Yet 60% of all managers indicate they did not receive any training when they assumed their first manager role. How ready are your star performers when they are promoted into a new manager role?

NEW MANAGER ESSENTIALS CERTIFICATE

CONTENT STRUCTURE

During the customizable New Manager Essentials Program, you will learn the best practices in developing and executing the three necessary skills of every effective manager:

Managing Self
Managing Other Individuals
Managing Teams

PROGRAM BENEFITS

Improved success rates for first-time managers
Improved team productivity
First-time managers are better prepared for this challenging transition
Participants have the opportunity to learn and practice the essential skills
New managers are more centered on and supportive of their team right from the start

Improved success rates for first-time managers
Improved team productivity
First-time managers are better prepared for this challenging transition
Participants have the opportunity to learn and practice the essential skills
New managers are more centered on and supportive of their team right from the start

NEW MANGERS FAIL WHEN:

They don’t establish goals and metrics
They don’t define and communicate expectations
They don’t give honest or effective feedback
They don’t move from “doing” to “doing through others”

* To optimize the learning experience of each participant, suggested enrollment is capped at 30 participants for each class at one time.

PROGRAM MODULES

Managing Self

MODULE 1

Transitioning to Your Role as a Manager and a Leader

Understand your purpose, role and responsibilities as a manager
Learn to transition from individual contributor to manager
Inspire and Motivate the Team (4motive model)
Learn what employees need from their manager (DART model)
Plan, prioritize and allocate work to employees
Avoid crisis or reactive management
Conduct effective and productive staff meetings

MODULE 2

Enhancing Your Emotional Intelligence
& Conflict Resolution

Understand emotional intelligence
Apply emotional intelligence behaviorally
Complete EQi 2.0 instrument with interpretation
Conflict vs. Confrontation
Learn conflict resolution styles, strategies and outcomes
Understand conflict resolution process

MANAGING OTHERS

MODULE 3

Energizing Workplace Performance & Engagement

Prioritize core responsibilities
Define success measures
Set goals using the SMART model
Provide effective feedback
Address difficult personalities & performance issues
Hold crucial conversations

MANAGING TEAMS

MODULE 4

Building High Performing Teams
(including Situational Leadership)

Establish team goals
Understand team development
Increase individual accountability and interdependency
- – Forming
- – Storming
- – Norming
- – Performing
Understand the different leadership styles and appropriate use of each
Apply the most appropriate management style for the situation
- – Coaching
- – Directing
- – Delegating
- – Supporting

MODULE 5

Communicating with Clarity and Impact

Understand the Four Basic Principles:

Use engaging language
Use power of questions
Use active listening
Use non-verbal communications
- – Focus on behavior over personality
- – Control the conversation
- – Delivering difficult information responsibly