New Managers Essentials Certificate: Managers Are Made, Not Born - collage at people at work in an office

Yet 60% of all managers indicate they did not receive any training when they assumed their first manager role. How ready are your star performers when they are promoted into a new manager role?

NEW MANAGER ESSENTIALS CERTIFICATE

CONTENT STRUCTURE

During the customizable New Manager Essentials Program, you will learn the best practices in developing and executing the three necessary skills of every effective manager:

Managing Self
Managing Other Individuals
Managing Teams

development

PROGRAM BENEFITS

Improved success rates for first-time managers
Improved team productivity
First-time managers are better prepared for this challenging transition
Participants have the opportunity to learn and practice the essential skills
New managers are more centered on and supportive of their team right from the start

Improved success rates for first-time managers
Improved team productivity
First-time managers are better prepared for this challenging transition
Participants have the opportunity to learn and practice the essential skills
New managers are more centered on and supportive of their team right from the start

NEW MANGERS FAIL WHEN:

They don’t establish goals and metrics
They don’t define and communicate expectations
They don’t give honest or effective feedback
They don’t move from “doing” to “doing through others”

* To optimize the learning experience of each participant, suggested enrollment is capped at 30 participants for each class at one time.

PROGRAM MODULES

Managing Self

MODULE 1

Your Role as a Manager and a Leader

Defining the role of both managers and leaders
Developing personal work purpose
Work prioritization, time management and delegation

MODULE 2

Enhancing Your Emotional Intelligence

Emotional intelligence
Stress management
Trust
Conflict management

MANAGING OTHERS

MODULE 3

Energizing Workplace Performance & Engagement

Prioritize core responsibilities
Define success measures
Set goals using the SMART model
Provide effective feedback
Address difficult personalities & performance issues
Hold crucial conversations

MANAGING TEAMS

MODULE 4

Building High Performing Teams

Teams, work groups and committees
Building and developing teams
Decision making and consensus