Areas of Expertise
Supply Chain Management, Logistics, Globalization, Inter-Organizational Integration, Cross-Firm Integration, Returns Management
Michigan State University - Ph.D., Business Administration, 1995 Graduate
Major: Marketing; Minor: Logistics
University of Missouri, Columbia - M.B.A. General Administration (Marketing/Operations),
1990. B.A., Business Logistics, 1988.
Robert (Robb) Frankel is the Richard DeRaismes Kip Professor of Marketing and Logistics at the University of North Floridaâ€™s Coggin College of Business, in Jacksonville, Florida. He is the Director of the Collegeâ€™s Transportation and Logistics program; and he also served as Department Chair of the Department of Marketing & Logistics from 2009-2013. He was recognized as the Prime F. Osborn Distinguished Business Leader (Faculty) 2013, in the Coggin College of Business.
Robb received his undergraduate and MBA degrees from the University of Missouri and his Ph.D. from Michigan State University. He has ten years experience in the logistics industry, prior to his advanced education degrees. A Fulbright scholar, Robb regularly teaches in a number of the University of North Floridaâ€™s Coggin College global partner universities. His current research concerns logistics and supply chain management, with particular interests in the topics of firm/cross-firm integration, returns management, and global logistics.
He has published extensively in numerous academic journals including Journal of Operations Management, Journal of Business Logistics, International Journal of Physical Distribution and Logistics Management, Transportation Journal, International Journal of Logistics Management, Journal of Supply Chain Management, International Journal of Logistics: Research and Applications, Business Horizons, Journal of Business-to-Business Marketing, Journal of Business and Industrial Marketing, Cross Cultural Management, International Journal of Management, as well as a number of other journals and multiple conference proceedings.
He has been an active member of CSCMP since the early 1990s, serving as a speaker at the annual Conference, in multiple roles for the Jacksonville (First Coast) Roundtable, co-chairing a track at the annual Conference, a member of the CSCMP Education Process Team, the CSCMP Academic Strategies Committee (as a member, Co-Chair, and currently Chair), on the Board of Directors (2016 - current) and on a number of ad hoc task forces.
He is a member of the Florida Chamber's Transportation & Logistics Institute and serves on its Leadership Steering Committee.
He was an Executive Board member of Feeding Northeast Florida (a Feeding America affiliate) from January 2014 through May 2017.
Visiting Scholar - Research Sabbatical (one-semester) 2016 Spring, University of North Florida, on site at University of Verona, Italy, January-July
Outstanding Associate Editor 2014, Journal of Business Logistics
Prime F. Osborn Distinguished Business Leader (Faculty) 2013, University of North Florida Coggin College of Business
Best Paper of the Year 2002 in International Journal of Logistics Management for â€œGrocery Industry Collaboration in the Wake of ECR.â€
2001-2002 Fulbright Lecturing Award (Poland)
Academy of Marketing Science (AMS) - 1998 - 2013
Council of Supply Chain Management Professionals (CSCMP) - 1995 â€“ Current
- National Academic Strategies Committee November 2011 â€“ current; Chair December 2016-2018; Co-Chair September 2014 â€“ November 2016
- Board of Directors member December 2016 current;
- CSCMP Case Library Submissions 2011-2014
- Journal of Business Logistics Editorial Team Search Committee (Chair) â€“ 2014 June-September
- Annual Global Conference 2014 September - Educators Conference Track Chair on â€œTeaching Innovationsâ€
- National Task Force (Ad hoc) Role and Integration of National Education Strategies Committee and National Research Strategies Committee â€“ 2014 January-April
- National Task Force (Ad hoc) Organization Member Life Cycle â€“ 2014 Summer-Fall
- National Task Force (Ad hoc) Academic Role in Professional Organization â€“ 2013
- Education Process Team, 2008-11 (Co-Chair)
- Annual Global Conference 2008 Track (Co-Chair)
Florida Chamberâ€™s Transportation & Logistics Institute â€“ February 2017 â€“ current
- Leadership Steering Committee
Feeding Northeast Florida (a Feeding America affiliate not-for-profit organization), Executive Board of Directors, 2014 â€“ May 2017
FLDOE (Florida Department of Education) Statewide Course Numbering System â€“ Transportation & Logistics Coordinator, 2014-current
North Carolina World Trade Association - 1996 - 2003
Grants and Contracts Awarded
$157,000 IANA (Intermodal Association of North America) - University of North Floridaâ€™s Coggin College of Businessâ€™ Transportation & Logistics Flagship Program, 2017 April
$145,000 IANA (Intermodal Association of North America) - University of North Floridaâ€™s Coggin College of Businessâ€™ Transportation & Logistics Flagship Program, 2013 November
$1,270,000 University of North Florida Presidential Flagship Program - Coggin College of Businessâ€™ Transportation & Logistics Program, 2007-2011
$30,000 University of North Florida Transformational Learning Opportunity Grant â€“ Mediterranean Ports and Global Supply Chain Management: Jacksonville, FL (UNF); Marseille, France (Euromed University); Istanbul, Turkey (Universities of Istanbul and Kos), 2005-2007.
