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People at work - construction site, restaurant, meeting room and office. Description below in Content Structure section.

Yet 60% of all managers indicate they did not receive any training when they assumed their first manager role. How ready are your star performers when they are promoted into a new manager role?

NEW MANAGER ESSENTIALS CERTIFICATE

CONTENT STRUCTURE

During the customizable New Manager Essentials Program, you will learn the best practices in developing and executing the three necessary skills of every effective manager:

  • Managing Self
  • Managing Other Individuals
  • Managing Teams
 
 
Graphic showing manager development blueprint - experience, knowledge, competencies, personal attributes

New Manager Essentials Certificate: Managers are made not born.

PROGRAM BENEFITS

 

NEW MANGERS FAIL WHEN:

  • They don’t establish goals and metrics
  • They don’t define and communicate expectations
  • They don’t give honest or effective feedback
  • They don’t move from “doing” to “doing through others”
 

* To optimize the learning experience of each participant, suggested enrollment is capped at 30 participants for each class at one time.

PROGRAM MODULES

 
Managing Self
 
OneMODULE 1
Your Role as a Manager and a Leader
  • Defining the role of both managers and leaders
  • Developing personal work purpose
  • Work prioritization, time management and delegation
 
TwoMODULE 2
Enhancing Your Emotional Intelligence
  • Emotional intelligence
  • Stress management
  • Trust
  • Conflict management
 
MANAGING OTHERS
 
ThreeMODULE 3
Energizing Workplace Performance & Engagement
  • Prioritize core responsibilities
  • Define success measures
  • Set goals using the SMART model
  • Provide effective feedback
  • Address difficult personalities & performance issues
  • Hold crucial conversations
 
MANAGING TEAMS
 
FourMODULE 4
Building High Performing Teams
  • Teams, work groups and committees
  • Building and developing teams
  • Decision making and consensus