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How to return checked out equipment

Technology equipment including laptops, chargers, mobile hotspots, webcams, and tablets was loaned out to faculty, staff and students as part of the University’s transition to remote learning in response to COVID-19. There were three primary locations where devices were checked out: the Thomas G. Carpenter Library, the Center for Instruction and Research Technology (CIRT) and the ITS Help Desk. All equipment checked out will be returned to the Library during a scheduled return time.


At this time, all due dates for materials and equipment loaned from the Thomas G. Carpenter Library, the ITS Help Desk, and CIRT have been extended until July 1, 2020, and no fines or holds will be imposed.

We request that no technology devices and peripherals be returned at this time unless truly necessary.


If a technology device (laptop, chargers, webcams, hotspots, etc.) must be returned, please use the following process:

Step 1

Contact the ITS Help Desk at or 904-620-4357 to notify us that you would like to return equipment and to schedule a return time.


We will only accept returns during established return windows. We will not accept returns outside of set return windows. To avoid damage and possible fees, please do not attempt to return technology items in book drops.


Currently, the return window is Wednesdays from 11 am until 1 pm.

Step 2

Complete this online form to provide us with information about the equipment you are returning.


Make a copy of any data you have on a checked out laptop before you return it. You will not be able to recover the data after you return it.

Step 3

Go to the front vestibule of the Thomas G. Carpenter Library at your agreed-on time.


A staff member will bring a cart to you. They will ask you to fill out an index card with your full name, N#, and phone number and they will provide you with a plastic bag to place the equipment you are returning and the index card in.


Once you have sealed the equipment in the bag, you will put it on the cart.


At this point, your equipment return is complete.

Step 4

We will store the equipment you returned in a quarantine location for a minimum of 96 hours before we sanitize it following established guidance from hardware vendors such as Apple, Dell, and Microsoft. During this time, no returned equipment will be accessible.