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Internet Connectivity

Use a Hard-Wired Connection when in your room

There are hard-wired network connections in every room in the residence halls and wireless coverage throughout the residence areas. It is highly recommended when you are connecting in your room, use a hard-wired connection. This will provide you with a more consistent and faster connection. To do this, you will need an Ethernet cable. Plug one end of the Ethernet cable into your computer and the other end into the jack in the wall of your room (or into the mini-hub provided by Housing). You can purchase an Ethernet cable in UNF's bookstore or any store that sells computer supplies.

Use the UNF - Wireless Network

During the summer of 2018, UNF upgraded the wireless network. Please access UNF-Wireless to go online. The network requires you to login using your UNFID and password. The "guest" network requires no login and only provides access to the Internet and Internet-facing services. The "guest" network is designed for use by campus visitors (not affiliated with UNF).


  1. After establishing an Internet connection and when you open a web browser, you will be asked to install SafeConnect.
  2. It will check for the following: 
    • Anti-virus and anti-spyware software installed and up to date
    • "Automatic operating system updates" are enabled
    • No Peer to Peer software/services running
    • No router connected
  3. When the requirements are met, access to UNF's network is permitted.

Check Out the Student Technology Toolkit!

Find out everything you need to know about the technology tools available to UNF students: Email, Canvas, UNF Mobile App, Passwords, Virtual Lab and much more. Visit 

Quick Tips for Residence Hall Connectivity

  • Disable any Bitorrent software before you connect to the network. This includes bitcoin software.
  • Disable P2P updating for any online games and Windows 10.
  • Don't hook up a wireless router to the Ethernet port, it won't work!
  • Wireless printers are not supported on the residence hall Wifi networks.
  • Use Ethernet for any gaming console or multimedia device, you'll get much less lag.
  • Multimedia streaming devices (Roku, Amazon Fire TV Stick, Chromecast) are not supported on residence hall Wifi networks.

Free Software for Students

UNF provides access to a number of free software programs. All of these programs will run on both Windows and Mac Computers. Items such as: Microsoft Office 365 and anti-virus solutions. Please visit for more information.

Virtual Lab

Provide access to free software applications from any computing device - laptops, desktops, tablets and smartphones - from any location, at any time.

  • From a laptop/desktop - Go to, install free app and login with UNF ID and password.
  • From a mobile device - Go to the App store, download Citrix Receiver, enter in as the address and your UNF ID and password.

Software Provided

  • Microsoft Visio 2013
  • SPSS Statistics 22
  • And More!

UNF Help Desk

If you encounter connection issues, can't access a UNF resource, have a virus (computer running very slow) - contact the ITS Help Desk. They are open seven days a week!


Contact the ITS Help Desk for questions or issues related to internet connectivity in your residence or on campus:

  • Call (904) 620-HELP (4357)
  • E-mail or submit your problem online at
  • Visit them in their new location on the first floor of the Thomas G. Carpenter Library