Group of male employees pointing fingers at a disenfranchised woman. Headline description located below in Who Should Attend section.

Conflict will occur. Learning how to resolve it in a healthy way, and not just ignoring it, is the key.

CONFLICT RESOLUTION

Conflict is inevitable, we've all had them and probably will have them in the future. This two day conflict resolution training program will teach you or help you teach others all they need to more confidently deal with workplace conflict situations. From what is a conflict to how conflict situations can have positive outcomes, you will learn and practice a conflict resolution process to successfully handle workplace conflict outlining common tactics, counter tactics and games used in conflict resolutions.

OBJECTIVES

Develop strategies for dealing with conflict
Learn and practice a simple conflict resolution process
Find out the potential benefits of conflict when handled properly
Become more confident in handling common workplace conflict situations
Be aware of the different styles, strategies and outcomes of conflict
Recognize the potential benefits and disadvantage of third party interventions (Mediation & Arbitration)

Five Conflict Management Styles include competing, collaborating, accommodating, avoiding and compromising

CONTENT STRUCTURE

Self-discovery and critique
Group exploration and facilitator led discussions
Game based learning
Practical exercises
Best practice theory exploration

WHO SHOULD ATTEND

Business professionals who wish to enhance their communication and conflict resolution skills

Conflict Resolution: When handled in a positive way, conflict can strengthen a working relationship. Available for Corporate or Group Enrollment Only.