$80,000 Paper and Plastics Education Research (PAPER) Institute Research Scholar Program 2005-2006
Publications & Presentations
Refereed Academic Journal Articles
Frankel, Robert and Diane A. Mollenkopf (2015), â€œCross-Functional Integration Revisited: Exploring the Conceptual Elephant,â€ Journal of Business Logistics, Thought Piece for Special Topic Forum (STF) â€œCross-Functional Integration Revisited: Enhancing Rigor and Relevance,â€ 36:1, 18-24.
Frankel, Robert, Scott R. Swanson, and Mariusz Sagan (2013), â€œService Switching, Word-of-Mouth, and New Provider Search: A Five Country Exploratory Study,â€ International Journal of Management and Marketing Research, 6:2, 11-20.
B. Jay Coleman, Yemisi Bolumole, and Robert Frankel (2012), â€œBenchmarking Individual Publication Productivity in Logistics, Transportation Journal, 51:2, 164-196.
Mollenkopf, Diane, Robert Frankel, and Ivan Russo (July 2011), â€œExtending Customer Value Theory: Returns Management at the Marketing-Operations Interface,â€ Journal of Operations Management - Special Issue on Field Research, 29:5, 391-403.
Swanson, Scott R., Robert Frankel, Mariusz Sagan and Douglas Johansen (2011), â€œServices Post Switching Private and Public Voice: An Exploration of Cultural Influence,â€ International Journal of Managing Service Quality, 21:3, 216-239.
Tomkiewicz, Joseph, Robert Frankel, Mariusz Sagan, and Chunfang Wang (2011), â€œComparing Job Expectations of Chinese Male and Female College Students,â€ Chinese Management Studies, 5:1, 111-120.
Cantor, David E., Yemisi Bolumole, B. Jay Coleman and Robert Frankel (2010), â€œAn Examination of Trends and Impact of Authorship Collaboration in Logistics Research,â€ Journal of Business Logistics, 31:1, 197-215.
Sagan, Mariusz, Joseph Tomkiewicz, Tope Adeyemi-Bello and Robert Frankel (2008), â€œImportance of Job Characteristics among Future Businesspersons: A Comparative Study of Russian and Polish Students,â€ International Journal of Management, 25:3, 641-653.
Coleman, B. Jay, Yemisi A. Bolumole and Robert Frankel (2008), â€œOptimizing Career Day in Three Seconds,â€ OR Insight, 21:2, 17-24.
Frankel, Robert, Yemisi A. Bolumole, Reham A. Eltantawy, Antony Paulraj and Gregory T. Gundlach (2008), â€œThe Domain and Scope of SCMâ€™s Foundational Disciplines â€“ Insights and Issues to Advance Research,â€ Journal of Business Logistics, 29:1, 1-30.
