Yet 60% of all managers indicate they did not receive any training when they assumed their first manager role. How ready are your star performers when they are promoted into a new manager role?




During the customizable New Manager Essentials Program, each participant will learn the best practices in developing and executing the three necessary skills of every effective manager: 

  • Managing Self
  • Managing Other Individuals
  • Managing Teams


  • Improved success rates for first-time managers
  • Improved team productivity
  • First-time managers are better prepared for this challenging transition
  • Participants have the opportunity to learn and practice the essential skills
  • New managers are more centered on and supportive of their team right from the start


  • They don’t establish goals and metrics
  • They don’t define and communicate expectations
  • They don’t give honest or effective feedback
  • They don’t move from “doing” to “doing through others”

* To optimize the learning experience of each participant, suggested enrollment is capped at 30 participants for each class at one time.



magnifying-glassManaging Self


NumberMODULE 1

Transitioning to Your Role as a Manager and a Leader
  • Understand your purpose, role and responsibilities as a manager
  • Learn to transition from individual contributor to manager
  • Inspire and Motivate the Team (4motive model)
  • Learn what employees need from their manager (DART model)
  • Plan, prioritize and allocate work to employees
  • Avoid crisis or reactive management
  • Conduct effective and productive staff meetings

NumberMODULE 2

Enhancing Your Emotional Intelligence & Conflict Resolution
  • Understand emotional intelligence
  • Apply emotional intelligence behaviorally
  • Complete EQi 2.0 instrument with interpretation
  • Conflict vs. Confrontation
  • Learn conflict resolution styles, strategies and outcomes
  • Understand conflict resolution process

magnifying-glassMANAGING OTHERS


NumberMODULE 3

Energizing Workplace Performance & Engagement
  • Prioritize core responsibilities
  • Define success measures
  • Set goals using the SMART model
  • Provide effective feedback
  • Address difficult personalities & performance issues
  • Hold crucial conversations

magnifying-glassMANAGING TEAMS


NumberMODULE 4

Building High Performing Teams (including Situational Leadership)
  • Establish team goals
  • Understand team development
  • Increase individual accountability and interdependency
  •  – Forming
     – Storming
     – Norming
     – Performing
  • Understand the different leadership styles and appropriate use of each
  • Apply the most appropriate management style for the situation
  •  – Coaching
     – Directing
     – Delegating
     – Supporting

NumberMODULE 5

Communicating with Clarity and Impact
    Understand the Four Basic Principles:
  • Use engaging language
  • Use power of questions
  • Use active listening
  • Use non-verbal communications
  •  – Focus on behavior over personality
     – Control the conversation
     – Delivering difficult information responsibly