Time Allotment

Each student has approximately 300 minutes of time available for tutoring within Smarthinking. Time deductions vary depending on the tutoring service utilized. For instance, a real-time interaction with a tutor can be metered to the minute, but there are additional deductions for processing and archiving the tutoring session. Writing Lab submissions carry different time deductions depending on the size of writing sample submitted (paragraph vs. essay.)

Specific time deductions can be found on the following chart.


Managing Your Time

Increasing Your Time Allotment

If you use Smarthinking frequently, and you use up your 300-minute time allotment, you will get a pop-up message that reads:

"OOPS! You have used up your time allocation for Smarthinking's tutoring services! If you need more time, please send an email to UNFonline@unf.edu requesting additional time on your account. A response will be sent on the next business day."


Be mindful of your time. An increase in your time allotment is not immediate, or guaranteed. Plan accordingly.


Usage Details

You can check your detailed time & usage details from the "Manage My Account" tab.  Click on your name to access your Profile menu. 


usage menu