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IX Messaging by Avaya

Quick Reference

linear order of commands for the phone - information available below

Avaya Key Commands for Phone System

Main Menu

8- Mailbox Commands

0- Return to Auto Attendant

Default Listen to Messages

Mailbox Commands

2- Greeting Options

3- Disconnect

4- Set Password

5- Mailbox Tools

6- Listen to Messages in Inbox

0- Mailbox Options

*Repeat these options

#Main Menu

Mailbox Options

3- Define Default fax Address

*Repeat these options

#Main Menu

Mailbox Tools

1- Auto Forward Message

2- Notification Settings

5- Distribution List

8- Mailbox Commands

*Repeat these options

#Main Menu

Message List Commands

2- Review Message

4- Skip to Previous Message

6- Skip to Next Message

7- Message Commands

8- Mailbox Commands

9- Call back to Sender

0- Return to Auto Attendant

*Repeat these Options

Greeting Options

1- Personal Greetings

3- Record Location Greeting (Extended Absence)

4- Location Menu

5- Record Busy Greeting

6- Record Customized Greeting

9- Record Name Greeting

*Repeat these options

#Main Menu

Notification Settings

1- Add Notification Schedule

2- Delete Notification Schedule

3- Modify Notification Schedule

4- Return to Main Commands

5- Listen to Notification Schedule

8- Mailbox Commands

*Repeat these options

#Main Menu

Distribution List

1- Add Distribution List

2- Listen to Distribution List

3- Delete Distribution List

4- Modify Distribution List

8- Mailbox Commands

*Repeat these options

#Main Menu

Message Commands

1- Reply to Sender Only

2- Envelope Information

3- Forward Information

4- Reply to All Recipients

5- Compose a Message

6- Delete Message

*Repeat these options

#Main Menu

Default Disconnect

Location Menu

1- Change Location (In Office)

2- Change Location (Extended Absence)

4- Return to Greetings Options

Compose/Record a Message (after recording and selecting recipients)

2- Review Recorded Message

4- Go to previous Message

5- Append to recorded message

6- Save Recorded Message

7- Send Recorded Message

8- Mailbox Commands

0- Return to Auto Attendant

*Repeat these options

Send Message Menu

2- Review Recorded Message

5- Send Message

6- Cancel Message and Exit

8- Mailbox Commands

9- Send Recorded Message

0- Message Options

*Repeat these options

#Main Menu

Default Disconnect

Message Options

1- Toggle Urgent Flag

4- Toggle Confidential Flag

5- Toggle Certified Flag

6- Send Recorded Message

*Repeat these options

#Main Menu

Message Playback Options

1- Rewind (5 sec)

3- Pause (5 sec)

# Fast Forwards (5 sec)

Common Commands (available in most menus)

8- Go to mailbox commands

*Repeat current menu (help)

#Return to previous/main menu

Tutorial

Login to a new IX messaging voicemail box

  1. Dial the IX Messaging extension number (3900) DO NOT PRESS #
  2. Were you prompted for your voice mail password?
    1. If yes, go to Step 3 (this means the station is "integrated" to voicemail)
    2. If yes, but you'd like to login to a different mailbox, press *
    3. If no, enter your full extension number.
  3. Key in the default password, which is 11+ your extension (This temporary password is for initial set-up only)
  4. The system will guide you through a tutorial to establish your new Voicemail on first login.
    1. Create a new password. Press # to continue.
    2. Your password must be four digits long (minimum).
    3. Record your Personal Greeting. Press # to continue.
    4. Record your Name Greeting. Press # to continue.

Account Locked Out?

  • Your voice messaging account will become locked if you type in an incorrect password five consecutive times. The count does not start over until a correct password has been entered, so if you enter an incorrect password twice on one one day and three times the next day, your account will become locked.
  • If your account becomes locked, contact the ITS Help Desk to have it unlocked and reset back to the default password.

To retrieve messages that others have left for you

  1. Access Voicemail, Login to your mailbox.
  2. The system may announce to number of Unread/Read messages
  3. Unread (New) Messages will automatically begin to play. Envelope information including Caller ID of the caller may be played with each message.
    1. To skip envelope information you may press #
  4. You may press 6 to skip to the next message; 76 to delete; or 73 to forward

To re-record your personal greeting

  1. Login to IX Messaging and press 821
  2. Follow the prompts to record and save

To change your password

  • Login to IX Messaging and press 84

To record a temporary greeting

  1. Login to IX Messaging and press 823
  2. Follow the prompts to review and record an Extended Absence greeting

To set your location to Extended Absence

  1. Login to IX Messaging and press 8242
  2. Follow the prompts to determine if callers are allowed to leave a voicemail and if they are allowed to skip the greeting

To set your location to 'In Office'

  1. Login to IX Messaging and press 8241
  2. Follow the prompts to choose 'In Office'

To re-record your voiced-in name

  1. Login to IX Messaging and press 829
  2. Follow the prompts to record and save

To transfer directly to voice mail (Express Messaging)

  1. Transfer the caller to extension (3901)
  2. Key in the target mailbox number. DO NOT PRESS #
  3. Complete the transfer.

To check messages for a mailbox different from your own

  1. Dial (3900)
  2. Press *
  3. Using your touchtone keypad, enter desired mailbox number. DO NOT PRESS #
  4. When prompted, using your touchtone keypad enter the password

Suggestions for Voice Mail Personal Greetings

Generic Greetings:

"Hello (Hi), you have reached (your name) with the department of (insert department) at the University of North Florida. I am either on my other line or away from my desk, so please leave your name, telephone number and a detailed message after the tone and I'll return your call as soon as possible. Thank you."