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Information Technology Services
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ServiceNow - UNF Support Center

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A New UNF Support Center  Experience Coming Dec. 7, 2022

Benefits of ServiceNow

Rapid Help 

  • Empowers you with easy-to-use self service
  • Expands options for flexible support for help on any device
  • Assists in getting answers quickly with simple to use powerful search

Improved Service

  • Introduces an expanded Service Catalog 
  • Enables responsive request fulfillment 
  • Connects campus with IT for help and service 

Enhanced Communication

  • Features a centralized and relevant knowledge base
  • Opportunities to communicate feedback on service and knowledge
  • Provides system status information for key campus IT services

Clear visibility

  • Efficiently communicates confirmation of outages and resolutions
  • Includes an easy to access system maintenance and change calendar
  • Designed to be a modern and easy to use support portal
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Strategic Partner

  • Strengthens the alignment of IT with the campus community
  • Delivers a clear view of IT Services
  • Built on an adaptive and scalable system to support University growth