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Continuous Improvement 

 As part of the University of North Florida (UNF) Quality Enhancement Plan (QEP), the University concluded its five-year report on Community-Based Transformational Learning for the Southern Associations of Colleges and Schools Commission on Colleges (SACSCOC) in 2015.  The success of this process served as a springboard for continuing to evaluate how community engagement principles were being integrated throughout the institution.

In Fall 2016 and at the behest of President John Delaney, UNF established the Community Action Plan (CAP) team to further the work from the QEP and to examine practices across the institution, using a continuous improvement model, to broaden and deepen community engagement.

The three stages to UNF’s Community Action Plan are:


  1.  Inventorying Our Efforts
  2.  Quality of Partnerships  
  3.  Identifying a Pathway Forward  


At each stage of the plan, the composition of the CAP team has included individuals whose insight and expertise both champion and challenge UNF’s efforts, holding the institution accountable to its commitment to community engagement.  Through the various iterations of the CAP teams, almost 100 individuals throughout the University and Jacksonville communities have been involved as key contributors.

 Carnegie Action Plan Flowchart - actions listed above

For more information, please click on the desired CAP stage listed above or located in the left main menu.