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Support

CIRT's Online Learning Support Team (OLS) provides Canvas support to UNF faculty. The OLS Team includes professional staff and student assistants that are available to support faculty with their online learning needs. We are available by consultation, phone, and email. In addition to providing individual support, we offer scheduled and On Demand workshops.

 

The best way to stay informed about any Canvas Issues and other system news is UNF's Canvas News site. Bookmark and use this resource to stay up to date. You'll also find an option to follow by email; signing up for that subscription will allow you receive an email each time a new item is posted.

Canvas Consultation

CIRT support is currently operating on a largely digital basis; we strongly encourage everyone to use Zoom appointments, and that is the default. However, should you require an in-person consultation, please indicate so on the appointment form when you fill it out. In addition, to ensure social distancing, all in-person appointments must be scheduled in advance.


CIRT's Canvas support is located in Building 10, Room 1200 on the lakeside behind the mosaic pillars.

 

 

To avoid a wait during peak times, such as semester start/end, we recommend you schedule an appointment ahead of time.

CIRT Phone & Email Support

Faculty can call (904.620.3927) or email (cirtlab@unf.edu) CIRT anytime during our hours of operation. Keep in mind we offer weekend email support too!

CIRT Special Hours of Operation

Mondays - Friday | 8:30am - 5pm
Saturday and Sunday | 10am - 3pm
Available via email, phone, Microsoft Teams, or Zoom
In person appointments for equipment checkin/out, Video Studio, and consultations may be scheduled on our website.


Visit the Academic Continuity Resources webpage for additional information. This situation continues to change rapidly, so please also watch your UNF email, and visit the university website for updates: unf.edu/coronavirus

CIRT 2020 Closure Dates

  • January 1
  • January 20
  • March 19 - 20
  • May 25
  • July 3
  • September 7
  • November 11
  • November 26 - 27
  • December 25 - 31

CIRT Contact

  • Phone: 904.620.3927
  • E-mail: cirtlab@unf.edu
  • Location: Bldg 10, Suite 1200

Canvas Instructor Guide

Canvas instructor Guides is the online documentation site for instructors. The guides are continuously updated online and can be found on the Canvas Community Guides website.

Canvas 24/7 Support

Did you know that you and your students have access to 24/7 Canvas support? By clicking the Help button from the bottom of the  Global Navigation bar you can get immediate help with Canvas anytime. From the Help Menu you can receive immediate support via chat or, if it is not a pressing issue, you can log a support case.

 

Who to Contact?

This matrix can guide you to the right support agent.

 

Delivery slots:
  CIRT 24/7 Canvas Support
Canvas How To's Yes Yes
Error in Canvas Yes Yes
Missing Course Shell Yes No
Instructor Assignment Yes No
Student Activity Questions No No
Uploading Quiz Pools Yes No