Types of Service  

Data Gathering  

Telephone Interviewing 

• Computer Assisted Telephone Interviewing (CATI)
• No automated dialing, ONLY hand dialing
• 27 interviewing stations
• Interviews conducted 7 days a week
• PORL’s telephone calls appear on recipients’ caller ID screens as University of North Florida
• Spanish interviews – the PORL employs Spanish speaking interviewers to ensure ethnic representation

Mail Surveys 
Internet Surveys 
In-person interviews 
Focus groups 

Data Processing  

1. Sample Selection 
2. Questionnaire Design 

• Spanish Translation

3. Weighted data to census demographics or registered voters for any region 
4. Complete data Analysis using SPSS or STATA 

• Coding of open-ended questions
• Cross-tabulation (or other advanced statistical analyses) by demographics; i.e. race, gender, income, etc.

5. Written reports, charted results and presentations of findings