CIRT's Online Learning Support Team (OLS) provides Canvas support to UNF faculty. The OLS Team includes professional staff and student assistants that are available to support faculty with their online learning needs. We are available by consultation, phone, and email. 

In addition to providing individual support, CIRT OLS also maintains a Resources Page with FAQs and reference materials. Our Knowledge Base contains articles on Canvas and our processes. As well, we offer scheduled and On Demand workshops and monitor a public Teams forum where instructors can share their Canvas experiences.

Resources   FAQ   UNF Canvas KB   LMS News

While CIRT OLS maintains the UNF Canvas Knowledge Base so that instructors can find solutions to questions concerning the LMS, some questions come up a bit more than others. Follow the links below to find answers.

Canvas 24/7 Support

Did you know that you and your students have access to 24/7 Canvas support? By clicking the Help button from the bottom of the  Global Navigation bar you can get immediate help with Canvas anytime. From the Help Menu you can receive immediate support via chat or, if it is not a pressing issue, you can log a support case.

Who to Contact?

This matrix can guide you to the right support agent.