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Noteworthy Accomplishments

As the University’s Chief Information Officer, I am pleased to present our second Information Technology Services Annual Report. I hope that you will take time to read it and provide feedback on its contents.


Information Technology Services (ITS) registered a number of noteworthy accomplishments during the 2013-2014 academic year. Among the more significant:


  • Completed an extensive overhaul of the Banner Student System to accommodate changes required by the Academic  Partners initiative.
  • Completed an upgrade to Blackboard Mobile, providing improved mobile access for students and faculty.
  • Took an innovative approach to the support of faculty and students with the hiring of a tenured faculty member to serve as the Director of Academic Technology. 
  • Expanded the functionality of Virtual Lab, making widely used software available to students, faculty, and staff at anytime from anywhere.
  • Completed a project to support advanced multimedia for academic courses.
  • Held UNF’s first ever Cyber Security Symposium.
  • Began implementation of TeamDynamix, a new Help Desk ticketing and management system.
  • Continued migration to a new document imaging solution.
  • Implemented an online contract management system.

These are just a few examples of the ITS organization’s numerous accomplishments and activities. Throughout this report, you will see more…
Lance Taylor

Future Objectives

There is still much work to be done to support the University’s strategic and operational goals. Some of the primary objectives for 2014-15 include:


  • Address the University’s need for advanced data analytics and data-driven decision making.
  • Partner with the Carpenter Library in the creation of the Library Learning Commons and relocate the Help Desk from the Mathews Building to the Carpenter Library.
  • Support the creation and operation of the Math Emporium. 
  • Complete implementation of the Professional Behaviors Assessment project.
  • Complete TeamDynamix implementation as the University’s service desk solution and investigate this product as a project management solution. 
  • Complete migration to new document imaging solution.
  • Implement College Scheduler, improving course registration planning for students.
  • Collaborate with SUS colleagues and the BOG on opportunities for shared services implementation.

On a personal note, this will be my last annual report as CIO. I will be retiring in the Spring of 2015 after nearly 40 years of service to UNF. To the countless number of faculty, staff and students that I have had the pleasure of knowing and working with, I wish you the very best.

People and Teams


ITS Group Photo Taken in November of 2013

Our Vision

ITS - One-third technology and two thirds service.


Our Mission

Implement and support information technology that enhances the educational, research, service, and administrative activities of students, faculty, and staff.


Our Teams

Information Technology Services is comprised of five departments: Academic Technology, Enterprise Systems, Project Management Office, Networking, Systems, and Security and User Services. Click here to view an organizational chart of staff members and their teams.


The Academic Technology department serves to foster and support the use of academic technology in the teaching, research and service activities of the UNF’s faculty and students. Academic technology refers to any technology used by faculty and students in the creation and dissemination of knowledge. This mission requires cooperation and coordination between administrative, academic and technology units. We seek to enable the university to realize its potential in teaching, learning, and research through the innovative design and meaningful integration of technology. The director of Academic Technology serves as a key advocate for faculty with administrative and technology units across campus.


The Enterprise Systems department deploys and delivers enterprise applications which support the administrative, research, instructional, and outreach activities of the University in a risk-managed, cost-effective, and continuously improved environment.

  • Systems Integration manages the integration of third-party technology solutions, including Blackboard Learn, Luminis Portal, Ektron Content Management System (CMS), EMS Calendar System, Imaging System, Raiser's Edge, Financial Edge and other applications. Systems Integration also provides business solutions using SharePoint, custom web development, and reporting. 
  • The Business Services area is responsible for Enterprise data services, reporting, and other areas in support of the administration functions of the University.
  • The Applications Development unit provides custom applications and automated solutions in support of administrative and academic functions of the University.


Networking, Systems and Security provides a diverse set of critical computing services in support of the educational, research and social missions of the University.

  • The Networking team is responsible for the planning, construction, and maintenance of a reliable, highly available and high-performance campus network. This includes the campus wired and wireless network, Internet connectivity and the telephone system. They also manage dedicated high-speed connections to Florida Lambda Rail, a high-speed network that connects all of the state universities to each other and external resources.
  • The Systems team provisions and maintains servers, file storage and infrastructure systems, such as campus email, database systems, collaboration platforms (e.g. SharePoint) and the Virtual Lab . They are responsible for critical systems such as authentication, remote access and anti-spam email filtering.
  • IT Security's mission is to provide a safe computing environment for the campus. They maintain systems protecting the critical data of the University, including firewalls, intrusion prevention systems and anti-malware software. Essential services include threat analysis, mitigation efforts, incident response and consultative support.


The Project Management Office (PMO) provides focused, operational insight for university-wide critically strategic IT initiatives enabling senior university leaders to adapt dynamically to emerging trends while realizing the impact. The PMO also serves as the champion of organizational change by seeing change (and the willingness of the organization to change) as a competitive differentiator. Finally, the PMO serves as a means by which disparate, seemingly unconnected efforts become one, cohesive strategy through its ability to view the larger purpose of the university’s short and long term objectives.


User Services provides a broad range of services from technical support to partnering with other units in delivering services and projects that enhance the educational and business needs of the University.

  • The ITS Help Desk provides a central location for students, faculty and staff to access information, support, technical resources and routes technical issues and requests to other staff members in ITS.
  • College and administrative support coordinators provide advanced desktop support and are subject matter experts for many campus applications and technical services.
  • The computer client development unit manages desktop software licensing and deployment for the campus.


View Last Year's Annual Report