Support

Please visit the Academic Continuity webpage for updated information regarding the Spring 2020 semester.

CIRT's Online Learning Support Team (OLS) provides Canvas support to UNF faculty. The OLS Team includes professional staff and student assistants that are available to support faculty with their online learning needs. We are available by walk-in, phone, and email. In addition to providing individual support, we offer scheduled and On Demand workshops.

The best way to stay informed about any Canvas Issues and other system news is UNF's Canvas News site. Bookmark and use this resource to stay up to date. You'll also find an option to follow by Email; signing up for that subscription will allow you receive an email each time a new item is posted.

CIRT Walk-In Support

CIRT's Canvas support is located in Building 10, Room 1200 on the lakeside behind the mosaic pillars. Faculty are welcome to drop by and one of the staff members will provide one-on-one Canvas support any time during our hours of operation.

To avoid a wait during peak times, such as semester start/end, we recommend you schedule an appointment ahead of time.

CIRT Phone & Email Support

Faculty can call (904.620.3927) or email (cirtlab@unf.edu) CIRT anytime during our hours of operation. Keep in mind we offer weekend email support too!

CIRT Special Hours of Operation

Mondays - Friday | 8am - 5pm
Saturday and Sunday | 9am - 3pm
Available via email, phone, Microsoft Teams, or Zoom

Faculty who require equipment for remote instruction should email cirtlab@unf.edu with information about their requirements. At this time, we are not meeting faculty on campus for equipment pick up due to updated COVID guidance from city and state government. We will work with faculty individually and try to provide equipment directly or to develop alternate solutions for their remote instruction needs. We continue to provide equipment support via Zoom.

Visit the Academic Continuity Resources webpage for additional information. This situation continues to change rapidly, so please also watch your UNF email, and visit the university website for updates: unf.edu/coronavirus

CIRT 2020 Closure Dates

• January 1
• January 20
• March 19 - 20
• May 25
• July 3
• September 7
• November 11
• November 26 - 27
• December 25 - 31

CIRT Contact

• Phone: 904.620.3927
• E-mail: cirtlab@unf.edu
• Location: Bldg 10, Suite 1200

Canvas Instructor Guide

Canvas instructor Guides is the online documentation site for instructors. The guides are continuously updated online and can be found on the Canvas Community Guides website.

Canvas 24/7 Support

Did you know that you and your students have access to 24/7 Canvas support? By clicking the Help button from the bottom of the  Global Navigation bar you can get immediate help with Canvas anytime. From the Help Menu you can receive immediate support via chat or, if it is not a pressing issue, you can log a support case.

Who to Contact?

This matrix can guide you to the right support agent.