A generic e-mail account is one that is assigned to a department, and not a person. Instead of having a address such as firstname.lastname@example.org, it would have a department name, such as email@example.com. It will allow student workers to receive Exchange e-mail, without interfering with their academic and personal Osprey e-mail. It will also allow a department to have a permanent e-mail address that they know will go unchanged from one semester to the next. Generic accounts can only be created in the Windows system, not the Osprey system.
If a generic computer account is something that will benefit your department, please send a request to your college or department's C-Tech.
If you experience any difficulties with any of your computer accounts, or have any questions, please contact the ITS Support Center at (904) 620-HELP or send them an e-mail.