Support

UNF Canvas KB
 
Canvas Instructor Guides
 
Quickstart Guide
 
Student Support
 

CIRT's Online Learning Support Team (OLS) provides Canvas support to UNF faculty. The OLS Team includes professional staff and student assistants that are available to support faculty with their online learning needs. We are available by walk-in, phone, and email. In addition to providing individual support, we offer scheduled and On Demand workshops  

The best way to stay informed about any Canvas Issues and other system news is UNF's Canvas News site. Bookmark and use this resource to stay up to date. You'll also find an option to follow by Email; signing up for that subscription will allow you receive an email each time a new item is posted.

Walk-In Support

CIRT is located in Building 1, Room 1801 adjacent to Peace Plaza. Faculty are welcome to drop by and one of staff members will provide one-on-one Canvas support any time during our hours of operation.

 

 

To avoid a wait during peak times, such as semester start/end, we recommend you schedule an appointment ahead of time.

Phone & Email Support

Faculty can call (904.620.3927) or email (cirtlab@unf.edu) CIRT anytime during our hours of operation. Keep in mind we offer weekend email support too!

Canvas Instructor Guide

Canvas instructor Guides is the online documentation site for instructors. The guides are continuously updated online and can be found here.

Canvas 24/7 Support

Did you know that you and your students have access to 24/7 Canvas support? By clicking the Help button from the bottom of the  Global Navigation bar you can get immediate help with Canvas anytime. From the Help Menu you can receive immediate support via chat or, if it is not a pressing issue, you can log a support case.  If you prefer phone support the Canvas Support Hotline number, 1-833-665-7261, is available 24/7 with live support representatives standing by. The Hotline Support Number for students is 877-399-9102. 

 

Who to Contact?

This matrix can guide you to the right support agent.

 

  CIRT 24/7 Canvas Support
Canvas How To's x x
Error in Canvas x x
Missing Course Shell x  
Instructor Assignment x  
Student Activity Questions x x
Uploading Quiz Pools x  

Hours of Operation

 

2018 Closure Dates

 

Contact

 
Monday - Friday*
8:30am-5:00pm

* Wednesday: 10:00am - 5:00pm
Saturday/Sunday:
10:00am-3:00pm**

**Email Support Only
January 1
January 15
March 22 - 23
May 28
July 4
Phone
904.620.3927

E-mail
cirtlab@unf.edu

Location
Bldg 1, Room 1801