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Information Technology Services

Telephone Services

Telecommunications Team:

The Telecommunications team at UNF maintains the telephone, cameras, and alert button systems phone all around campus.

3CX Telephone Service:

The University uses 3CX as its telephone service. 3CX is a multifunctional communication system featuring web browser-based extensions and mobile apps, enabling users to work productively from anywhere. The telephone services using 3CX include digital telephones, conference calling, cell phone service, courtesy phones, emergency phones (Code Blue), long-distance calling, and the directory found on the phone.

Learn more about the 3CX communication system.


3CX Communication System phone technology

3CX Instructions

Accessing voicemail away from the office

If you're away from the office, you can still check your voicemail with the same mailbox options as if you were accessing your account within the telephone system.

  1. Dial 904-620-3900
  2. The caller would hear a prompt asking for them to input their PIN for the extension they just
  3. If the caller hits the pound sign here (before putting in the PIN), it will ask them to
    input an extension and then repeat the previous prompt.
  4. Now, the user will hear the voicemail options for the phone they just logged into

To re-record your greeting

  1. Dial the voicemail number listed in your user account email.
  2. Enter your PIN and then press "#".
  3. Select option "9" then "8" and then "0" to record.
  4. Press "#" to end the recording and "0" to save.

Available for

Faculty and staff

How to Use

Who do I contact if I need my phone or phone line moved?

You will need to submit a request to the ITS Help Desk.

I'm having trouble with my phone line - who do I contact?

The ITS Help Desk needs to be contacted. You may submit a trouble ticket at or contact them by phone. Their phone number (if you can find another working phone) is 620-HELP (4357) or email them at

Where may I find a campus phone directory?

There are a few places where UNF faculty, staff, and students can find a campus phone directory. These methods use the 3CX Phonebook, the Outlook Global Address List, and the search feature in Microsoft Teams.

The 3CX Phonebook can be found using the 3CX PBook button on Physical Phones or by going to the team tab in 3CX Soft Clients. These have all UNF 3CX profiles listed in them. Access the UNF 3CX Webclient (it will require an extension and password to log in).

The Outlook Global Address List can be found in Outlook under the People tab and then in the Default Global Address List directory, which has all UNF members, including faculty, staff, and students, and their corresponding information that has been added, such as location, email, phone number, etc.

Microsoft Teams can also be used by those at UNF who have it to search for others in the UNF Directory. It can be done by searching at the top of the screen in Teams and typing in the name, N-Number, or other information about them. It will pull up their Teams profile information with much of the same information as Outlook.

Who do I contact to update the name on my phone or in the phone directory?

If you need to change your name or location, you will need to submit an ITSR - Information Technology Services Request, which can be done at or contact the help desk by emailing If there is a problem with your title or department listing you will need to contact HR as this information is updated depending on the information they have on file.

How do I make an emergency call?

  • Listen for the dial tone.
  • Dial 911.
  • The 911 call will be routed to the University Police Department (UPD). UPD will see, on their dispatch telephones, the building and room number from which the call is being made.

How do I make a local call?

  • Listen for the dial tone.
  • Dial the local 7-digit number.

How do I make a long-distance call?

  • Your telephone must be classified as capable of making long-distance calls.
  • Listen for the dial tone.
  • Dial the 10-digit number.

How do I make an international call?

  • Your telephone must be classified as capable of making International calls.
  • Listen for the dial tone.
  • Dial the country code, city code, and number.

Can I call toll-free numbers?

  • Yes. Listen for the dial tone.
  • Dial 1 + (800 or 877 or 866) + 7-digit number

To retrieve messages that others have left for you

  • Access Voicemail, Login to your mailbox.
  • The system may announce the number of Unread/Read messages
  • Press * to play Messages. Envelope information, including Caller ID of the caller may be played with each message.
  • You may press 0 to skip to the next message; 3 to delete; or 5 to forward

To re-record your personal greeting

  • Login to your voicemail box and press 98
  • Follow the prompts to record and save

To change your password

  • Login to your voicemail box and press 97

To re-record your voiced-in name

  • Login to your voicemail box and press 95
  • Follow the prompts to record and save

To transfer directly to voice mail (Express Messaging)

  1. Hit the transfer button after accepting the call.
  2. Hit * then 4, then enter the four-digit extension you want to transfer to.
  3. Hit blind transfer to complete the transfer.

To check messages for a mailbox different from your own

  1. Dial (3900)
  2. Press #
  3. Using your touchtone keypad, enter the desired mailbox number. DO NOT PRESS #
  4. When prompted, using your touchtone keypad, enter the password

Suggestions for Voice Mail Personal Greetings

Generic Greetings:

"Hello (Hi), you have reached (your name) with the department of (insert department) at the University of North Florida. I am either on my other line or away from my desk, so please leave your name, telephone number and a detailed message after the tone and I'll return your call as soon as possible. Thank you."

If you have questions or need your voicemail password reset, please get in touch with the ITS Help Desk at extension 4357 (HELP).


Randy Jones - Telecommunications Manager
Nate Farley - Telecomm Tech III
TC Birden - Telecom Tech II
Donnie Cole - Sr Telecomm Tech
Anthony Howell - Telecom Systems Specialist
Manderas Kidane - Telecommunications Intern
Kimberly Hunter - Equipment Support Tech

How to Get Support:

Help Desk

Phone: 904-620-DIAL (3425)
Work Hours: Monday - Friday 7:30 AM – 4:00 PM

Supporting Information:

One-Time Charges:

Request to activate an existing network or cable TV data port, or to install and activate a new network or cable TV data port for a single computer, printer, phone, or TV.

The following charges may apply:

  • New port: $400
  • Relocate port (if existing cabling can reach): $150

Submit a request ticket