Blackboard Support 

The Online Learning Support Team (OLS) in CIRT provides Blackboard support to UNF faculty.  The OLS Team includes professional staff and student assistants that are available to support faculty with their online learning needs.  We are available by walk-in, phone, and email. In addition to providing individual support, we offer scheduled and On Demand workshops. Our searchable Blackboard Knowledgebase is a great option if you prefer self-paced training or just want to explore the features of Blackboard on your own.


The best way to stay informed about any current Bb Issues and other system news is UNF’s Bb News  site, and use this resource to stay up to date. You’ll also find an option to follow by Email; signup for that subscription will allow you receive an email each time a new item is posted.


Hours of Operation


Monday - Friday*       



* Wednesday: 10:00am - 5:00pm





**Email Support Only

Closure Dates


December 24 - January 3


January 18

March 17-19

May 30

July 4

September 5

November 11

November 24-26 







Bldg 1,  Room 1801

Walk-In Support   

CIRT is located in Building 1, Room 1801 adjacent to Peace Plaza. Faculty are welcome to drop by and one of our distance learning assistants (DLAs) will provide one-on-one Blackboard support anytime during our hours of operation.

*To avoid waiting during peak times, such as semester start,  make an appointment by emailing 

Phone & Email Support 

Faculty can call (904.620.3927) or email ( CIRT anytime during our hours of operation. Keep in mind we offer weekend email support too!

On-Demand Workshops

 CIRT offers several on demand workshops. These include: Blackboard Grade Center, Remote Proctor NOW, and Blackboard Collaborate. To sign up for an On Demand workshop click here.


Blackboard Knowledgebase

The UNF Blackboard Knowledge Base provides several benefits when looking for Blackboard documentation.