Osprey Mediation Program

Conflict is an inherent part of a university setting where students from many diverse backgrounds come to learn and work in a tightly-knit, often competitive and pressured community. In alignment with the University’s mission statement, the Osprey Mediation Program (OMP) provides opportunities for students to make a significant contribution to the university community and assist in the development of a supportive campus community.

The Osprey Mediation Program (OMP) at the University of North Florida (UNF) was created to empower members of the University community with the process and ability to peacefully and constructively address differences while achieving personal fulfillment and supporting personal, institutional and community goals and values. We provide mechanisms for individuals and groups to communicate constructively, thoughtfully and compassionately. We seek to enhance cooperation among individuals and groups in conflict, allowing them to invest and take responsibility for the resolution process.

The Mediation Process

The Dean of Students will receive referrals from Student Conduct, the Office of Fraternity and Sorority Life, Residence Life or the Student Ombudsman, or a faculty or staff member and decide on the most appropriate course for resolution. Referrals alleging that a student conduct code has been violated may have judicial charges pending, but if Student Conduct Officer determines mediation is an alternative the case will be referred to the Osprey Mediation Program (OMP). To expedite the mediation process, the Dean will then contact the parties involved in the referral, explain the mediation option, get a verbal consent to proceed with the mediation process, get a summary of the mediation issue and schedule a mediation session. The mediation session must take place within 25 days of the referral. Once mediation is complete, the mediation agreement will be forwarded to the Dean of Students. That agreement is binding and successful completion of the process and agreement would negate any judicial action by Student Conduct or other office. If any of the parties are unwilling to participate in the mediation process or refuse to abide by the mediation settlement, the Dean will have the option of reviewing the case and may employ the student conduct process or other formal processes to formally adjudicate the matter. The OMP may be utilized to adjudicate academic dishonesty complaints only upon the consent of both parties.


  1. To offer UNF students a forum for constructive dispute resolution in a formal and confidential setting.
  2. To provide a fair and effective process in which disputing members of the community can resolve their own differences 
  3. To train student members of the UNF community in mediation and other dispute resolution techniques and encourage the use of such techniques in informal as well as formal settings. 
  4. To educate members of the UNF community about the value of constructive dispute resolution and promote mutual respect, civility and peace on campus.


Mediation is utilized where the incident in question is minor in nature, and the parties involved chose not to proceed with formal charges through Student Conduct or other formal appeals processes. When mediation is being utilized in lieu of a formal adjudication, the parties are expected to operate in good faith. If at any time the mediators feel that one or more of the parties is not acting in good faith, the mediation may be terminated and the case referred to the appropriate formal process.


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