Making An Appointment
If you are a current UNF student, have never been seen by our office, and are interested in seeking support and services from the UNF Counseling Center, you may do so by completing the online request for a new appointment. If you have been seen by our office in the past and are a returning client, you may request an appointment by completing this form. If you are unable to complete either form, you may call 904.620.2602 and selection option 1 to leave a message requesting an appointment. Our staff will respond to you during business hours and assist you in scheduling your appointment. New clients will be scheduled for a consultation and will be asked to complete paperwork online. Consultations will take about 45 minutes to complete and are scheduled on a first come, first served basis.
During a consultation, your counselor will talk with you about some of the reasons you are seeking support, explore your mental health history, and will evaluate what services or resources will be most helpful for you. Some students find that talking with a counselor once is sufficient to resolve the immediate concern. If further services would be beneficial, these will be discussed and a recommendation will be made by your counselor. These additional services may include resources offered by the Counseling Center or a referral to another campus or community resource. Please be aware that service recommendations are based upon your counselor's assessment of your presenting concerns and clinical needs and may not always include individual counseling.
During office hours, students in crisis have the option to either walk in to speak with a counselor in person, or call the crisis support line. This line is available 24-hours a day/7 days a week. To speak with a counselor by phone call 904.620.2602 and select option 2. Please see our Crisis Services page for more information about our helpline and other crisis resources.
If individual counseling is recommended following the initial consultation, students can receive up to a maximum of 12 sessions per year. The number of sessions is based upon the student’s therapeutic needs and the provider’s clinical assessment. Individual counseling appointments will be scheduled, at most, every other week. Missed appointments and late cancellations will count toward the session limit. If it is determined by your counselor that you would benefit from more frequent individual appointments and/or more than six sessions, you may be referred to a community mental health provider.
Other than the embedded Housing and Residence Life counselor, all other counselors staffed by the UNF Counseling Center are located in our main office.
If you are interested in working with a mental health provider in the community and have health insurance coverage, most insurance carriers provide referrals for mental health services through their website or over the phone. Information on how to navigate using health insurance to receive mental healthcare services. As an additional referral source, Psychology Today provides a therapist directory and can help you connect with therapists in the community. As the UNF Counseling Center is not affiliated with any insurance carriers or Psychology today, we are unable to vouch for or endorse any of the providers you may be referred to.
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