Tomkiewicz, Joseph, Robert Frankel and Mariusz Sagan (2008), â€œThe Quest for Efficient Recruitment and Retention Across Generations,â€ B>Quest (Business Quest) â€“ A University Journal of Applied Topics in Business and Economics, 2008Research, http://www.westga.edu/~bquest/year.html
Mollenkopf, Diane, Ivan Russo and Robert Frankel (2007), â€œThe Returns Management Process in Supply Chain Strategy,â€ International Journal of Physical Distribution and Logistics Management, 37:7, 568-592.
Bolumole, Yemisi, Robert Frankel and Dag Naslund (2007), â€œDeveloping a Theoretical Framework for Logistics Outsourcing,â€ Transportation Journal, 46:2 (Spring), 35-54.
Gundlach, Gregory T., Yemisi A. Bolumole, Reham A. Eltantawy and Robert Frankel (2006), â€œThe Interrelationships of Supply Chain Management, Marketing Channels of Distribution, Logistics and Purchasing: Implications for Scholarship and Consequences for Practice,â€ Journal of Business and Industrial Marketing, 21:7, 428-438.
Frankel, Robert, Joseph Tomkiewicz, Tope Adeyemi-Bello, and Mariusz Sagan (2006) â€œGender Differences in Job Orientation: The Case of Poland,â€ Cross Cultural Management, 13:3, 193-203.
Frankel, Robert (2006), â€œThe Role and Relevance of Refocused Inventory: Supply Chain Management Solutions,â€ Business Horizons, 49:4, 275-286.
Frankel, Robert, Scott R. Swanson and Mariusz Sagan (2005) â€œThe Role of Individualism-Collectivism in Critical Service Encounters: A Four Country Study,â€ Journal of Teaching in International Business, 17:1/2, 33-59.
Swanson, Scott R., Robert Frankel and Mariusz Sagan (2005), â€œClassroom Encounters: Exploring the Impact of Cultural Differences,â€ Marketing Education Review, 15:3 (Fall), 37-48.
Frankel, Robert, Dag Naslund and Yemisi Bolumole (2005), â€œThe â€˜White Spaceâ€™ of Logistics Research: A Look at the Role of Methods Usage,â€ Journal of Business Logistics, 26:2, 185-210.
Golicic, Susan L., L. Michelle Bobbitt, Robert Frankel and Steven R. Clinton (2004), â€œAnd Who Will Teach Them? An Investigation of the Logistics Ph.D. Marketâ€ Journal of Education in Business, 80:1 (September/October), 47-52.
Tomkiewicz, Joseph, Robert Frankel, Tope Adeyemi-Bello, and Mariusz Sagan (2004) â€œA Comparative Analysis of the Attitudes toward Women Managers in the U.S. and Poland,â€ Cross Cultural Management, 11:2, 58-70.
Anselmi, Kenneth and Robert Frankel (January/February 2004), â€œThe Buying Center Game: Modular Experiential Learning for Business-to-Business Courses,â€ Journal of Education in Business, 79:3, 169-175.
Robert Frankel and Scott R. Swanson (November/December 2002), â€œThe Impact of Faculty/Student Interactions on Teaching Behavior: An Investigation of Perceived Student Encounter Orientation, Interactive Confidence and Interactive Practice,â€ Journal of Education in Business, 78:2, 85-91.
Whipple, Judith M., Robert Frankel and Patricia M. Daugherty (2002), â€œInformation Support for Alliances: Performance Implications,â€ Journal of Business Logistics, 23:2, 67-82.
Swanson, Scott R. and Robert Frankel (2002), â€œA View from the Podium: Classroom Successes, Failures, and Recovery Strategies,â€ Marketing Education Review, 12:2, 25-35.
Frankel, Robert, Thomas J. Goldsby and Judith M. Whipple (2002), â€œGrocery Industry Collaboration in the Wake of ECR,â€ International Journal of Logistics Management, 13:1, 57-72.
Anselmi, Kenneth, Robert Frankel and Judith Schmitz Whipple (2002), â€œPerformance in Product Versus Service Supplier Relationships,â€ Journal of Business to Business Marketing, 9:1, 27-47.
Zemanek, James E. Jr. and Robert Frankel (2001), â€œDoes the Manufacturerâ€™s Salesperson Have Power Over the Industrial Distributor?â€ Journal of Business-to-Business Marketing, 8:4, 29-53.
