Yet 60% of all managers indicate they did not receive any training when they assumed their first manager role. How ready are your star performers to be promoted into new manager roles?




During the customizable New Manager Essentials Program, each participant will learn the best practices in developing and executing the three necessary skills of every effective manager: 

  • Managing Self
  • Managing Other Individuals
  • Managing Teams


  • Improved success rates for first-time managers
  • Improved team productivity
  • First-time managers are better prepared for this challenging transition
  • Participants have the opportunity to learn and practice the essential skills
  • New managers are more centered on and supportive of their team right from the start


  • They don’t establish goals and metrics
  • They don’t define and communicate expectations
  • They don’t give honest or effective feedback
  • They don’t move from “doing” to “doing through others”

* To optimize the learning experience of each participant, suggested enrollment is capped at 30 participants for each class at one time.



magnifying-glassManaging Self


NumberMODULE 1

Transitioning to Your Role as a Manager and a Leader
  • Understand your purpose, role and responsibilities as a manager
  • Learn to transition from individual contributor to manager
  • Inspire and Motivate the Team (4motive model)
  • Learn what employees need from their manager (DART model)
  • Plan, prioritize and allocate work to employees
  • Avoid crisis or reactive management
  • Conduct effective and productive staff meetings

NumberMODULE 2

Enhancing Your Emotional Intelligence & Conflict Resolution
  • Understand emotional intelligence
  • Apply emotional intelligence behaviorally
  • Complete EQi 2.0 instrument with interpretation
  • Conflict vs. Confrontation
  • Learn conflict resolution styles, strategies and outcomes
  • Understand conflict resolution process

magnifying-glassMANAGING OTHERS


NumberMODULE 3

Energizing Workplace Performance & Engagement
  • Prioritize core responsibilities
  • Define success measures
  • Set goals using the SMART model
  • Provide effective feedback
  • Address difficult personalities & performance issues
  • Hold crucial conversations

magnifying-glassMANAGING TEAMS


NumberMODULE 4

Building High Performing Teams (including Situational Leadership)
  • Establish team goals
  • Understand team development
  • Increase individual accountability and interdependency
  •  – Forming
     – Storming
     – Norming
     – Performing
  • Understand the different leadership styles and appropriate use of each
  • Apply the most appropriate management style for the situation
  •  – Coaching
     – Directing
     – Delegating
     – Supporting

NumberMODULE 5

Communicating with Clarity and Impact
    Understand the Four Basic Principles:
  • Use engaging language
  • Use power of questions
  • Use active listening
  • Use non-verbal communications
  •  – Focus on behavior over personality
     – Control the conversation
     – Delivering difficult information responsibly