, illness, or serious injury of a family member
3. Relocation due to employment
4. Work schedule conflict
5. Hardships
If you have other reasons for dropping or withdrawing, you may also write to the Department of Veterans Affairs and provide them with the reasons.

If you withdraw from a course or withdraw from all courses after the last date to withdraw, you may be assigned a punitive grade. This grade will be calculated into your grade point average as an "F". The Department of Veterans Affairs will, in this case, allow payment at the prevailing rates of pay up to the last date of attendance as reported by the instructor. The new rate of pay will begin the day after the last date of attendance.
Can I take a course by independent study and receive payment for it?

Possibly. For VA purposes, such courses or subjects must be accredited and lead to a standard college degree or a certificate program at an Institution of Higher Learning and consist of a prescribed program of study with provision for interaction between the student and the faculty member. Specific approval of these courses by the state approving agency is required in order for VA benefits to be authorized.
How can I determine what classes I should take?

The University of North Florida catalog outlines all majors available at UNF and the required courses for graduation in each. All courses must be selected directly from the degree evaluation/program of study as it appears in the catalog in effect at the time of your enrollment into the university. You will be certified only for those courses required for your degree. For example, if you are enrolled in the Accounting program and register for Photography 101, you will not be paid for that course, as it is not required for graduation in the Accounting program.

You are required to meet with an Academic Advisor in your college to establish a Degree Evaluation specific to your program and transferred credits.
Can I take remedial or deficiency courses and still get paid for it?

Most VA education benefit programs allow students to take remedial or deficiency courses. Remedial courses can only be certified if there is a proven need for the course by a placement test or if the course is required as a prerequisite for another course in your major.