UNF Housing FAQs

Financial Questions

• Where do I pay for my housing?

  The preferred way to make payments is online through your myWings account with an e-check or with a credit card. You can also make a payment by check at the Student Financial Services Office in Hicks Hall. For a full list on where and how to pay, visit our UNF Housing How to Pay webpage.

• I have Florida Prepaid Dormitory. What do I need to do?

  You should have marked that you have Florida Prepaid Dormitory on your housing contract. For Main Campus Housing, the Department of Housing and Residence Life automatically bills Florida Prepaid Dormitory for the Fall and Spring semesters. For Flats at UNF, residents must submit a Deferment Request Form requesting their rent to be paid with Florida Prepaid Dormitory.

• What type of room will Florida Prepaid pay for?

  Florida Prepaid Dormitory will cover the cost of a double occupancy air conditioned space. Historically, Florida Prepaid has approved payment for the following residential rooms:

  • Double Occupancy in Osprey Cove
  • Double Occupancy in Osprey Landing
  • Double Occupancy in Osprey Hall
  • Double Occupancy in Osprey Crossings
  • 2 Bedroom (4 person) in Osprey Village
  • 1 Bedroom (2 Person) room in Osprey Village
  • Double Occupancy in Osprey Fountains
• Can I live in an area that is not approved by Florida Prepaid?

  Yes. If you elect to live in a more expensive room, Housing will bill Florida Prepaid at the highest approved room rate and you will pay the difference between the cost of an approved room and your assigned room. If you are assigned to a room not fully covered by Florida Prepaid, you will need to pay the difference or defer the remaining portion to financial aid by the published Housing due date. Occasionally, due to high numbers of students and late registrations a student may be assigned to a tripled room. In this case, Florida Prepaid will only pay the cost of the assigned room.

• Can my Florida Prepaid Dormitory plan be used for the summer semester?

  Florida Prepaid discourages using your dormitory plan for summer because you will not get the full benefit of your plan since it is a shorter semester. However, if you want to use your plan for summer the purchaser of the plan can contact Florida Prepaid asking them to approve payment for summer housing. Once approved, UNF Housing will bill Florida Prepaid for your rent.

• Can I use financial aid to pay my rent?

  You may be able to pay all or a portion of your rent with financial aid if you have enough aid posted on your account after meal plan and tuition/fees. The Department of Housing and Residence Life will automatically defer all or a portion of rent against any posted and accepted financial aid. If there is enough to cover all expenses, you will be cleared for move-in. If there is a portion of the housing rent not covered by accepted financial aid, the portion not covered must be paid by the Housing rent due date to avoid a late payment fee.

• What does "defer my rent" mean?

  Since the housing payment is due before financial aid pays out, if you have enough posted and accepted financial aid reflected on your account after subtracting your meal plan and tuition and fees, you may wait until financial aid pays out to pay all or the remaining part of your rent. Only payment for the portion of rent that your financial aid will cover can be delayed until financial aid disburses. The Department of Housing and Residence Life will automatically defer all or a portion of your rent. The rent balance not covered by financial aid must be paid by the Housing rent due date to avoid a late payment fee.

• I have financial aid but not enough to cover all of my housing.

  The Department of Housing and Residence Life will automatically defer all or a portion of rent against any posted and accepted financial aid that is remaining after your meal plan and tuition and fees. The portion of rent not covered by financial aid must be paid by the Housing rent due date to avoid a late payment fee. Also, if your financial aid does not pay out as initially expected, you may owe an additional amount for rent at the time financial aid is disbursed.

• My financial aid is not reflected on my awards screen. How will this affect deferring my rent?

  If you do not have any financial aid reflected, we will not be able to defer your rent. You will need to pay your rent in full by the published Housing due date. It can take 4-6 weeks for UNF to be notified of any federal funding you may be receiving. We suggest you complete your FAFSA no later than March 1st for each academic year to avoid this problem.

• I’m in verification. What does this mean and how does this affect my housing status?

  Each year the federal government randomly selects about a third of all students to verify the information submitted on their FAFSA. Specific documents are requested to confirm that the information entered on the FAFSA is accurate. You must submit these as soon as possible because your financial aid will not pay until this process is completed. If you are selected for verification, One Stop Student Services can help you determine the necessary documents to submit. Your housing will continue to be deferred until mid-term, after which, if your aid does not pay out because of verification, you may be asked to pay your housing by means other than financial aid.

• My financial aid has not paid for my housing yet. What does this mean?

  There could be several reasons for this. The best thing to do is to contact One Stop Student Services and they will be able to assist you.

• Do you offer payment plans?

  We offer the Residential Alternative Payment Plan (RAPP) to those who have exhausted all of their financial aid options, including grants and loans, and still owe $1,500.00 or more on their rent. The rent is divided into four equal installments per semester due the first of each month, beginning on August 1 for the fall and December 1 for the spring.

• Is the due date for housing the same as the due date for tuition?

  Yes, the due date for housing is the same as the due date for tuition.

• My parents pay my bills. Can I have correspondence sent to them?

  All correspondence from the Housing Office is sent to the resident's UNF osprey e-mail address. Paper invoices are no longer sent.

• I’m a new student and will be attending Summer B and Fall. Do I send in $300 with each contract?

  No. The $100.00 processing fee is a one-time, non-refundable fee and the $200 rent pre-payment is only required for the first contract that you submit but may be asked for again if it has been a while since you stayed on campus. This initial $300 fee cannot be waived or deferred to financial aid.

• I have a Housing Hold on my account.

  This is generally a result of a past due housing charge. Once you pay the balance due, the hold will automatically be released from your account. It can take up to 4 hours for this automated process to run.

• I have a Financial Hold on my account and the Student Financial Services Office says it’s because of housing.

  A financial hold is the result of having a past due balance at the University. It is not necessarily a housing balance. Holds are generated automatically once the due date on any charge passes. The only way for this hold to be released is to pay the balance due. If the balance due is related to housing, we will be happy to review your account with you to determine why the hold was generated. If the hold is not related to an outstanding housing balance, we cannot remove it.