Types of Service

Data Gathering

• Telephone Interviewing
  • Computer Assisted Telephone Interviewing (CATI)
  • No automated dialing, ONLY hand dialing
  • 27 interviewing stations
  • Interviews conducted 7 days a week
  • PORL's telephone calls appear on recipients' caller ID screens as University of North Florida
  • Spanish interviews - the PORL employs Spanish speaking interviewers to ensure ethnic representation
   
• Mail Surveys
• Internet Surveys
• In-person interviews
• Focus groups

Data Processing

1. Sample Selection
2. Questionnaire Design
   • Spanish Translation
    
3. Weighted data to census demographics or registered voters for any region
4. Complete data Analysis using SPSS or STATA
   • Coding of open-ended questions
   • Cross-tabulation (or other advanced statistical analyses) by demographics; i.e. race, gender, income, etc.
    
5. Written reports, charted results and presentations of findings