Stank, Theodore P., Robert Frankel, David J. Frayer, Thomas J. Goldsby, Scott B. Keller and Judith M. Whipple (2001), â€œSupply Chain Integration: Tales From the Trenches,â€ Supply Chain Management Review, 5:3 (May/June 2001), 62-69.
Wagner, William B. and Robert Frankel (2000), â€œThe Convergent Carrier: Critical Factor in Supply Chain Compression,â€ International Journal of Logistics Management, 11:1, 99-110.
Wagner, William B. and Robert Frankel (2000), â€œQuality Carriers: Critical Link in Supply Chain Relationship Development,â€ International Journal of Logistics: Research and Applications, 3:3, 245-257.
Whipple, Judith M. and Robert Frankel (2000), â€œStrategic Alliance Success Factors,â€ Journal of Supply Chain Management, 36:3 (Summer), 21-28.
Schmitz Whipple, Judith, Robert Frankel and Kenneth Anselmi (1999), â€œThe Effect of Governance Structure on Performance: A Case Study on Efficient Consumer Response,â€ Journal of Business Logistics, 20:2, 43-62.
Schmitz Whipple, Judith and Robert Frankel (1999), "Testing a Model of Long-Term Alliance Success," Hospital Materiel Management Quarterly, 20:4 (May), 55-59.
Wagner, William B. and Robert Frankel (1999), â€œCarrier Service: Shipper Hedge Against Supply Chain Competition,â€ International Journal of Logistics: Research and Applications, 2:1, 75-85.
Schmitz Whipple, Judith and Robert Frankel (1998), "The Alliance Formation Process," International Food and Agribusiness Management Review, 1:3, 335-357.
Frankel, Robert and Judith Schmitz Whipple (1996), "Alliance Formation Motives: A Comparison of International Perspectives," The International Journal of Logistics Management, 7:2, 19-32.
Frankel, Robert, Judith Schmitz Whipple and David J. Frayer (1996), "Formal Versus Informal Contracts: Achieving Alliance Success," International Journal of Physical Distribution and Logistics Management, 26:3, 47-63.
Whipple, Judith Schmitz, Robert Frankel and David J. Frayer (1996), "Logistical Alliance Formation Motives: Similarities and Differences Within the Channel," Journal of Marketing Theory and Practice, Spring 4:2, 26-36.
Schmitz, Judith M., Robert Frankel and David J. Frayer (1995), "Vertical Integration without Ownership: Strategic Alliances Offer a Managerial Alternative," Journal of Marketing Theory and Practice, Summer 3:3, 23-30.
Frankel, Robert (1993) "Book Review: The Social and Economic Consequences of Deregulation -The Transportation Industry in Transition" by Paul Stephen Dempsey, Transportation Journal, Winter 33:2, 54-55.
Refereed Conference Proceedings
Russo, Ivan, Ilenia Contente and Robert Frankel (forthcoming), â€œUnderstanding the Impact of Returns Policy Leniency on Consumer Purchase, Repurchase and Return Intentions: A Comparison Between Online and Offline Contexts,â€ 2017 World Marketing Congress 2017 â€“ Academy of Marketing Science (Distribution and Supply Chain Management Track), June 27-July 1, 2017.
Frankel, Robert, Diane A. Mollenkopf, Ivan Russo, B. Jay Coleman, and G. Peter Dapiran (2013), â€œWhat Do We Really Know about What We Know? The Nature of Relationship Governance in the Reverse Supply Chain,â€ 2013 World Marketing Congress - Academy of Marketing Science (Supply Chain Management Track), July 17-20, 2013.
Frankel, Robert, Diane Mollenkopf and Ivan Russo (2011), â€œEffective Returns Management: Enhancing Retailer-Supplier Relationships,â€ ANZMAC (Australian & New Zealand Marketing Academy) 2010 (Business Relationships & Networks Track), November 29-December 1, 2010.
