Telephone Services

Who do I contact if I need my phone or phone line moved?

You will need to submit a request to the ITS Help Desk.

I'm having trouble with my phone line - who do I contact?

The ITS Help Desk needs to be contacted. You may submit a trouble ticket at help.unf.edu or contact them by phone. Their phone number (if you can find another working phone) is 620-HELP (4357) or email them at helpdesk@unf.edu

Where may I find a campus phone directory?

There are a few places where UNF faculty, staff, and students can find a campus phone directory. These methods use the 3CX Phonebook, the Outlook Global Address List, and the search feature in Microsoft Teams.

The 3CX Phonebook can be found using the 3CX PBook button on Physical Phones or by going to the team tab in 3CX Soft Clients. These have all UNF 3CX profiles listed in them. Access the UNF 3CX Webclient (it will require an extension and password to log in).

The Outlook Global Address List can be found in Outlook under the People tab and then in the Default Global Address List directory, which has all UNF members, including faculty, staff, and students, and their corresponding information that has been added, such as location, email, phone number, etc.

Microsoft Teams can also be used by those at UNF who have it to search for others in the UNF Directory. It can be done by searching at the top of the screen in Teams and typing in the name, N-Number, or other information about them. It will pull up their Teams profile information with much of the same information as Outlook.

Who do I contact to update the name on my phone or in the phone directory?

If you need to change your name or location, you will need to submit an ITSR - Information Technology Services Request, which can be done at help.unf.edu or contact the help desk by emailing helpdesk@unf.edu If there is a problem with your title or department listing you will need to contact HR as this information is updated depending on the information they have on file.

How do I make an emergency call?

• Listen for the dial tone.
• Dial 911.
• The 911 call will be routed to the University Police Department (UPD). UPD will see, on their dispatch telephones, the building and room number from which the call is being made.

How do I make a local call?

• Listen for the dial tone.
• Dial the local 7-digit number.

How do I make a long-distance call?

• Your telephone must be classified as capable of making long-distance calls.
• Listen for the dial tone.
• Dial the 10-digit number.

How do I make an international call?

• Your telephone must be classified as capable of making International calls.
• Listen for the dial tone.
• Dial the country code, city code, and number.

Can I call toll-free numbers?

• Yes. Listen for the dial tone.
• Dial 1 + (800 or 877 or 866) + 7-digit number

To retrieve messages that others have left for you

• Access Voicemail, Login to your mailbox.
• The system may announce the number of Unread/Read messages
• Press * to play Messages. Envelope information, including Caller ID of the caller may be played with each message.
• You may press 0 to skip to the next message; 3 to delete; or 5 to forward

To re-record your personal greeting

• Login to your voicemail box and press 98
• Follow the prompts to record and save

To change your password

• Login to your voicemail box and press 97

To re-record your voiced-in name

• Login to your voicemail box and press 95
• Follow the prompts to record and save

To transfer directly to voice mail (Express Messaging)

1. Hit the transfer button after accepting the call.
2. Hit * then 4, then enter the four-digit extension you want to transfer to.
3. Hit blind transfer to complete the transfer.

To check messages for a mailbox different from your own

1. Dial (3900)
2. Press #
3. Using your touchtone keypad, enter the desired mailbox number. DO NOT PRESS #
4. When prompted, using your touchtone keypad, enter the password

Suggestions for Voice Mail Personal Greetings

Generic Greetings:

"Hello (Hi), you have reached (your name) with the department of (insert department) at the University of North Florida. I am either on my other line or away from my desk, so please leave your name, telephone number and a detailed message after the tone and I'll return your call as soon as possible. Thank you."

If you have questions or need your voicemail password reset, please get in touch with the ITS Help Desk at extension 4357 (HELP).