Informed Ospreys Program FAQs

To access the Informed Ospreys modules, follow these instructions:

1. Log into myWings at mywings.unf.edu with your UNF N# and password.
2. Once logged in, locate and click on the Training & Development Tile.

   

3. Click the Osprey Ascend link.

   

Google Chrome is the recommended browser when accessing the Informed Ospreys Program Modules. Using Internet Explore/Microsoft Edge may cause compatibility issues.

Possible Issue Resolution if receiving Error

• Make sure to clear cookies and enable Flash player if needed.

Possible Issue Resolution if using PC/Google Chrome:

• Make sure you are using the most updated version of Google Chrome as your browser. Internet Explorer/Microsoft Edge use for accessing the website often causes problems.

Possible Issues Resolutions if using Mac/Safari Browser:

• If this message is received using Mac/Safari Browser, Malware may be present on your computer that was hijacking the browsers installed. Visit the Apple store, who are able to remove the malware.
• Privacy settings may be enabled in Safari on Mac. Below describes how the issue was resolved
  • Go to Privacy Settings and "disable cross-site tracking" in Safari on the Mac.

     

    

   

If Safari users receive the following message while accessing the course:

Error Message stating that " Due to your current browser settings, we are unable to save your progress. Please use the link below to update your browser's cookie settings. If you continue to experience difficulty, please contact Customer Support. -Vector Solutions

Safari users can work around the issue completing the following steps:

• In the Safari app on your Mac, choose Safari > Preferences,
• Then click Privacy
• Uncheck "Prevent cross-site tracking."

This option can be re-enabled after completing the course.

The Informed Ospreys Program is structured in a particular order for completion. Therefore, the courses within the modules must be completed in the sequence they are organized in order to move onto the next module. 

If you have trouble logging in to myWings, you may email helpdesk@unf.edu to have your password reset and/or address additional login issues.