Russo, Ivan, Robert Frankel and Diane Mollenkopf (2010), â€œThe Challenge of Functional Integration and the Returns Management Process: An International Perspective,â€ 2009 World Marketing Congress - Academy of Marketing Science (Business-to-Business Marketing Track), July 22-25, 2009.
Tomkiewicz, Joseph, Robert Frankel, Mariusz Sagan and Wang (2009), â€œComparing Job Expectations of Chinese and American College Students,â€ Southeast Decision Sciences Institute Winter 2008 Conference, presented October 2-3, 2008.
Swanson, Scott R., Robert Frankel and Mariusz Sagan (2008), â€œAn Exploration of Cultural Differences in Consumer Switching,â€ 7th Global Conference on Business & Economics (Marketing Track).
Russo, Ivan, Diane Mollenkopf and Robert Frankel (2007), â€œReturns Management as a Supply Chain Process: A Look at Marketing/Logistics Integration in Italian Firms,â€ 2007 World Marketing Congress- Academy of Marketing Science, July 11-14, Verona, Italy, p. 39 (Abstract only).
Bolumole, Yemisi and Robert Frankel (2007), â€œSupply Chain Management in the Paper & Plastics Industry: Company Challenges, Cost of Sales, The Perfect Customer Experience, and Options for â€˜Going to Market,â€™â€ 4th Annual Industrial Distribution Educators Association (IDEA) Conference at the 2007 Federation of Business Disciplines Conference, San Diego, CA, 33-47.
Naslund, Dag, Robert Frankel and Yemisi Bolumole (2004), â€œSystems Theory Applications for Supply Chain Management: development of a measurement structure,â€ 2004 Conference for Performance & Risk Management: Operations, Logistics and Supply Chains,â€ Milan, Italy, 247-260.
Swanson, Scott R., Robert Frankel and Mariusz Sagan (2004), â€œCustomer Switching Behavior in Service Industries: A Cross-Cultural Comparison,â€ in Service Systems and Service Management â€“ Proceedings of ICSSSM â€™04 Volume II, Jian Chen (ed), International Academic Publishers World Publishing Corporation, 1011-1016.
Clinton, Steven R. and Robert Frankel (2001), "And Who Will Teach Them?" 2001 Transportation and Logistics Educators Conference, Kansas City, Missouri, 89-112.
Zemanek, James E. Jr., Robert Frankel and Scott Below (2000), â€œManaging Customer Service for Smaller Accounts in the Industrial Channel,â€ in Emerging Issues in Business and Technology 2000 Conference Proceedings, Myrtle Beach, South Carolina, 128-134.
Whipple, Judith Schmitz and Robert Frankel (1996), â€œLong-Term Alliance Success,â€ 1996 Proceedings of the Third Research Conference on Relationship Marketing, 139-143.
Frankel, Robb, Judith M. Schmitz, Steven R. Clinton and David J. Frayer (1994), "Generating Student Interest in Logistics Through an Alternative Teaching Approach," 1994 Transportation and Logistics Educators Conference.
Schmitz, Judith M., Robert Frankel and David J. Frayer (1994), "Vertical Integration without Ownership: The Alliance Alternative," Conference Proceedings of the Association of Marketing Theory and Practice (Spring), 391-396. Awarded Best Paper.
Book Chapter: Mollenkopf, Diane A., Robert Frankel, and Ivan Russo (2016). Sell Right, Not More: Leveraging Internal Integration to Mitigate Product Returns (pp. 177-202), in Achieving Supply Chain Integration â€“ Connecting the Supply Chain Inside and Out for Competitive Advantage, Editors Chad W. Autry and Mark A. Moon. Pearson Education, Inc, Old Tappan, NJ.
Frankel, Robert, Editor (2013), CSCMP: The Definitive Guide to Supply Chain Best Practices: Comprehensive Lessons and Cases in Effective Supply Chain Management. Pearson Publishing, NY.
Bowersox, Donald J. and the Global Logistics Research Team at Michigan State University (1995), World Class Logistics: The Challenge Of Managing Continuous Change. Oak Brook, IL: The Council of Logistics Management.