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Support

CIRT's Online Learning Support Team (OLS) provides Canvas support to UNF faculty. The OLS Team includes professional staff and student assistants that are available to support faculty with their online learning needs. We are available by walk-in, phone, and email. In addition to providing individual support, we offer scheduled and On Demand workshops.

 

The best way to stay informed about any Canvas Issues and other system news is UNF's Canvas News site. Bookmark and use this resource to stay up to date. You'll also find an option to follow by Email; signing up for that subscription will allow you receive an email each time a new item is posted.

CIRT Walk-In Support

CIRT is located in Building 1, Room 1801 adjacent to Peace Plaza. Faculty are welcome to drop by and one of staff members will provide one-on-one Canvas support any time during our hours of operation.

 

 

To avoid a wait during peak times, such as semester start/end, we recommend you schedule an appointment ahead of time.

CIRT Phone & Email Support

Faculty can call (904.620.3927) or email (cirtlab@unf.edu) CIRT anytime during our hours of operation. Keep in mind we offer weekend email support too!

CIRT Hours of Operation

  • Monday - Friday: 8:30am-5:00pm
  • Wednesday: 10:00am - 5:00pm
  • Saturday/Sunday: 10:00am-3:00pm (Email Support Only)

CIRT 2018 Closure Dates

  • January 1
  • January 15
  • March 22 - 23
  • May 7 Phone support, one-on-one consultations, and Scantron unavailable
  • May 8 One-on-one consultations and Scantron unavailable
  • May 28
  • July 4

CIRT Contact

  • Phone: 904.620.3927
  • E-mail: cirtlab@unf.edu
  • Location: Bldg 10, Suite 1200

Canvas Instructor Guide

Canvas instructor Guides is the online documentation site for instructors. The guides are continuously updated online and can be found on the Canvas Community Guides website.

Canvas 24/7 Support

Did you know that you and your students have access to 24/7 Canvas support? By clicking the Help button from the bottom of the  Global Navigation bar you can get immediate help with Canvas anytime. From the Help Menu you can receive immediate support via chat or, if it is not a pressing issue, you can log a support case.  If you prefer phone support the Canvas Support Hotline number, 1-833-665-7261, is available 24/7 with live support representatives standing by. The Hotline Support Number for students is 877-399-9102.

 

Who to Contact?

This matrix can guide you to the right support agent.

 

  CIRT 24/7 Canvas Support
Canvas How To's x x
Error in Canvas x x
Missing Course Shell x  
Instructor Assignment x  
Student Activity Questions x x
Uploading Quiz Pools x